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Shipping Policy & Track Your Order

Shipping Policy

The final shipping cost and estimated delivery timeframe will be available to you during checkout. Currently, we offer 3 International shipping methods which are steady and easy to track. Priority worldwide shipping,  Premium ( Partial countries) and a faster Express shipping.  The estimated times stated below are not guaranteed. An international package could experience delays like postal strikes or severe weather or Cov-19 situation.  All shipping ways, PO Box address is not acceptable. 

If you don’t receive your order within the estimated time frame provided below and suspect that it might be lost in transit, please contact HiFiGo Support ( support@hifigo.com ) and we can look into the order with the courier. Lost-in-transit requests must be submitted to HiFiGo Support within 3 months of the date of shipping or before the courier archives the tracking information.

Option 1. Express by DHL/UPS/Fedex/Aramax/SF etc ( there may be tax need to pay in this way)

!!! Express Free Shiping on US$500+ 

The estimated time of delivery is usually 3-7 Days depending on the country. Includes detailed tracking and confirmation of delivery.

Please note:

1.Kindly remind that we will deduct you the round freight before refund you if customer reject to pay the duty tax. (P.S. tripple freight for returning the product)

2.For some remote areas, there may be an additional charge of US$ 35. Your order shipping date may be delayed few days if the place is remote because we need find out proper carrier to send out to avoid remote fee, otherwise we will contact you for remote fee or order could be cancelled.  If you are unsure whether your location is considered a remote area, we recommend contacting us to confirm. 

3. Address characters should be within 30-40 letters.

 

Option 2. Premium ( 6-10days, All tax and Duty Paid) 

All tax and duty are prepaid to carrier by HiFiGo before shipping, so you dont need to pay any tax or duty when you get it.  

Note: Address characters should be within 30-40 letters.

Premium Available: France, Germany, United Kingdom, Italy, Spain, United States,Australia,Canada.

Tracking Example

France: https://t.17track.net/en#nums=YT2417621292033993

Germany: https://t.17track.net/en#nums=YT2420021292008342

United Kingdom: https://t.17track.net/en#nums=YT2419421292006580

Italy: https://t.17track.net/en#nums=YT2417221292006878

Spain: https://t.17track.net/en#nums=YT2417621292008777

United States: https://t.17track.net/en#nums=YT2421121292006268

Australia: https://t.17track.net/en#nums=YT2420621292013772

Canada: https://t.17track.net/en#nums=YT2418821272098837

 

Option 3. Priority shipping 

If we marked it is with all tax and duty paid, all tax and duty are prepaid to carrier by HiFiGo before shipping, so you dont need to pay any tax or duty when you get it. 

Note: Address characters should be within 30-40 letters.

America (with all tax & duty paid, Free shipping on $99.99+ )  

United States/: 1-2 Weeks, average 10 days

Tracking Example:https://t.17track.net/en#nums=YT2420121272041193

Canada/ Mexico/ Colombia: 2-3weeks 
Tracking Example：
Canada:https://t.17track.net/en#nums=YT2418321272167212
Mexico(Free shipping on $99.99+)  :
https://t.17track.net/en#nums=YT2419921272062154

Europe ( with all tax & duty paid, Free shipping on $50+ )   

1. France, Germany, United Kingdom, Italy, Spain : 1-2 weeks , avg. 10days.

Tracking Example： 

France: https://t.17track.net/en#nums=YT2420421272053103

Germany: https://t.17track.net/en#nums=YT2420221272037253

United Kingdom: https://t.17track.net/en#nums=YT2420621272088366

Italy: https://t.17track.net/en#nums=YT2419421266008376

Spain: https://t.17track.net/en#nums=YT2418721272041075

（If you are from Balears Province, Ceuta, Las Palmas, Melilla, and Santa Cruz de Tenerife in Spain, you can only take express shipping,order over $500 is free for shipping. You may need to tax and duty by express shipping. If you have a special requirement about declaring the value, please contact us.）

2. Austria, Netherlands, Hungary, Portugal, Poland, Belgium,  Czechia, Denmark, Greece, Ireland, Luxembourg,  Slovakia, Sweden, Bulgaria, Finland,  Slovenia,Latvia : 1-3 weeks, avg.2 weeks . 

Tracking Example：

Poland: https://t.17track.net/en#nums=YT2420121266026390

3. Croatia, Estonia, Bulgaria,Romania, Lithuania : 2-4 weeks,avg.3 weeks

Tracking Example：

Romania: https://t.17track.net/en#nums=YT2420421272211424

4. Russia: 4-10 weeks (Free shipping on $300+,a single package exceeding 2kg cannot be shipped)

Tracking Example：https://t.17track.net/en#nums=VR595402513YP

5. For remote islands, such as Spain's Balears Province, Ceuta, Las Palmas, Melilla, and Santa Cruz de Tenerife, only one shipping method (express delivery) is available, with free shipping for orders over $500.

 

Europe (do not cover tax & duty, Free shipping on $300+ )  

Switzerland: 1-2 weeks 

Tracking Example：https://t.17track.net/en#nums=YT2419221272139434

Ukraine/Belarus: 3-5weeks,avg. 4weeks (No shipping at present)

Tracking Example：https://t.17track.net/en#nums=VR507181779YP

Turkey : 2-3 Weeks  
Tracking Example：https://t.17track.net/en#nums=YT2420621266007508

 

Asia (with all tax & duty paid , Free shipping on $50+ ) 

Japan: 5-10 days , average. 7days  
Tracking Example：https://t.17track.net/en#nums=UJ573142768YP
Korea,Singapore,Malaysia,Tailand,Vietnam,Phillipines: 4 -12days.  
Tracking Example：https://t.17track.net/en#nums=YT2418721266007389
Asia (do not cover tax & duty) 
India : 2-3weeks, details visit here   
Note: From South Korea customers, please leave your personal customs code and the Korean name to use when registering your personal customs code.

Australia  (with all tax & duty paid, Free shipping on $50+ )  

10-15 days

Tracking Example：https://t.17track.net/en#nums=YT2420121292004458

South Africa  (with all tax & duty paid, Free shipping on $300+ ) 

1-2 weeks,avg.10days

Tracking Example：https://t.17track.net/en#nums=YT2324121272246927

Option 4 : Standard -Yanwen Express
South Korea-  (do not cover tax & duty, Free shipping on $50+ )  

2 weeks 

Tracking Example : https://t.17track.net/en#nums=UJ485001022YP

India-(do not cover tax & duty, Free shipping on $99.99+ )  

2-3 weeks

Tracking Example : https://t.17track.net/en#nums=UJ555472048YP

Registered Airmail service 

We have stopped the normal registered airmail service due to the extremely long delivery times which made us unable to guarantee the delivery of your order before a certain date. Due to these circumstances and lack of tracking information. We've decided to not offer this shipping option. We appreciate your understanding. 

Tax

If you chose Express (DHL/UPS/Fedex etc) : You are responsible for paying taxes and duties.  But we usually declare an item at a lower value , leave us a message with the desired value if you want.

If you chose Priority service marked with tax and duty paid: All tax and duty paid by Hifigo. 

Track

You can Track Your Order by clicking here.

Please note: It can take up to 24 business hours for your tracking number to become active. In some cases, It may take up to 3 business days to update.

Payment

Shopify supports only one currency that is US Dollars. On payment, it gets automatically transferred to US dollars. Due to the currency exchange rates fluctuating almost daily, the prices in other currencies on our store at HiFiGo is just for your reference. Final price might be a little bit higher or lower depending on the current dollar rate.

Order confirmation

After you place your order, you will receive an email with your order confirmation.
After your order processes, you will receive another email with tracking information and you will soon be able to track your order.

Stock

1.All orders ship from our warehouse in China within 1-3 business days unless stated otherwise. Please allow 1-3 days of processing time. Some items may require a longer ship-out and/or delivery timeframe. We will notify you immediately about the expected delivery timeframe, with the option of canceling your order for a full refund.

2.We will ship the product with the correct power voltage selection and adapter according to your country in shipping address. If your requirement is different with your country standard, please email us.

Packaging

Packaging samples for different sized items. All products that we have on our store are 100% genuine and comes with their original retail packaging from the brands. Please note that the package might get opened for checking at customs in your country to inspect the cargo. Due to this single reason, we can’t guarantee you get your shipment 100% sealed when you get it.

 

FAQs

Why hasn't my order shipped yet?

Typically, it takes about 1-3 Business Days of processing time before we ship your order. We ask that you allow us 1-3 Business Days to process your order!
You will receive an email to confirm that your order has been shipped. So please check your inbox in 1-3 Business Days.

I've been looking to buy a music player Hiby R6 ( US$799)   and I wanted to know how much it would cost shipping to My country Romania / Spain/ Germany/ Norway/ Japan /Austrialia etc ?

There are two shipping ways to your country:

1.Express shipping(DHL/UPS etc) with 3-5days arrive( $500 order free shipping), we could undervalue the shipping invoice for you in order that you could pay less tax or duty.
2. Priority shipping to EU/ US / CA/JP /AU / with all tax and duty paid. 1-3weeks. ( $ 50 order free shipping ). We suggest to chose this shipping way, it is steady, good tracking information and you dont need to pay any tax & duty. 

I've received a tracking number for my order. Why is my tracking not working?

Please allow up to 24 hours for your tracking information to update. This is usually the time it takes for your order to be logged by the shipping courier after reaching the shipping facility from our warehouse.

Although your order can "ship", sometimes the online tracking will not update until 24 hours later. Usually, expect to see updated tracking information on the next business day after you receive your confirmation email/SMS. We appreciate your patience.

How can I track my order?

  • Simply click on this link here to be redirected to the order tracking page.
  • Enter the tracking number found on your order confirmation email.
  • You will see up-to-date shipping information about the status of your order. 
We want to make sure you're satisfied with your order and our services.
If You Have Any Questions Or Concerns, Please Contact Us so that we can help you.

If the package shipped, can I reject to receive it?

No, you'd better not. If you insist to reject it, we will deduct the freight we sent plus the freight for return, which is very expensive. Therefore, we suggest you receive the package first, and then contact us for return details.
What happens if the parcel has been shipped but not delivered?

First, kindly contact your local courier using the local tracking number.
If your parcel were to be in transit for at least 3 months, it may have been lost in transit.
For orders below $50USD, you may either opt for a one-time reshipment of parcel OR a full refund of the amount paid in cash via PayPal/Credit/Debit card.
For orders above $50USD, we will only process a 50% refund of your order paid in cash via PayPal/Credit/Debit card. 

Customers are to bear the consequences and fees incurred, if the parcel was undelivered due to any of the following situation:
Wrong address or phone number provided by recipient
Recipient was uncontactable when courier company contacted
Refusal to sign for the package by recipient
Lost or damaged parcel because recipient opted for “no-signature delivery”
Refusal to pay for the local tax/processing fee by recipient
Refusal to provide supporting documents for custom clearance by recipient