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HiBy R6 Gen III / Gen 3 Portable Audio Music Player With Google Play

14 Reviews
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$499.00
SKU HG00223309CNR6III
Description
Specifications
Reviews
Q&A
Shipping
Warranty


R6 III is the third generation of the highly-acclaimed R6 Android digital audio player from HiBy. It packs a wonderful audio circuitry consisting of dual ES9038Q2M DAC chips, selectable Class A and Class AB amplification, pro-grade dual independent crystal oscillators, etc that provide excellent sound characteristics. The third generation of R6 comes equipped with Snapdragon 665 SoC and features an open Android 12 OS. It supports all the latest multimedia applications bringing and also supports systemwide bit-perfect audio for true high-resolution audio across different applications. HiBy R6 III is a premium audio player that promises excellent sound in a handy package!!

Premium ESS Sabre Dual-DAC Chipset:-

HiBy has featured a premium dual-DAC arrangement consisting of two ES9038Q2M high-performance 32-bit Stereo DAC chips. The 9038Q2M is a highly-trusted DAC chipset that provides crisp high-resolution audio signal decoding with a clear, noise-free background and ultra-low distortion in the output signal.

Now Enjoy The Goodness of Pure Class A Amplification:-

HiBy has implemented dual amplification modes on the all-new R6 III. The player now supports pure Class A amplification that matches the low-distorted output of the Sabre DACs and provides a powerful, clean output signal. Class AB amp mode is also there which users can switch between easily. The Class A circuit features 2 OPA1652 opamps and 16 extra hand-matched transistors for zero crossover distortion and fast tangent response. In Class A amp mode, the R6 III achieves full-time peak power output.

Upgraded Android 12 Operating System:-

HiBy has upgraded the android operating system on the R6 III. It now comes loaded with the latest Android 12 Operating system. It is powered by a Snapdragon 665 SoC chipset and 4GB of RAM that allows for easy multitasking with different multimedia applications.

Full High-Resolution Audio Signal Support:-

R6 III can handle the most advanced PCM, DSD, and MQA audio signals. It decodes MQA signals to their max 16x unfolding, PCM signals with their maximum 32Bit/768kHz signals, and DSD to DSD512 natively.

System-Wide Bit-Perfect Audio Architecture:-

With Android 12 OS, we get countless multimedia applications on the device. HiBy has featured system-wide bit-perfect audio architecture that enables high-resolution audio decoding on different applications as well.

Pro-Grade Independent Crystal Oscillators:-

HiBy R6 III comes equipped with dual independent pro-grade crystal oscillators. It has two dedicated oscillators at 45.158MHz and 49.152MHz for 1024x oversampling of the audio signal. They enhance the output with ultra-low jitter in the output signal.

HiByCast Compatibility:-

HiBy R6 III supports HiByCast completely. The HiByCast supports the systemwide operation of different functions on the device from a remote smartphone or tablet. It includes operating and managing third-party applications as well.

Large 4500mAh Battery:-

HiBy R6 III comes equipped with a 4500mAh battery that provides extended battery life. We all know Class A gets a little demanding with peak power at all times, it provides a battery life of up to 9 hours and Class AB mode has a battery life of up to 15 hours. R6 III supports PD2.0 quick charge protocol for quick charging as well.

HiBy R6 Gen III / Gen 3-1
HiBy R6 Gen III / Gen 3-2
HiBy R6 Gen III / Gen 3-3
HiBy R6 Gen III / Gen 3-4
HiBy R6 Gen III / Gen 3-5
HiBy R6 Gen III / Gen 3-6
HiBy R6 Gen III / Gen 3-7
HiBy R6 Gen III / Gen 3-8
HiBy R6 Gen III / Gen 3-9
HiBy R6 Gen III / Gen 3-10
HiBy R6 Gen III / Gen 3-11
HiBy R6 Gen III / Gen 3-12
HiBy R6 Gen III / Gen 3-13
HiBy R6 Gen III / Gen 3-14
HiBy R6 Gen III / Gen 3-15
HiBy R6 Gen III / Gen 3-16
HiBy R6 Gen III / Gen 3-17
HiBy R6 Gen III / Gen 3-18
HiBy R6 Gen III / Gen 3-19
HiBy R6 Gen III / Gen 3-20
HiBy R6 Gen III / Gen 3-21
HiBy R6 Gen III / Gen 3-22

 

 
 

Features:-

>Dual ES9038Q2M Premium Dual-DAC Arrangement.

>Class A/AB Dual Amplification modes.

>Pro-Grade Dual Independent Crystal Oscillators.

>Full 16x MQA Signal Decoding.

>Systemwide Bit-perfect Audio.

>Hi-Res 32-Bit/768kHz PCM & DSD512 signal decoding.

>3.5mm & 4.4mm Dual Output Ports.

>Independent Headphone Out & Line-Out Ports.

>USB DAC Output, Coaxial Output, Analog Line-Out.

>Qualcomm Snapdragon 665 SoC.

>5” Crisp 720p Display.

>Dual-Band WiFi(2.4GHz/5GHz).

>Two-Way Bluetooth V5.0 Connectivity.

>Hi-Res UAT, LDAC, aptX, aptX HD, AAC, SBC Transmission Protocols.

>4GB RAM+64GB Internal Storage.

>Open Android 12 OS.

>HiByCast Universal Compatibility.

>Large 4500mAh Battery.

>PD2.0 Quick Charging.

Technical Specifications(Headphone Out):-

>Voltage Swing: 2(3.5mm), 3.6(4.4mm).

>Maximum Power: 125mW(3.5mm), 405mW(4.4mm).

>Maximum THD+N: 0.014(3.5mm), 0.076(4.4mm).

>Minimum THD: 0.0008(3.5mm), 0.005(4.4mm Class A), 0.0009(4.4mm Class AB).

>Noise Floor: 2.1(3.5mm), 3.5(4.4mm).

>SNR: 119(3.5mm), 120(4.4mm).

>DNR: 116(3.5mm), 117(4.4mm).

>Crosstalk: 68(3.5mm), 100(4.4mm).

>Frequency Response: 20Hz-45kHz.

Technical Specifications(Line Out):-

>Voltage Swing: 2(3.5mm), 4(4.4mm).

>Maximum THD+N: 0.0004(3.5mm), 0.0003(4.4mm).

>Noise Flow: 2(3.5mm), 3.1(4.4mm).

>SNR: 122(3.5mm), 122(4.4mm).

>Crosstalk:  110.

>Frequency Response: 20Hz-45kHz.

QUESTIONS & ANSWERS

Ask a Question
  • So I will be primarily using the hiby wired into a home audio system with its own preamp and amp. Compatible? I notice a base station is offered with internal fan, is that necessary? Do these units get excessively hot? Am I ok with the R6III with the CR06? Could I also just use a 4.4 cable with balanced ends into my preamp? When using the device out of wifi range how would I stream Qobuz? Say when hiking etc? (Do I link the hiby to my cell phone via Bluetooth and then stream) The units don't offer cell type reception?

    Hello, 
    Thanks for contacting HiFiGo, we are more than happy to help you.  
     
    Theoretically, it is compatible with the home audio system. It depends on whether it is connected to the LO or PO port. The PO uses our AMP, and the LO is generally connected to an external AMP for customers, so it will not pass through our AMP.
     
    As for what the base fan is designed to do,
    You can refer to this link:
     
    R6 III + CR06 can be used together.
     
    The R6 III is an Android system, and the use of Qobuz is the same as that of the mobile phone, supporting online and offline playback.
     
    Thank you.
    Any questions or concerns please feel free to ask
    Stay safe and have a nice day!
    Regards

  • How is the hiby going to compare sound wise to a desktop dac like the Gustard R26? Or how does the R6gen3 compare to the newer R6pro2. What are the main differences in desktop use? Also, does the screen adjust when the dap is placed in dock? By placing this DAP in a horizontal position in this docking station, does the screen also switch to horizontal mode and the screen is readable (adjusts to size?) in Tidal and the music file player? What are the disadvantages of such a docking station, e.g. noise in IEM when powered from an external power supply?

    Hello, 
    Thanks for contacting HiFiGo, we are more than happy to help you.  
     
    The main differences between the R6 III and the R6Pro II are the chipset, support for audio specs, screen and battery. Both models have the same functions for desktop use.
     
    Used in conjunction with the base, the player will automatically turn horizontally when the auto-rotate is turned on. Whether the app automatically adapts to the screen depends on whether the app has a horizontal screen limit. If not, it can be horizontally screened.
     
    Everyone's evaluation of the product is different. You may feel it by yourself.
     
    Thank you.
    Any questions or concerns please feel free to ask
    Stay safe and have a nice day!
    Regards

  • Do your pre-orders for the HiBy R6III also include the free leather case that is being offered by HiBy directly?

    Hello, sorry to tell you it may not come a free leather case now. Sorry for the situation.

Shipping Policy

The final shipping cost and estimated delivery timeframe will be available to you during checkout. Currently, we offer 3 International shipping methods which are steady and easy to track. Priority worldwide shipping,  Premium ( Partial countries) and a faster Express shipping.  The estimated times stated below are not guaranteed. An international package could experience delays like postal strikes or severe weather or Cov-19 situation.  All shipping ways, PO Box address is not acceptable. 

If you don’t receive your order within the estimated time frame provided below and suspect that it might be lost in transit, please contact HiFiGo Support ( support@hifigo.com ) and we can look into the order with the courier. Lost-in-transit requests must be submitted to HiFiGo Support within 3 months of the date of shipping or before the courier archives the tracking information.

Option 1. Express by DHL/UPS/Fedex/Aramax/SF etc ( there may be tax need to pay in this way)

!!! Express Free Shiping on US$500+ 

The estimated time of delivery is usually 3-7 Days depending on the country. Includes detailed tracking and confirmation of delivery.

 

Please note:

1.Kindly remind that we will deduct you the round freight before refund you if customer reject to pay the duty tax. (P.S. tripple freight for returning the product)

2.For some remote areas, there may be an additional charge of US$ 35. Your order shipping date may be delayed few days if the place is remote because we need find out proper carrier to send out to avoid remote fee, otherwise we will contact you for remote fee or order could be cancelled.  If you are unsure whether your location is considered a remote area, we recommend contacting us to confirm. 

3. Address characters should be within 30-40 letters.

 

Option 2. Premium ( 6-10days, All tax and Duty Paid) 

All tax and duty are prepaid to carrier by HiFiGo before shipping, so you dont need to pay any tax or duty when you get it.  

Note: Address characters should be within 30-40 letters.

Premium Available: France, Germany, United Kingdom, Italy, Spain, United States,Australia,Canada.

Tracking Example

France: https://t.17track.net/en#nums=YT2317021292004194

Germany: https://t.17track.net/en#nums=YT2318021292018721

United Kingdom: https://t.17track.net/en#nums=YT2319321292018284

Italy:https://t.17track.net/en#nums=YT2318021222002582

Spain:https://t.17track.net/en#nums=YT2318421292019318

United States:https://t.17track.net/en#nums=SUA230721BIUQ1000009

Australia: https://t.17track.net/en#nums=YT2329621292018107

Canada: https://t.17track.net/en#nums=YT2329621272047357

Option 3. Priority shipping 

If we marked it is with all tax and duty paid, all tax and duty are prepaid to carrier by HiFiGo before shipping, so you dont need to pay any tax or duty when you get it. 

Note: Address characters should be within 30-40 letters.

America (with all tax & duty paid, Free shipping on $99.99+ )  

United States/: 1-2 Weeks, average 10 days

Tracking Example:https://t.17track.net/en#nums=YT2333321272055736

Canada/ Mexico/ Colombia: 2-3weeks 
Tracking Example:
Mexico(Free shipping on $99.99+)  :

Europe ( with all tax & duty paid, Free shipping on $50+ )   

1. France, Germany, United Kingdom, Italy, Spain : 1-2 weeks , avg. 10days.

Tracking Example: 

France:https://t.17track.net/en#nums=YT2318821272050269

Germany:https://t.17track.net/en#nums=YT2317821272087296

United Kingdom: https://t.17track.net/en#nums=YT2319521272055882

Italy: https://t.17track.net/en#nums=YT2317121272118271

Spain: https://t.17track.net/en#nums=YT2317521272100694

If you are from Balears Province, Ceut and Melilla in Spain, you can only take express shipping,order over $500 is free for shipping. You may need to tax and duty by express shipping. If you have a special requirement about declaring the value, please contact us.

2. Austria, Netherlands, Hungary, Portugal, Poland, Belgium,  Czechia, Denmark, Greece, Ireland, Luxembourg,  Slovakia, Sweden, Bulgaria, Finland,  Slovenia,Latvia : 1-3 weeks, avg.2 weeks . 

Tracking Example:

Poland:https://t.17track.net/en#nums=YT2316921272063071

3. Croatia, Estonia, Bulgaria,Romania, Lithuania : 2-4 weeks,avg.3 weeks

Tracking Example:

Romania:https://t.17track.net/en#nums=YT2321321272234006

4. Russia: 4-10 weeks (Free shipping on $300+,a single package exceeding 2kg cannot be shipped)

Tracking Examplehttps://t.17track.net/en#nums=YW22T0007104359

 

Europe (do not cover tax & duty, Free shipping on $300+ )  

 Switzerland: 1-2 weeks 

Tracking Example:https://t.17track.net/en#nums=YT2317621266014684

Ukraine/Belarus: 3-5weeks,avg. 4weeks (No shipping at present)

Tracking Example:https://t.17track.net/en#nums=VR507181779YP

Turkey : 2-3 Weeks  

 

Asia (with all tax & duty paid , Free shipping on $50+ ) 

Japan: 5-10 days , average. 7days  
Korea,Singapore,Malaysia,Tailand,Vietnam,Phillipines: 4 -12days.  
Israel: 2-3 weeks  
Asia (do not cover tax & duty) 
India : 2-3weeks, details visit here   
Note: From South Korea customers, please leave your personal customs code and the Korean name to use when registering your personal customs code.

Australia  (with all tax & duty paid, Free shipping on $50+ )  

10-15 days

Tracking Example:https://t.17track.net/en#nums=YT2317621266011212

South Africa  (with all tax & duty paid, Free shipping on $300+ ) 

1-2 weeks,avg.10days

Tracking Example:https://t.17track.net/en#nums=YT2324121272246927

Option 4 : Standard -Yanwen Express
South Korea-  (do not cover tax & duty, Free shipping on $50+ )  

2 weeks 

Tracking Example : https://t.17track.net/en#nums=UH977279688YP

India-(do not cover tax & duty, Free shipping on $99.99+ )  

2-3 weeks

Tracking Example : https://t.17track.net/en#nums=UH962293025YP


Registered Airmail service 

We have stopped the normal registered airmail service due to the extremely long delivery times which made us unable to guarantee the delivery of your order before a certain date. Due to these circumstances and lack of tracking information. We've decided to not offer this shipping option. We appreciate your understanding. 

Tax

If you chose Express (DHL/UPS/Fedex etc) : You are responsible for paying taxes and duties.  But we usually declare an item at a lower value , leave us a message with the desired value if you want.

If you chose Priority service marked with tax and duty paid: All tax and duty paid by Hifigo. 

Track

You can Track Your Order by clicking here.

Please note: It can take up to 24 business hours for your tracking number to become active. In some cases, It may take up to 3 business days to update.

Payment

Shopify supports only one currency that is US Dollars. On payment, it gets automatically transferred to US dollars. Due to the currency exchange rates fluctuating almost daily, the prices in other currencies on our store at HiFiGo is just for your reference. Final price might be a little bit higher or lower depending on the current dollar rate.

Order confirmation

After you place your order, you will receive an email with your order confirmation.
After your order processes, you will receive another email with tracking information and you will soon be able to track your order.

Stock

1.All orders ship from our warehouse in China within 1-3 business days unless stated otherwise. Please allow 1-3 days of processing time. Some items may require a longer ship-out and/or delivery timeframe. We will notify you immediately about the expected delivery timeframe, with the option of canceling your order for a full refund.

2.We will ship the product with the correct power voltage selection and adapter according to your country in shipping address. If your requirement is different with your country standard, please email us.

Packaging

Packaging samples for different sized items. All products that we have on our store are 100% genuine and comes with their original retail packaging from the brands. Please note that the package might get opened for checking at customs in your country to inspect the cargo. Due to this single reason, we can’t guarantee you get your shipment 100% sealed when you get it.

 

FAQs

Why hasn't my order shipped yet?

Typically, it takes about 1-3 Business Days of processing time before we ship your order. We ask that you allow us 1-3 Business Days to process your order!
You will receive an email to confirm that your order has been shipped. So please check your inbox in 1-3 Business Days.

I've been looking to buy a music player Hiby R6 ( US$799)   and I wanted to know how much it would cost shipping to My country Romania / Spain/ Germany/ Norway/ Japan /Austrialia etc ?

There are two shipping ways to your country:

1.Express shipping(DHL/UPS etc) with 3-5days arrive( $500 order free shipping), we could undervalue the shipping invoice for you in order that you could pay less tax or duty.
2. Priority shipping to EU/ US / CA/JP /AU / with all tax and duty paid. 1-3weeks. ( $ 50 order free shipping ). We suggest to chose this shipping way, it is steady, good tracking information and you dont need to pay any tax & duty. 

I've received a tracking number for my order. Why is my tracking not working?

Please allow up to 24 hours for your tracking information to update. This is usually the time it takes for your order to be logged by the shipping courier after reaching the shipping facility from our warehouse.

Although your order can "ship", sometimes the online tracking will not update until 24 hours later. Usually, expect to see updated tracking information on the next business day after you receive your confirmation email/SMS. We appreciate your patience.

How can I track my order?

  • Simply click on this link here to be redirected to the order tracking page.
  • Enter the tracking number found on your order confirmation email.
  • You will see up-to-date shipping information about the status of your order. 
We want to make sure you're satisfied with your order and our services.
If You Have Any Questions Or Concerns, Please Contact Us so that we can help you.

If the package shipped, can I reject to receive it?

No, you'd better not. If you insist to reject it, we will deduct the freight we sent plus the freight for return, which is very expensive. Therefore, we suggest you receive the package first, and then contact us for return details.
What happens if the parcel has been shipped but not delivered?

First, kindly contact your local courier using the local tracking number.
If your parcel were to be in transit for at least 3 months, it may have been lost in transit.
For orders below $50USD, you may either opt for a one-time reshipment of parcel OR a full refund of the amount paid in cash via PayPal/Credit/Debit card.
For orders above $50USD, we will only process a 50% refund of your order paid in cash via PayPal/Credit/Debit card. 

Customers are to bear the consequences and fees incurred, if the parcel was undelivered due to any of the following situation:
Wrong address or phone number provided by recipient
Recipient was uncontactable when courier company contacted
Refusal to sign for the package by recipient
Lost or damaged parcel because recipient opted for “no-signature delivery”
Refusal to pay for the local tax/processing fee by recipient
Refusal to provide supporting documents for custom clearance by recipient

7-Day DOA Product Guarantee

You will enjoy this guarantee if you receive a damaged, wrong or unusable item. Please contact us within 7 days of receiving the package for a return authorization.

Once the product has been returned to our designated address, we can ship you a new item for free (we will refund the shipping cost of your return), or you can opt for a full refund.

30-Days Return Policy

If you are not satisfied with your purchase and the product is still in brand-new condition, we can arrange a partial refund which will include the item price minus the shippping costs and taxes duties (Round trip shipping costs and duties). 

If it is plastic sealed when you get it, it should remain plastic sealed. Some types of goods such as CIEMs and custom cables cannot be returned.

Please contact us within 30 days of receiving your order for a return authorization. (confirmed by shipping tracking history)

Notes:

Once the product has been opened, it is generally recommended that you resell it directly locally if it is not returned due to quality issues, or simply because you do not want the product you received. But if you have to return it, we will charge a 30% fee for resealing the product.

Items such as earplugs/holsters/cables are not covered by this guarantee due to hygiene reasons.

Refunds

We may refund you for the following reasons, 

  1. Returned items due to the policy of returns once we get them. 
  2. Order cancellation
  3. Other reasons. 

If you paid by credit card, It will arrive to you within 7 working days usually. The time will depend on the bank handling time. If you pay by PayPal, It will arrive to you within a few hours. If you didn't get the refund during the above lead times, write us to check the reason. 

The refunded amount may be slightly different from your original national currency payment due to Currency Exchange rates varying, HiFiGo is not responsible for the difference. 

There may be a transaction fee deducted by your bank when the order is canceled or refunded fully or partially, HiFiGo is not responsible for this if your bank charges you any additional fee. 

Exchanges 

We only replace items if they are defective or damaged. 

Gifts

If the item is marked as a gift when purchased and shipped directly to you, it cannot be exchanged, refunded, or warranty. 

Warranty

How long is the warranty period?

HiFiGo warrants to the original purchaser that the Product(s) shall be free of any defect in material or workmanship for a period of one year for labor and one year for parts from the date of the original order except the items listed below: 

Desktop DAC/AMPs IEMs and Dongles:  1 years warranty

Cables and Adapters: 3 months warranty

 (excluding carrying cases, ear tips, and other accessories)

Should the Product(s) supplied by HiFiGo prove defective because of improper workmanship or material as reasonably determined by us, HiFiGo agrees, at its option, to either repair or replace the Product free of charge, excluding any shipping or handling charges. 

This warranty extends only to personal use & does not extend to any product that has been used for commercial use, rental use, or use that is not intended. There are no warranties other than expressly set forth herein. 

THE WARRANTY DOES NOT APPLY TO THE FOLLOWING

  • Damage due to user negligence, accidents, disassembly, waterlog, misuse, abuse, alterations or vandalism.
  • Improper or inadequate maintenance.
  • Failure to perform required preventive maintenance
  • use not following the ‘User Guide’ or any additional safety, use, or warnings included in the product materials.
  • Unauthorized modification or commercial use. 
  • Damage in return transit.
  • Unsupervised use by children under 18 years of age.
  • Accidents, abuse, misuse, improper installation, problems with electrical power, acts of third parties.
  • Products that are altered or repaired by anyone not authorized by HiFiGo
  • usage not following instructions accompanying the Product(s)
  • failure to perform required preventive maintenance, 
  • weather conditions, lightning, fire, water, or any acts of nature
  • Furthermore, HiFiGo is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product. 

Disclaimer of Warranties - Except as set forth herein, HiFiGo disclaims any and all warranties and representations other than those explicitly specified in this contract; any warranties, if separately provided in writing, are extended only to the Buyer whose name is shown on this invoice/contract. Warranties do not cover product damaged by external causes, including accident, abuse, misuse, improper installation, problems with electrical power, acts of third parties, Products that are altered or repaired by anyone not authorized by HiFiGo, usage not following instructions accompanying the Product(s), or failure to perform required preventive maintenance, including but not limited to backups, problems caused by use of software, parts and components not supplied by HiFiGo, weather conditions, lightning, fire, water, or any acts of nature; HiFiGo shall not be obligated to provide any warranty service or obligations unless the customer has paid its invoices in full under this or any other HiFiGo invoice. HiFiGo shall have the sole discretion in determining whether the Product is covered under the warranty for labor and/or warranty for parts

Governing Law - This contract shall be governed and construed per the laws of the People's Republic of China. Buyer agrees that competent courts in the People's Republic of China shall have exclusive jurisdiction over any legal action concerning this contract. In the event of any dispute related to this contract, the prevailing party shall be entitled to reasonable attorney's fee and costs.

FAQs

How can I Request a Warranty replacement or repair?

You must email our customer service support@hifigo.com within the applicable warranty period with your order number and your specific inquiries. Please describe the problems that you encountered with as much detail as you can.

Can I cancel an order? 

Once an order is placed, you have less than 24 hours to cancel it if it is not processed yet. Once the order processes and is accepted by our warehouse, you may still request cancellation, however, please know that cancellation at that stage is not guaranteed. 

Can I return the products that I don’t like and get a refund?

You may request to return an item in the condition it was received if you change your mind. Some items may be returned for either money back or exchange subject to the following conditions. Our policy is within 7 days after receiving according to the tracking record. If 7 days after receiving have gone, unfortunately, we can’t offer you a refund or exchange.

  • Any item returned must be complete with all accessories, hardware, manuals, or instructions, and in the same "new" condition as when it was when shipped to you. Please send us photos or videos of it. 
  • Any item returned incomplete or with physical damage such as scratches etc., excessive signs of use, or abuse will not be accepted for return.
  • Any item returned will be evaluated upon receipt. Of course, we cannot give refunds on defective merchandise resulting from mishandling, misuse, tampering or improper use.

Can I exchange a product that I ordered? 

We offer an exchange service if the items are in the following conditions. (*Except Non-refundable & Non-exchangeable items)

  • Products must in “Good Condition” with no damage in any way.
  • To exchange a product, the product must be available to purchase on Hifigo.com and its price must be higher or equal to the original order amount.
  • The customer will have to pay the difference in price if s/he selects a product of a higher price.
  • If you have purchased any items with any discount offered by a joint promotion or other promotional activities but the discount offer has expired at the time of the exchange, the discount shall not be taken into account. Discounts offered by companies other than HiFiGo shall be dealt with per the terms and conditions of the relevant companies.

What’s the process for canceling, returning, or requesting a refund?

Please email our customer service support@hifigo.com with your order number and the reason for the return. Please pack the product carefully.
You must return an item in the same condition as it was received. You must also include, in the same condition as it was received:

  • All packaging such as boxes, bags, and tags
  • Accessories such as cords and remotes
  • Certificates, manuals, and warranty cards
  • "Free gifts" or bonus items
  • All items included in a bundle

What are the items that can be returned?

We accept the following items for return only if they are returned in the same condition in which they were received, and the items should include all items that were in the original package.

  • Cables
  • DACs
  • Amplifiers
  • UIEMs

We do not accept the return of CIEM products and custom cables. Defective products covered under warranty could be returned for servicing, but NOT for refund. If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn't packaged correctly, we might provide a partial refund to account for the loss in the item's value.

When do I need to return the items? When is the deadline?

Items can be returned within 7 days of receipt of delivery according to the online shipping tracking record if you receive a damaged, different or unusable item.

Where do I ship the items so that I can get a refund?

If you want to ship back to us, please contact us at support@hifigo.com.

When will I receive my refund?

In most cases, we will issue your refund within six business days after receiving and checking the returned item. 

How much will I receive for a refund?

You’ll be refunded the amount you paid minus 30% of the MSRP which shall be deducted as a restocking fee. For example, if the MSRP is $100, we will refund you $70. If the item is returned without its complete original packaging (original box, foam padding, etc.), an additional 10% packing fee will apply.

Who can I contact, if I have questions about refunds or warranties?

If you have any questions, Please contact us at support@hifigo.com.