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Worldwide Priority shipping. USA: 10-16 days, Europe: 14-21 days, Japan: 8-12 days.
Worldwide Priority shipping. USA: 10-16 days, Europe: 14-21 days, Japan: 8-12 days.
Description
Reviews
Q&A
Shipping
Warranty

PRE-ORDER

Estimated delivery time: Shipping from May 12.

Enjoy 5% off during the pre-sale of MAY 6- MAY 15.

Features of SMSL M400:-

>Full MQA Decoding.

>Industry Leading High-Performance AK4499 DAC Chip.

>THD+N: 0.000058%(-124dB).

>Dynamic Range: 131dB.

>Signal to Noise Ratio: 131dB.

>Second Generation 16-core XMOS XU216 USB Receiver.

>PCM Decoding up to 32-Bit/768kHz, DSD up to DSD512 natively.

>Dual Independent ACCUSILICON crystal oscillators.

>ALTERA’s High-Speed Clock to process clock and Jitter free conversion.

>Powerful OPAMP’s, featuring OPA1611 and OPA1612.

>Ultra Low Noise Floor.

>Multiple Input Supported featuring USB, Optical, Co-axial, IIS, and Bluetooth.

>Latest Bluetooth V5.0 Support with Ultra Hi-Res codecs including UAT, LDAC, AptX HD, and more.

>LCD Color Display.

>Fully Operational Remote Control.

>Dual Output Ports including Fully Balanced XLR Output, and Unbalanced RCA Output.

>Power Consumption: 5W.

SMSL released their latest flagship-level Desktop DAC, the SMSL M400. It features industry-leading flagship DAC chip AK4499 paired with high-quality chips to provide the users an unmatched crisp sound decoding output.

Industry Leading Chipset:-

SMSL M400 features an industry-leading flagship AKM DAC, AK4499 paired with second-generation 16-core XMOS XU216 USB receiver chip and dual independent crystal oscillators. The chipset provides a distortion-free and high-quality sound output rich with details. The M400 is able to decode PCM up to 32-Bit/768kHz, and DSD up to DSD512 natively. Apart from a powerful DAC and USB chip, it also features powerful OPA amp’s, OPA1611 and OPA1612.

Unmatched Sound Decoding Quality:-

SMSL M400 has an ultra-low distortion rating of 0.000058%(-124dB), high dynamic range and signal to noise ratio of 131dB. The DAC provides an unmatched sound decoding quality. The output has a very clean background completely noise and distortion-free.

Multiple Input/Output Ports:-

SMSL M400 features multiple input ports. The device features USB, Optical, Coaxial, IIS, and Bluetooth Input modes. The Bluetooth Input supports all the latest Hi-res codecs featuring UAT, LDAC, AptX HD, and More. UAT is the latest high-quality codec developed by HiBy, it features files with 24-Bit/192kHz bitrate and offers the best sound quality streaming over wireless connectivity. The device features two output options, one fully balanced XLR output, and one RCA unbalanced output.

PreAMP Mode with Variable Volume Support:-

SMSL M400 features Preamp mode, you can use the M400 to provide a clean decoded audio signal further to an amplifier in your chain. The PreAMP mode features two modes, fixed volume, and variable volume.

Digital Audio Filters:-

SMSL features six different PCM decoding filters including Slow Roll-off, Sharp Roll-off, Short Sharp Roll-off, and more. The device also features two DSD filters, narrow and wide. Users can choose between these filters with ease using the remote control included in the package.

LCD Display and Fully Operational Remote Control:-

SMSL M400 features an LCD color display on the front that shows basic information like active input type, active bit-rate, and output volume levels. The device is fully operational using the remote control included in the package.

SMSL M400

SMSL M400 1

SMSL M400 2

SMSL M400 3

QUESTIONS & ANSWERS

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Currently, we offer 2 International shipping methods. Priority worldwide shipping and a faster Express shipping

All orders ship from our warehouse in China within 1-3 business days unless stated otherwise. Please allow 1-3 business days of processing time.

The final shipping cost and estimated delivery timeframe will be available to you during checkout. Please note, some items may require a longer ship-out and/or delivery timeframe. We will notify you immediately about the expected delivery timeframe, with the option of canceling your order for a full refund.

After you place your order, you will receive an email with your order confirmation.
After your order processes, you will receive another email with tracking information and you will soon be able to track your order.

You can Track Your Order by clicking here.

Please note: It can take up to 24 business hours for your tracking number to become active. In some cases, It may take up to 3 business days to update.

You are responsible for paying taxes and duties. Some countries set a value threshold under which they do not collect duty or tax ("de minimis" value). You may be liable to pay the additional amount upon delivery. 

HiFiGo will be not responsible for the import tax. But we can declare an item at a lower value, leave us a message with the desired value if you want.

The estimated times stated below are not guaranteed. An international package could experience delays. 

Express Shipping:

This is the fastest and our recommended option.
The estimated time of delivery is usually 3-7 Business Days depending on the country. Includes detailed Tracking and confirmation of delivery.

Please note:
For some remote areas, there may be an additional surcharge of US$ 35.
If you are unsure whether your location is considered a remote area, we recommend contacting us to confirm.

Priority Shipping:

Includes Tracking. The estimated time of delivery for each country is outlined in the table below.

Free shipping by Registered Airmail service 

We have stopped the normal registered airmail service due to the extremely long delivery times which made us unable to guarantee the delivery of your order before a certain date. Due to these circumstances and lack of tracking information. We've decided to not offer this shipping option. We appreciate your understanding. 

Estimated Delivery Time

North America & Canada

Country Delivery Service Estimated Delivery Time
USA
Priority Shipping
8-15 Business Days
Canada
Priority Shipping
8-15 Business Days

Europe

Country Delivery Service Estimated Delivery Time
UK/Germany/France/
Priority Shipping
8-12 Business Days
Austria/Switzerland/Finland
Priority Shipping
8-12 Business Days
Other
Priority Shipping
15-30 Business Days

Asia

Country
Delivery Service Estimated Delivery Time
Thailand
Priority Shipping
5-8 Business Days
Japan
Priority Shipping
3-6 Business Days
Malaysia
Priority Shipping
5-8 Business Days
Korea
Priority Shipping
8-12 Business Days
Singapore
Priority Shipping
8-15 Business Days
Other Asia
Priority Shipping
10-20 Business Days

Oceania:

Country Delivery Service Estimated Delivery Time
Australia
Priority Shipping
5-10 Business Days
Other
Priority Shipping
10-20 Business Days

 Africa

Country Delivery Service Estimated Delivery Time
All
Priority Shipping
14-35 Business Days

South America

Country Delivery Service Estimated Delivery Time
Peru (Major Cities)
Priority Shipping
14-16 Business Days
Other
Priority Shipping
15-25 Business Days


FAQs

Why hasn't my order shipped yet?

Typically, it takes about 1-3 Business Days of processing time before we ship your order. We ask that you allow us 1-3 Business Days to process your order!
We want is to make sure that all the items of your order are prepared correctly before they are shipped out. You will receive an email to confirm that your order has been shipped. So please check your inbox in 1-3 Days.

I've received a tracking number for my order. Why is my tracking not working?

Please allow up to 24 hours for your tracking information to update. This is usually the time it takes for your order to be logged by the shipping courier after reaching the shipping facility from our warehouse.

Although your order can "ship", sometimes the online tracking will not update until 24 hours later. Usually, expect to see updated tracking information on the next business day after you receive your confirmation email/SMS. We appreciate your patience.

How can I track my order?

  • Simply click on this link here to be redirected to the order tracking page.
  • Enter the tracking number found on your order confirmation email.
  • You will see up-to-date shipping information about the status of your order.
We want to make sure you're satisfied with your order and our services.
If You Have Any Questions Or Concerns, Please Contact Us so that we can help you.

 

Warranty

Hifigo offers 1 year warranty for Consumer Electronic products and so on. Should your product prove to be defective for non-artificial reasons within 1 year from the date of arrival, you can send the defective items back or unit for free repair. Hifigo will be in charge of the maintenance handling fees and replacement charges for defective components found to be defective due to manufacturer’s defect. (this free repair rule does not apply to motherboard & screen).

This warranty extends only to personal use & does not extend to any product that has been used for commercial use, rental use, or use which is not intended. There are no warranties other than expressly set forth herein. 

THE WARRANTY DOES NOT APPLY TO THE FOLLOWING

  • Damage due to accident, dis-assemble, waterlogmisuse, abuse, alterations or vandalism.
  • Improper or inadequate maintenance.
  • Unauthorized modification or commercial use. 
  • Damage in return transit.
  • Unsupervised use by children under 18 years of age.

For the warranty details regarding other goods, please refer to the manufacturer’s original enclosed instruction manual.

Hifigo is not responsible in any way for damages, losses or inconveniences caused by equipment failure or by user negligence, abuse, or use not in accordance with the ‘User Guide’ or any additional safety, use, or warnings included in the product materials. Furthermore, Hifigo is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product.

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Please email our customer service support@hifigo.com with your order number and your specific inquiries. Please describe your problems that you encountered with as details as you can.

Returns or Exchange

Can I cancel an order? 

For both Non - customized order and customized order, it is not accept for cancellanation after 24 hours you have placed an order. Hope you could understand that we will start process for your order once we receive your order in 24 hours.  

Can I return the product that I don’t like and get refund?

Some items may be returned for either money back or exchange subject to the following conditions. Our policy is within 7days after receiving according to the tracking record. If 7 days after receiving have gone , unfortunately we can’t offer you a refund or exchange.

  • Any item returned  must be complete with all accessories, hardware, manuals or instructions, and in the same "new" condition as when it was when shipped to you. Please send us the photos or videos of it. 
  • Any item returned incomplete or with physical damage such as scratches etc., excessive signs of use or abuse will not be accepted for return.
  • Any item returned will be evaluated upon receipt. Of course, we cannot give refunds on defective merchandise resulting from mishandling, misuse, tampering or improper use.

Can I exchange product I ordered? 

We offer exchange service if the items in following conditions. (*Except Non-refundable & Non-exchangeable items)
  • Products must in “Good Condition” with no damaged in any way.
  • To exchange a product, the product must be available to purchase on Hifigo.com and its price must be higher or equal to the original order amount.
  • The customer will have to pay the difference in price if s/he selects a product of a higher price.
  • If you have purchased any items with any discount offered by a joint promotion or other promotional activities but the discount offer has expired at the time of the exchange, the discount shall not be taken into account. Discounts offered by companies other than Hifigo shall be dealt with in accordance with the terms and conditions of the relevant companies.

What’s the normal process of cancel, return or refund ?

Please email our customer service hifigo@gmail.com with your order number and your specific inquiries. Please keep the product as original as possible and send us the photos or videos of it.

Which kind of product can be returned and refunded?

All cable/DAC/AMP/UIEM products are returnable if the product is in the same condition as when purchased. CIEM products cannot be returned. Defective products covered under warranty could be returned for servicing, but NOT for refund.

When do items need to be returned by?

No later than 7 days after receiving the product (according to tracking record)

Where do items need to be returned to?

For international shipping, to make your ship back easily, pls contact us and choose your convenience place to ship back to us. If you want to ship back to us, please contact us for our shipping address.

When can i get refund for my product?

We will refund you once we receive your order and after product checking, we will refund you within 3 working days.

How much can I get for refund?

We will charge you 30% of the MSRP for restocking fee and then refund you the rest of the money. For example, if the MSRP is $100, we will refund you $70. If the item is returned without its complete original packaging (original box, foam padding etc.), additional 10% packing fee will apply. 

Who will be responsible for the shipping back fee?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  To provide you with the best shopping experience, we will try our best to choose the best shipping method to you. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.