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Shipping will resume Sep. 22th for all orders placed from Sep.19th. Customer service will still be available in case you ever need help.
Shipping will resume Sep. 22th for all orders placed from Sep.19th. Customer service will still be available in case you ever need help.

Soundaware MR1 Audio Portable Lossless MP3 Music Player Full Balanced FPGA

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by HiFiGo
$1,999.90
SKU H000420
Description
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Q&A
Shipping
Warranty

Description

  • MR1 is a portable, desktop function. It can use in the desktop, portable, car, home HI-FI system and other scenes, with high-fidelity Bluetooth, headphone amp energy pump and other unique features of the mobile flagship full-balanced network player , devoted to the enjoyment of six years of dedicated and tireless efforts.
  • Mobile Reference One Desktop flagship webcast and reference portable integration
Full scene application
  • As a portable network mobile player, can be controlled by the mobile app
  • Open high-performance mode, drive effect like desktop player.
  • USB external power supply, uninterrupted use
USB DAC, connected to the desktop PC-HIFI system
  • Connect the home speaker system to use
  • A variety of options, controlled by the phone or tablet
  • As a car audio source, you can use mobile phone to control: MR1 3.5mm OUT → AUX IN
A variety of interfaces in all kinds of scenes
  • 1. Supports XLR (based on SAW_Link) and 3.5mm to RAC line out output
  • 2. Supports coaxial and high-end native balanced IIS & DSD digital output based on Saw_Link
  • 3. Supports single-ended and full-balanced, two power modes, 2 * 3 gain amp mode (coaxial / linear output + docking)
  • 4. Support for PCM & DSD based on XMOS USB DAC playback
  • 5. Support dual TF card (each 200G) and universal USB charging, copy music files
Variety of control methods, rich wireless applications
  • Soundaware FPGA independent clock HI-FI level Bluetooth playback .
  • Support mobile phone, tablet control APP playback in WIFI mode, and optimize HIFI performance based on Apple's AirPlay.
Flagship sound quality and positioning
  • The reference products in the mobile series of Soundaware sound
  • Digital and analog are both over one generation than Soundaware existing flagship player.

FPGA
  • Using the top COG material
  • Using a unified clock, all related modules are processed by the FPGA
  • The better ultra-high precision femtosecond clock than the D100 PRO femtosecond
  • The new FPGA algorithm, lower latency, especially the output IO jitter lower 9/10 than the D100 Pro
  • Using the clock, FPGA algorithms and optimization experience of Soundaware sound next generation referenced turntables
  • A substantial increase in the level of digital output, as well as Bluetooth
  • XMOS uses a globally unified, more accurate femtosecond clock
  • The use of innovative professional instrument-level mono mode dual DA
  • Heap symmetrical full-balanced DC decoding and headphone amplification system
  • Regardless of the indicators or performance have reached the top limits of the chip
  • Exclusive ultra-low distortion, physically adjustable output power full-balanced headphone amplifier circuit
  • 16-300 oh load, distortion + noise are 0.0008x%
Like the desktop player, true native DSD and PCM playback
  • Support the amp, pure lineout and pure digital 3 kinds of independent output modes
  • 2 * 3 kinds of gain mode
  • It has high-end desktop player full-balanced XLR and full-balanced native IIS & DSD digital output.
More unique technology
  • MR1 unique SAW_Link expansion interface, only need a cable.
  • You can achieve balanced XLR and IIS & DSD digital output
  • Fully integrated with high-end desktop, desktop machine system
  • Reach the reference level of the digital, analog output level
  • Using the same higher precision femtosecond clock based on FPGA and participating turntables
  • Exclusive HI-FI-class Bluetooth digital processing, support APTX and other Bluetooth standards
  • Based on Apple AirPlay optimization, lossless level of transmission
  • Discard AirPlay's default data shift volume control
  • Using the Apple’s mouse volume design and MR1 volume control synchronization
  • Greatly guarantee the data integrity and HI-FI level sound quality
Using six-layer thicker PCB design
  • Strict professional audio, RF, high-speed lining principle
  • Strict ground segmentation and return control
  • The simulation and the key audio use a two-layer complete ground
  • Various modes can play the application of the playback level
  • Foxconn cooperated factory processing, the shell is used fully aerospace aluminum high-precision CNC technology to build
  • Other parts of the whole high-precision molds, with really first-class workmanship and quality
  • Professional electronic product designer's design, with expression and speed
Extensive custom accessories and the battery can be replaced
  • Based on M1Pro firmware optimization, increase the same frequency seamless and more experience optimization
Accessories expansion pack:
  • Expansion box
  • SAW-Link Analog cable
  • SAW-Link Digital cable
  • 4 core 3.5mm  to 4 core full balanced XLR cable
  • 4 core 3.5mm to coaxial cable
  • Leather case

Specification

  • Material: aviation aluminum
  • Size: 144mm * 72mm * 16mm
  • Weight: 240g
  • Display: Sharp IPS2.4 inches 400 * 360
  • Filter mode: fast roll-off / slow roll-off (different sound style)
  • Support channel: two channels
  • Dynamic ratio (XLR line): 113db
  • Background noise (XLR line): <135db
Digital output:
  • Differential IIS & DSD native output based on SAW_Link
  • (Compatible with 2.5 ~ 3.3V)
  • 0.5V p-p coaxial PCM & DSD (Dop) output
Line output:
  • Full Balance XLR: 2.6VRMS based on SAW_Link (THD + N: 0.00051% 20hz ~ 22khz 1khz 24bit, 48khz)
  • Based on 3.5 Line out output: 1.3VRMS (THD + N: 0.00075% 20hz ~ 22khz 1khz 24bit, 48khz)
Playback time (turn off the WIFI, turn off the display)
  • 1. Earphone output connected to earphone
  • Normal mode use: 10 hours
  • 2. Headphone output connected to HD600 full balanced playback time
  • (44.1kz wav, HD600 full balanced normal listening volume)
  • Normal power consumption: 8.5 hours, High performance mode: around 7 hours
  • 3. Turntable mode: 24 hours
  • 4. Lineout mode: between the normal power consumption and turntable mode
Charge time (2A): 3-4hours (Shut down)
  • Support capacity: 200G (measured) * 2, support FAT32, exact, NTFS
  • Bluetooth: support APTX and CSR current latest standards
  • USB DAC: 192 kHz & DSD64
Support format:
  • DSD: Supports DSD64 (ISO, DSF, DFF), does not support DST encoding
  • WAV: 32 KHZ ~ 192KHZ
  • FLAC: 32 KHZ ~ 192KHZ, compression level 1 ~ 8
  • APE: 32 KHZ ~ 48KHZ, compression levels: lower than Extra High
  • ALAC: ≤48KHZ
  • AIFF: ≤48KHZ, conventional compression
  • AAC: ≤48KHZ, conventional compression
  • MP3: ≤48KHZ, conventional compression
  • Support ISO, CUE
  • Note: The above format only supports stereo music, 16 ~ 32bit (32bit only supports integer)
  • Later will add the same frequency seamless playback, and according to the needs to add other formats.

Package

  • MR1
  • USB cable
  • 32G TF card
  • Protector


1-MR1 illustration by lesley2-MR1 illustration by lesley3-MR1 illustration by lesley   4-MR1-illustration by lesley

5-MR1-illustration-2

QUESTIONS & ANSWERS

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Shipping Policy

The final shipping cost and estimated delivery timeframe will be available to you during checkout. Currently, we offer 3 International shipping methods which are steady and easy to track. Priority worldwide shipping,  SuperLine ( Partial countries) and a faster Express shipping.  The estimated times stated below are not guaranteed. An international package could experience delays like postal strikes or severe weather or Cov-19 situation.  All shipping ways, PO Box address is not acceptable. 

If you don’t receive your order within the estimated time frame provided below and suspect that it might be lost in transit, please contact HiFiGo Support ( support@hifigo.com ) and we can look into the order with the courier. Lost-in-transit requests must be submitted to HiFiGo Support within 3 months of the date of shipping or before the courier archives the tracking information

Option 1. Express by DHL/UPS/Fedex/Aramax/SF etc ( there may be tax need to pay in this way)

!!! Express Free Shiping on US$500+ 

The estimated time of delivery is usually 3-7 Days depending on the country. Includes detailed tracking and confirmation of delivery.

Please note:

1.Kindly remind that we will deduct you the round freight before refund you if customer reject to pay the duty tax. (P.S. tripple freight for returning the product)

2.For some remote areas, there may be an additional charge of US$ 35. Your order shipping date may be delayed few days if the place is remote because we need find out proper carrier to send out to avoid remote fee, otherwise we will contact you for remote fee or order could be cancelled.  If you are unsure whether your location is considered a remote area, we recommend contacting us to confirm. 

Option 2. SuperLine ( 5-8days, All tax and Duty Paid) 

All tax and duty are prepaid to carrier by HiFiGo before shipping, so you dont need to pay any tax or duty when you get it.  

SuperLine Available: France, Germany, United Kingdom, Italy, Spain, United States.

 

Option 3. Priority shipping 

If we marked it is with all tax and duty paid, all tax and duty are prepaid to carrier by HiFiGo before shipping, so you dont need to pay any tax or duty when you get it. 

 

America (with all tax & duty paid, Free shipping on $100+ )  

United States/: 1-2 Weeks, average 10 days

Canada/ Chile/ Mexico/ Colombia: : 2-3weeks 

Europe ( with all tax & duty paid, Free shipping on $300+ )   

1. France, Germany, United Kingdom, Italy, Spain : 1-2weeks , avg. 10days. 

2. Austria, Netherlands, Hungary, Portugal, Poland Belgium,  Czechia, Denmark, Greece, Ireland, Luxembourg,  Slovakia, Sweden, Bulgaria, Finland,  Slovenia,Latvia, Malta, Norway : 1-3weeks, avg.2 weeks . 

3. Croatia, Estonia, Bulgaria,Romania, Lithuania : 2-4weeks,avg.3weeks

4. Russia: 3-5weeks, avg. 4weeks

Europe (do not cover tax & duty, Free shipping on $300+ )  

 

Switzerland: 1-2 weeks 

Ukraine/Belarus: 3-5weeks,average 4weeks 

Turkey : 2-3 Weeks  

 

Asia (with all tax & duty paid , Free shipping on $100+ ) 

Japan: 5-10 days , average. 7days  
Korea,Singapore,Malaysia,Tailand,Vietnam,Phillipines: 4 -12days.  
Israel: 2-3 weeks  
Asia (do not cover tax & duty) 
India : 2-4weeks, details visit here   

Australia  (with all tax & duty paid, Free shipping on $100+ )  

10-15 days


Registered Airmail service 

We have stopped the normal registered airmail service due to the extremely long delivery times which made us unable to guarantee the delivery of your order before a certain date. Due to these circumstances and lack of tracking information. We've decided to not offer this shipping option. We appreciate your understanding. 

Tax

If you chose Express (DHL/UPS/Fedex etc) : You are responsible for paying taxes and duties.  But we usually declare an item at a lower value , leave us a message with the desired value if you want.

If you chose Priority service marked with tax and duty paid: All tax and duty paid by Hifigo. 

Track

You can Track Your Order by clicking here.

Please note: It can take up to 24 business hours for your tracking number to become active. In some cases, It may take up to 3 business days to update.

Payment

Shopify supports only one currency that is US Dollars. On payment, it gets automatically transferred to US dollars. Due to the currency exchange rates fluctuating almost daily, the prices in other currencies on our store at HiFiGo is just for your reference. Final price might be a little bit higher or lower depending on the current dollar rate.

Order confirmation

After you place your order, you will receive an email with your order confirmation.
After your order processes, you will receive another email with tracking information and you will soon be able to track your order.

Stock

1.All orders ship from our warehouse in China within 1-3 business days unless stated otherwise. Please allow 1-3 days of processing time. Some items may require a longer ship-out and/or delivery timeframe. We will notify you immediately about the expected delivery timeframe, with the option of canceling your order for a full refund.

2.We will ship the product with the correct power voltage selection and adapter according to your country in shipping address. If your requirement is different with your country standard, please email us.

Packaging

Packaging samples for different size of items

 

FAQs

Why hasn't my order shipped yet?

Typically, it takes about 1-3 Business Days of processing time before we ship your order. We ask that you allow us 1-3 Business Days to process your order!
We want is to make sure that all the items of your order are prepared correctly before they are shipped out. You will receive an email to confirm that your order has been shipped. So please check your inbox in 1-3 Business Days.

I've been looking to buy a music player Hiby R6 ( US$799)   and I wanted to know how much it would cost for DHL Express shipping to My country Romania / Spain/ Germany/ Norway/ Japan /Austrialia etc ?

There are two shipping ways to your country:

1.Express shipping(DHL/UPS etc) with 3-5days arrive( $500 order free shipping), we could undervalue the shipping invoice for you in order that you could pay less tax or duty.
2. Priority shipping to EU/ US / CA/JP /AU / South Africa with all tax and duty paid. 1-3weeks. ( $ 100 order free shipping ). We suggest to chose this shipping way, it is steady, good tracking information and you dont need to pay any tax & duty. 

I've received a tracking number for my order. Why is my tracking not working?

Please allow up to 24 hours for your tracking information to update. This is usually the time it takes for your order to be logged by the shipping courier after reaching the shipping facility from our warehouse.

Although your order can "ship", sometimes the online tracking will not update until 24 hours later. Usually, expect to see updated tracking information on the next business day after you receive your confirmation email/SMS. We appreciate your patience.

How can I track my order?

  • Simply click on this link here to be redirected to the order tracking page.
  • Enter the tracking number found on your order confirmation email.
  • You will see up-to-date shipping information about the status of your order. 
We want to make sure you're satisfied with your order and our services.
If You Have Any Questions Or Concerns, Please Contact Us so that we can help you.

If the package shipped, can I reject to receive it?

No, you'd better not. If you insist to reject it, we will deduct the freight we sent plus the freight for return, which is very expensive. Therefore, we suggest you receive the package first, and then contact us for return details.

Non condition Returns 

We offer a 7-Day Return Policy. You have 7 days to return an item from the date that you received it. (confirmed by Shipping Tracking record). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in it's original packaging. If it is plastic sealled when you get it , it should remain plastic sealled. Some types of goods such as CIEMs cannot be returned.

You will be responsible for paying the shipping costs for returning your item. Shipping costs we send the product to you are non-refundable( write us in advance how much it is)and Custom Duty when it come back to China is non-refundable too ( we will send you receipt after we get it ).  If 7 days have gone by since you received your item, unfortunately, we can’t offer you a refund or exchange. 

Warranty Reason Returns 

If the product doesnt work properly during warranty leadtime and confirmed to be defective , the item could be returned for repair and HiFiGo will afford half freight to ship it back. HiFiGo also will afford the freight to send it back to you after repair. 

Wrong Item reason Returns

Pls contact us at very first time if you get the wrong item and dont use the product , keep the package as original as it is and we will cover all the freight and tax back and send you correct one immediately. 

Refunds

We may refund you for following reasons, 

1. Returned items due to the policy of returns once we get it. 

2. Order cancellation

3. Other reasons. 

If you paid by credit card, It will arrive you within 7 working days usually. The time will depends on the bank handling time. If you pay by paypal, It will arrive you within few hours. If you didnt get the refund during above leadtime, write us to check the reason. 

Refunded amount may be slightly different with your original national currency payment due to Currency Exchange rates varying, HiFiGo is not responsible for the difference. 

There may be transaction fee deducted by your bank when order is cancelled or refunded fully or partially, HiFiGo is not repsonsible for this if your bank charge you any additional fee. 

Exchanges 

We only replace items if they are defective or damaged. 

Gifts

If the item is marked as a gift when purchased and shipped directly to you, it cannot be exchanged , refunded or warranty. 

 

Warranty

How long is the warranty period?

HiFiGo warrants to the original purchaser that the Product(s) shall be free of any defect in material or workmanship for a period of one year for labor and one year for parts from the date of the original order except the items listed below: 

Desktop DAC/AMPs :  2 years warranty

IEMs and dongles:  1 year warranty 

Accessories: 3-6 months warranty according to brands policy

 

Should the Product(s) supplied by HiFiGo prove defective because of improper workmanship or material as reasonably determined by us, HiFiGo agrees, at its option, to either repair or replace the Product free of charge, excluding any shipping or handling charges. 

This warranty extends only to personal use & does not extend to any product that has been used for commercial use, rental use, or use which is not intended. There are no warranties other than expressly set forth herein. 

THE WARRANTY DOES NOT APPLY TO THE FOLLOWING

  • Damage due to user negligence, accidents, dis-assembly, waterlog, misuse, abuse, alterations or vandalism.
  • Improper or inadequate maintenance.
  • Failure to perform required preventive maintenance
  • use not following the ‘User Guide’ or any additional safety, use, or warnings included in the product materials.
  • Unauthorized modification or commercial use. 
  • Damage in return transit.
  • Unsupervised use by children under 18 years of age.
  • Accidents, abuse, misuse, improper installation, problems with electrical power, acts of third parties.
  •  Products that are altered or repaired by anyone not authorized by HiFiGo
  •  usage not following instructions accompanying the Product(s)
  •  failure to perform required preventive maintenance, 
  • weather conditions, lightning, fire, water, or any acts of nature
  • Furthermore, HiFiGo is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product. 

Disclaimer of Warranties - Except as set forth herein, HiFiGo disclaims any and all warranties and representations other than those explicitly specified in this contract; any warranties, if separately provided in writing, are extended only to the Buyer whose name is shown on this invoice/contract. Warranties do not cover product damaged by external causes, including accident, abuse, misuse, improper installation, problems with electrical power, acts of third parties, Products that are altered or repaired by anyone not authorized by HiFiGo, usage not following instructions accompanying the Product(s), or failure to perform required preventive maintenance, including but not limited to backups, problems caused by use of software, parts and components not supplied by HiFiGo, weather conditions, lightning, fire, water, or any acts of nature; HiFiGo shall not be obligated to provide any warranty service or obligations unless customer has paid its invoices in full under this or any other HiFiGo invoice. HiFiGo shall have the sole discretion in determining whether the Product is covered under the warranty for labor and/or warranty for parts

Governing Law - This contract shall be governed and construed per the laws of the People's Republic of China. Buyer agrees that competent courts in the People's Republic of China shall have the exclusive jurisdiction over any legal action concerning this contract. In the event of any dispute related to this contract, the prevailing party shall be entitled to reasonable attorneys' fee and costs.

FAQs

How can I Request a Warranty replacement or repair?

You must email our customer service support@hifigo.com within the applicable warranty period with your order number and your specific inquiries. Please describe your problems that you encountered with as musch detail as you can.

Can I cancel an order? 

Once an order is placed, you have less than 24 hours to cancel it if it is not processed yet. Once the order processes and is accepted by our warehouse, you may still request cancellation, however please know that cancellation at that stage is not guaranteed. 

Can I return the products that I don’t like and get a refund?

You may request to return an item in the condition it was received if you change your mind. Some items may be returned for either money back or exchange subject to the following conditions. Our policy is within 7days after receiving according to the tracking record. If 7 days after receiving have gone , unfortunately we can’t offer you a refund or exchange.
  • Any item returned must be complete with all accessories, hardware, manuals or instructions, and in the same "new" condition as when it was when shipped to you. Please send us the photos or videos of it. 
  • Any item returned incomplete or with physical damage such as scratches etc., excessive signs of use or abuse will not be accepted for return.
  • Any item returned will be evaluated upon receipt. Of course, we cannot give refunds on defective merchandise resulting from mishandling, misuse, tampering or improper use.

Can I exchange a product that I ordered? 

We offer exchange service if the items in following conditions. (*Except Non-refundable & Non-exchangeable items)
  • Products must in “Good Condition” with no damaged in any way.
  • To exchange a product, the product must be available to purchase on Hifigo.com and its price must be higher or equal to the original order amount.
  • The customer will have to pay the difference in price if s/he selects a product of a higher price.
  • If you have purchased any items with any discount offered by a joint promotion or other promotional activities but the discount offer has expired at the time of the exchange, the discount shall not be taken into account. Discounts offered by companies other than HiFiGo shall be dealt with per the terms and conditions of the relevant companies.

What’s the process of cancelling, returning or requesting a refund ?

Please email our customer service support@hifigo.com with your order number and the reason for the return. Please pack the product carefully.
You must return an item in the same condition as it was received. You must also include, in the same condition as it was received:
  • All packaging such as boxes, bags, and tags
  • Accessories such as cords and remotes
  • Certificates, manuals, and warranty cards
  • "Free gifts" or bonus items
  • All items included in a bundle

What are the items that can be returned?

We accept the following items for return only if they are retuned in the same condition in which they were received, and the items should include all items that were in the original package.

  • Cables
  • DACs
  • Amplifiers
  • UIEMs

We do not accept the return of CIEM products. Defective products covered under warranty could be returned for servicing, but NOT for refund. If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn't packaged correctly, we might provide a partial refund to account for the loss in the item's value.

When do I need to return the items? When is the deadline?

Items can be returned within 7 days of receipt of delivery according to the online shipping tracking record.

Where do I ship the items so that I can get a refund?

If you want to ship back to us, please contact us at support@hifigo.com.

When will I receive my refund?

In most cases, we will issue your refund within six business days after receiving and checking the returned item. 

How much will I receive for a refund?

You’ll be refunded the amount you paid minus 30% of the MSRP which shall be deducted as a restocking fee. For example, if the MSRP is $100, we will refund you $70. If the item is returned without its complete original packaging (original box, foam padding etc.), additional 10% packing fee will apply.

Who can I contact, if I have questions about refunds or warranties?

If you have any questions, Please contact us at support@hifigo.com.