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Review by Audio Science Review

There is great attention paid to keeping noise and interference to a minimum. All of this helps SGD1 beat over 200 DACs in SINAD (distortion plus noise)!

test by the measurement forum Audio Science Review

Three-dimensional Compact Design

Soncoz SGD1 3D Design

 

Various Digital and Analog Interfaces

  1. Dual Input (USB-B & USB-C) design for greater compatibility.
  2. AES/EBU balanced digital inputs for professional devices.
  3. Digital output (coaxial RCA) using any input(USB/Bluetooth/Toslink/AES/Coaxial)to digital coaxial output.

Soncoz Rear

Balanced Analog Output Interface XLR

XLR  Balanced Analog Output Parameters

 

Gold-plated XLR Balanced Analog Output Parameters:

  1. Total Harmonic Distortion + Noise(THD+N): <0.000096%(-120.355 dB) @1kHz
  2. Dynamic Range : >126 dB @ 1kHz
  3. Signal To Noise Ratio(SNR): >126 dB
  4. Frequency Response : 20~20kHz(±0.15 dB)
  5. Channel Crosstalk : >143 dB
  6. Output Impedance:200 Ω
  7. Output Voltage : 4.0 Vrms @ dBFS
  8. Output Jitter:38.5 pS
  9. Noise Level(Noise floor modulation): 1.3 μVrms

 

Single-Ended Analog Output Interface RCA

Single-Ended Analog Output Interface RCA

Customized Gold-Plated RCA (red/black) Analog Single-Ended Output Interface:

 

  1. Total Harmonic Distortion + Noise(THD+N): <0.0001%(-120 dB) @1kHz
  2. Dynamic range : >125 dB @ 1kHz
  3. Signal To Noise Ratio(SNR): >125 dB
  4. Frequency Response : 20~20kHz(±0.15 dB)
  5. Channel Crosstalk : >140 dB
  6. Output impedance:100 Ω
  7. Output Voltage : 2.0 Vrms @0dBFS
  8. Output Jitter:40 pS
  9. Noise Level ( Noise floor modulation): 1.4 μVrms

 

Digital Audio Input Interface——USB-B & USB-C Dual Input

Dual USB-B & USB-C

 

 

Customized Gold-Plated USB-B and USB-C Ports As The USB Input Interface:

  1. USB input adopts XU208 XMOS high-performance control chip.
  2. USB-B & USB-C Dual Input, convenient for multi-player device usage scenarios.
  3. USB-B and USB-C are inserted at the same time and can easily switch between each input source.
  4. USB-B and USB-C support 32-bit 768kHz PCM/DSD512 (Native)
  5. Compatible with multiple operating systems Windows/iOS/Android/Linux/Volumio
  6. Thesycon Custom USB Drivers.

 Digital Audio Input Interface-Bluetooth 5.0 Bluetooth Input

 

 Bluetooth Chip and Area

 

CSR8675-LDAC Ultra-High-Definition Bluetooth Chip:

  1. Support Bluetooth 5.0 specification and low-power safe connection.
  2. Support various codecs such as APTX/APTX LL/SBC/AAC
  3. Support 192kHz 24bit Audio Input
  4. The antenna is hidden under the front panel to increase the stability of the connection and provide an elegant look.
  5. To connect using Bluetooth, Select SONCOZ-SGD1 from your mobile phone or any other device. 

Digital Audio Input Interface——AES/EBU Digital Balanced Input 

AES/EBU

 

  1. Digital balanced input adopts AKM4118A high-performance low jitter transceiver chip.
  2. Supports 24-bit/192kHz audio digital input.
  3. Compatible with AES3, IEC60958, S/PDIF, EIAJ CP1201
  4. Utilizes the internal low-jitter analog phase-locked loop (PLL) as a clock source to reduce jitter 

 

Digital Audio Input Interface——Digital Coaxial Input

 

SGD1 Digital Coaxial Input 1

 

Gold-Plated RCA Female Socket As A Digital Coaxial Input Interface:

  1. Digital coaxial input adopts the AKM4118A high-performance low-jitter transceiver chip.
  2. Supports 24-bit/192kHz audio digital input.
  3. Utilizes the internal low-jitter analog phase-locked loop (PLL) as a clock source to reduce jitter.

 

 Digital Audio Input Interface——TOSLINK Optical Input

TOSLINK

 

 Custom Audio Grade High-Speed Fiber Optic Connectors For Fiber Optic Input Interfaces:

  1. The working frequency of optical fiber reaches 192kHz and the rate reaches 25M.
  2. The converted electrical signal enters the AKM4118A high-performance low-jitter transceiver chip.
  3. Supports 192kHz 24bit audio input.
  4. Utilizes the internal low-jitter analog phase-locked loop (PLL) as a clock source to reduce jitter.

 

 Digital Audio Output Interface——Coaxial Digital Output

 

SGD1 Digital Coaxial Out 

 

Customized Gold-Plated RCA Female Socket As The Digital Coaxial Output Interface:

  1. Digital coaxial output uses AKM4118A high-performance low-jitter transceiver chip.
  2. Supports 24-bit/192kHz digital audio input.
  3. Utilizes the internal low-jitter analog phase-locked loop (PLL) as a clock source to reduce jitter.
  4. Easily output a digital coaxial S/PDIF signal using any digital input

 

Power Input 

Power Input

 

 The Power Input Uses a 3Pin Three-In-One (Socket, Fuse, and Switch) Socket:

  1. Power input: AC 110V/220V, can be switched according to the local voltage level.
  2. Spare fuse for use in case of emergency.
  3. The total power consumption is less than 8W

 

Operation & Settings 

The Front Panel Is Simple And Unified, The Function Partition Is Obvious, And The integrated Button Is Easy To Operate

  1.  The left is the function indication area, including the input sound source selection status and filter mode status indication.
  2. On the right are the multi-function knob and volume indicator band.

 

Front Panel Introduction 

 

 Audio Input Selection

 Easily switch Between 6 Different Types Of Source Inputs Using The Right Knob:

  1.  The default power-on state: USB port input, default filter mode APOD, digital coaxial output is turned on, and the volume indicator is in the minimum state
  2. Single press the knob (mute state), input mode selection, rotate the knob to select a different input source.
  3. Press again to end the source selection or wait 3 seconds to automatically exit the input source selection state.
  4. The volume of each input source can be separately stored and remembered so that the next time it is turned on; it will return to the last set state.

 

Audio Input Selection 

7 Different Types Of Filter Modes To Choose From:

  1. The default filter mode is APOD (Apodizing fast roll-off linear phase filter).
  2. Press and hold the right knob for 3 seconds to enter the filter selection mode, turn the knob to switch between different filters.
  3. The filter mode of each input can be separately stored in memory so that after turning on the SGD-1, it reverts to the last user-selected filter.
  4. From left to right, the abbreviations for the filter modes are as follows: APOD- BRIC- FAM- FAL- HYER- SLM-SLL
  • Apodizing fast roll-off filter — APOD
  • Brick wall filter — BRIC
  • Minimum phase fast roll-off filter — FAM
  • Linear phase fast roll-off filter — FAL
  • Hybrid fast roll-off filter — HYER
  • Minimum phase slow roll-off filter — SLM
  • Linear phase slow roll-off filter — SLL 

SGD1 Filter Mode Selection

 

The Volume Level Is Identified By The Indicator Ring: 

  1. The default volume level is -64dB, the encoder adjustment volume step is 0.5dB/Step, and the maximum volume level is 0dB.
  2. To use as pure DAC mode, adjust the DAC volume to the maximum. This will provide the maximum output and amplitude.

 

Soncoz SGD1 Volume Indicator Ring 

Soncoz SGD1 Custom Extended Infrared Remote-Control:

The remote control can be used to control all the different functions of the Soncoz SGD-1:

  1. Mute the SGD1
  2. 2/9. Filter mode selection
  3. 4/8. Null
  4. Coaxial input selection
  5. Optical input selection
  6. AES input selection
  7. Bluetooth input selection
  8. USB-B input selection
  9. USB-C input selection
  10. Volume up ( increase volume level )
  11. Volume down ( decrease volume level )Soncoz SGD1 Remote Control 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Firmware Upgrade & Reset

SGD1 integrates an intelligent CPU to support over-the-air (OTA) upgrade function, and avoid all the inconveniences of traditional upgrade methods. SGD1 supports two upgrade methods:Soncoz SGD1 Firmware Upgrade

  1. Mobile hotspot OTA Upgrade Method:
  2. Setup a mobile hotspot and set the name;ANIG,Set the password to:12355678
  3. Power cycle (turn off then on again) the SGD1 to turn on WiFi, when the above hotspot is detected, it will automatically detect if any new firmware is available. If there is, the device will automatically upgrade and restart; if not, WiFi will be turned off after one minute, the upgrade function will be turned off, and normal operation will resume.
  4. Mobile APP OTA Upgrade Method:
  5. Turn on the SGD1, press the knob shortly three times, until all the indicators on the left light up, then enter the upgrade distribution mode.
  6. Use the mobile phone APP (Esptouch) to follow the steps to configure the network for SGD1 (make sure that SGD1 and the mobile phone are on the same 2.4G WiFi network).
  7. After the network upgrade is successful, it will automatically detect if there is any new firmware available.
  8. If there is, the device will automatically upgrade and restart; if not, WiFi will be turned off after one minute, the upgrade function will be turned off, and normal operation will continue.
  9. SGD1 will check for the WiFi network every time the power is turned on. If the network exists, it will automatically detect if there is any new firmware available and proceed to update then turn off the WiFi function. If the network does not exist, the device will turn off the WiFi function after one minute after powering on.
  10. Press and hold the button for more than 6 seconds to reset the entire device.

 

Miscellaneous Instructions 

SGD1 integrates many functions, in addition to the above settings and operations, there are some precautions:

  1. SGD1's WiFi function is only used to upgrade the device's firmware, it has no other function, and there is no data collection behavior of any kind.
  2. The analog balanced XLR output and the single-ended RCA output can be used at the same time, and the two interfaces can be simultaneously connected to the power amplification equipment of the corresponding interface (Amplifier/Power amplifier)
  3. SGD1 is a high-performance DAC that can also meet the requirements of pre-amp applications.
  4. The DAC’s internal modulator, filter, volume control can not be bypassed, this is determined by the chip.
  5. SGD1 can be used in pure DAC mode, just adjust the volume to the maximum (fixed volume).

 

Miscellaneous Soncoz SGD1 Highlights

Excellent Heat Dissipating Design

The SGD1 heat dissipation system is based on a thermal simulation design. The excellent heat dissipation ensures high performance and stable operation for the SGD1

 SGD1 Heat Dissipating Design

 

High-End Power Supply System

After five different iterations of design, verification, and optimization of the SGD1's power supply system, two sets of linear transformers were finally selected to provide a separate power supply for analog and digital circuits. A large number of ultra-low noise LDOs and audio-grade capacitors were carefully chosen to deliver a High-end power supply system with an ultra-low noise floor. 

 High-End Power Supply System

 

High-Performance Chip Selection

For each function of SGD1, a specific chip with excellent performance was chosen. This ensures that the overall performance of SGD1 reaches its highest performance peak and unlocks its true potential. 

High-Performance Chips

Convenient Interactive Design-Multi-Function Knob

 A highly integrated push knob can complete all functions and operations of SGD1. To further improve the user's operation experience, The SGD1 takes advantage of many software optimizations. For example, when switching between different source inputs, the Fade in-out effect ensures the safety of the connected audio equipment (such as speakers or headphones). Also, it protects the human ear from any sudden loud noises.
Another example is the anti-shake algorithm for the knob misoperation. All these optimizations significantly improve the user experience and aid usability, making the SGD1 a true user-friendly device.

SGD1 Multi-Function Knob

 Warm Color Indicator and Breathing Mode

Breathing Mode

The color of the SGD1's indicator light has been tested and verified many times. Finally, the warm orange color was selected as the primary color of the indicator light for the entire SONCOZ brand series of products.
The mute function is convenient for quickly muting the sound when critical situations (important calls) call for it. When the SGD1 is in mute mode, the entire volume light strip will breathe, just like a living spirit breathing. When the device is in mute for more than 10 minutes, all the lights of the SGD1 will turn off. The SGD1 is in standby sleep mode.
To wake up the SGD1 from sleep mode, use the knob or the remote control.
A mute user experience design is also added to the mute function: when you exit mute (to play music again), the device will not suddenly resume playing at the previous volume level, instead, the volume will gradually return to the user's previous configured volume setting to avoid the startle response.

XLR Balanced Output Distortion+Noise (THD+N)  

SGD1 XLR Balanced Output Distortion+Noise (THD+N)

Single-Ended Distortion+Noise (THD+N)

SGD1 Single-Ended Distortion+Noise (THD+N)

Dynamic Range

Dynamic Range

Jitter

Jitter

 

Noise (Noise Floor Modulation)

Noise Level

Balanced XLR Channel Crosstalk  

 Balanced XLR channel Crosstalk

 

Single-Ended RCA Channel Crosstalk 

Single-ended Channel Crosstalk

 

 Frequency Response 

SGD1 Frequency response

 

Intermodulation Distortion (IMD)

Intermodulation Distortion (IMD)

 

SGD1 integrated two linear transformers to provide separate power to the digital and analog circuits, the carefully selected ultra-low noise LDOs and audio capacitors jointly achieve SGD1 excellent ultra-low floor noise High-end power supply system.The multi-function knob button integrated all the functions and operations of SGD1. Such as Mute, volume up and down, digital input switch, filter mode switch, OTA mode setting, off and on. Of course, The IR remote control also controls the abovementioned functions. The warm white LEDs and the led strip will indicate SGD1's current status.

-In the Box-

SGD1 X 1

USB-B cable X 1

AC cable X 1

Remote X 1

P.s. You can find the user manual via the following link.-Tech-Support-Docs and driver: https://youyeetoo.com/blog/-b0050.html

 

Two ES9038Q2M DAC chips
 

 

Soncoz SGD1 DAC open inner circuit

 

The SGD1 is a well-designed DAC built on chips ES9038Q2M Sabre 32-bit integrated in dual-mono mode: each of these chips see its computing power 100% dedicated to a single channel of the stereo signal. This achieves sound restitution of exceptional clarity with tremendously low crosstalk. This component belongs to the ESS flagship series and is among the best current hardware solutions for high-fidelity audio decoding. It uses HyperStream 32 BIT 768kHz architecture with native DSD support. Each one of these chips is also equipped with advanced reconstruction filters and uses some of the finest dithering techniques available on the audio market. XMOS U208 USB interface & AKM 4418A Digital Audio Interface The device has two USB connectors on the rear panel. Respectively, USB-B input and a USB-C input for interfacing OTG devices. Both USB inputs work with an XMOS U208 USB interface. This is a reference component in the field of high-fidelity music, with digital streams supports up to 32-bit 768kHz as well as (native) DSD512. In addition to the USB inputs, the SONCOZ SGD1 has an AKM 4418A chip, which allows the conversion of digital S / PDIF streams on its AES / coaxial, optical inputs with a 24-bit / 192 kHz / DSD64 resolution. The S/PDIF and USB interfaces are communicating with one another. In addition to its DAC function, SONCOZ SGD1 can work as a digital interface capable of interfacing its six digital inputs (USB inputs included) to a coaxial S/PDIF output connector. Note that this output bypasses the device's mute function, thus offering extensive integration possibilities (connect an OTG device to a receiver that only has a coaxial input, connect for a secondary audio system for testing purposes...etc.).

WiFi & Bluetooth 5.0

A CSR8675 chip allows the device to connect through Bluetooth 5.0. The latter supports LDAC, ACC, SBC, apt-X Low-Latency & apt-X HD. An LDAC compatible device can stream up to 24-bit 96kHz digital audio data for high-quality wireless audio.

With its wireless connectivity, it can check automatically (once configured) the presence of firmware updates and install them in the background without requiring user intervention. If no update is needed, the WiFi module turns off by itself after a minute.

The front panel displays in real-time the active input and the selected filters. Each option has its backlit icon to leave no doubt as to the device's proper configuration.

Well-built power stage

Two transformers constitute each an independent supply stage for separately powering the digital and analog stages. This type of integration significantly reduces interference and noise in the most sensitive stages of the digital/analog conversion.

An input voltage selector can toggle between 230V and 110V power grids.  

QUESTIONS & ANSWERS

Ask a Question
  • Are PCM705.6, and PCM768 kHz are both supported on the SGD1 DAC?

    Yes.

  • What sample rates are supported on the USB input for each PCM and DSD?

    The SGD1 DAC supports PCM on its USB input, with sample rates up to 768kHz. DSD material "Natively "up to DSD512.  

  • Can the SGD1 decode native DSD material?

    Yes, the SGD1 DAC can decode PCM up to 768kHz & DSD up to DSD512.(Native).   

  • What\'s the difference between the LA-QXD1 and SGD1?

    The SGD1 has the following added features. Dual ESS ES9038Q2M DAC chips. Front Panel screen. Volume knob with a color indicator. AES and USB C inputs. Different chassis. Better user interface. AKM AK4118 SPDIF receiver chip. Internal power supply. Remote control. Bluetooth 5.0. Over the air (OTA) firmware upgrades using WiFi or hotspot. Better performance measurements (Higher SINAD, Lower THD+N, Channel Crosstalk).   The LA-QXD1 can be used as a portable DAC, easily powered using a power bank.   Both SONCOZ DACs have excellent balanced (XLR), single-ended (RCA) outputs, digital coaxial outputs, and hardware volume control.  

  • Is the Apodizing mode a linear-phase filter?

    Yes, The Apodizing mode (APOD) is a linear-phase filter.  

  • Do the filter modes apply to all inputs (TOS/COAX/USB)?

    Yes, The different filters apply to all inputs.  

  • Which filter mode is best? Which mode should I use? What do you recommend?

    Most people don't hear any difference between the different filter modes. Using a filter mode is an individual preference. Linear phase Fast (FAL) and Apodizing Linear Fast (APOD) are the most optimal. Both filters have a linear phase response, accurate cutoff frequency, and produce adequate attenuation at the Nyquist frequency ( 22khz for 44.1khz and 24khz for 48.1khz sampling rates).
    Note: If this sounds complicated, leave it to default and enjoy your SGD1 DAC.

  • What Filter modes are available in the SONCOZ LA-QXD1 DAC?

    The SONCOZ LA-QXD1 has seven different filter modes   1. Apodizing Linear Fast Roll-Off Filter (APOD) - (Default) 2. Brick wall Filter (BRIC) 3. Minimum Phase Fast Roll-Off Filter (FAM) 4. Linear Phase Fast Roll-Off Filter (FAL) 5. Hybrid Fast Roll-Off Filter (HYER) 6. Minimum Phase Slow Roll-Off Filter (SLM) 7. Linear Phase Fast Roll-Off Filter (SLL)  

  • Is there any difference in performance between the RCA and XLR outputs?

    XLR Balanced output has a slight 1 to 2 dB better SINAD (inaudible). Balanced XLR outputs double the voltage of single-ended RCA outputs (4V vs. 2V, respectively.)  

  • Does the SGD1 DAC has the \"ESS hump \"?

    No, our designer has solved the "ESS hump "problem completely, feel free to check it out.  

  • How do I connect my SGD1 DAC to iOS tablet or iPhone?

    You can use a genuine or Apple MFI approved USB Camera Adapter cable to connect your SGD1 DAC to your iPhone, iPad, or iPod touch or use the Bluetooth input.    

  • How do I connect my SGD1 DAC to my Android smartphone?

    You can use a USB OTG cable to connect your SGD1 DAC to your Android smartphone, or you can use the Bluetooth input. We recommend USB Audio Player PRO for the best Android music playback.    

  • What is the default filter mode of the SGD1?

    The default filter mode of the SGD1 is the Apodizing Linear Fast Roll-Off Filter (APOD).    

  • which interface is the best to feed this unit among AES, USB, Coaxial, Optical?

    Due to the excellent design, it doesn't matter.  

  • Does anyone know the logistics of how the coaxial out works? Will it send a digital signal to a device attached via coaxial, even at the same time it\'s sending an analog signal out to my amp? Or is there a way to switch which output the device uses?

    All digital inputs to SGD1 can be digital (RCA S/PDIF) outputs. The digital output and analog output of each digital input channel are simultaneous.

  • How can I use my SGD1 DAC in pure DAC mode?

    Turning up the volume to the maximum is pure DAC mode.

  • Can you use both outputs (XLR and RCA) to drive two different amplifiers at the same time?

    Yes

Order confirmation

After you place your order, you will receive an email with your order confirmation.
After your order processes, you will receive another email with tracking information and you will soon be able to track your order.

Stock

1.All orders ship from our warehouse in China within 1-3 business days unless stated otherwise. Please allow 1-3 days of processing time. Some items may require a longer ship-out and/or delivery timeframe. We will notify you immediately about the expected delivery timeframe, with the option of canceling your order for a full refund.

2.We will ship the product with the correct power voltage selection and adapter according to your country. If your requirement is different with your country standard, please email us.

Packaging

Packaging samples for different size of items

 

Tax

If you chose Express (DHL/UPS/Fedex etc) : You are responsible for paying taxes and duties.  But we usually declare an item at a lower value , leave us a message with the desired value if you want.

If you chose Priority service: All tax and duty paid by Hifigo. 

Track

You can Track Your Order by clicking here.

Please note: It can take up to 24 business hours for your tracking number to become active. In some cases, It may take up to 3 business days to update.

Shipping Policy

The final shipping cost and estimated delivery timeframe will be available to you during checkout. Currently, we offer 2 International shipping methods. Priority worldwide shipping and a faster Express shippingThe estimated times stated below are not guaranteed. An international package could experience delays. 

Option 1. Express by DHL/UPS/Fedex/Aramax/SF etc ( there may be tax need to pay in this way)

!!!Express Free worldwide for orders over US$500!!!

The estimated time of delivery is usually 3-7 Days depending on the country. Includes detailed Tracking and confirmation of delivery.

Please note:
For some remote areas, there may be an additional surcharge of US$ 35.
If you are unsure whether your location is considered a remote area, we recommend contacting us to confirm.

Option 2. Priority shipping with all tax & duty paid

Some areas we could provide priority shipping service, The estimated time of delivery for each country is outlined in the table below. 
Priority shipping free if order value is over $100 for the countries mentioned below. 

United States (with all tax & duty paid) 

1-2 Weeks, average 10 days


Europe (with all tax & duty paid) 

France, Germany, United Kingdom, Italy, Netherlands, Spain, Austria, Hungary, Portugal, Poland Switzerland,Belgium, Croatia, Czechia, Denmark, Greece, Ireland, Luxembourg, Romania, Slovakia, Sweden, Bulgaria, Finland, Estonia, Slovenia,Latvia, Lithuania : 1-2 Weeks, average 10 days 

Russia/Ukraine: 3-5weeks,average 4weeks

Asia (with all tax & duty paid) 

Japan: 5-10 Days , average. 7days

Oceania (with all tax & duty paid) 

Australia: 1-2weeks ,average 10days


Africa (with all tax & duty paid) 

South Africa: 1-2weeks, average 7days


Registered Airmail service 

We have stopped the normal registered airmail service due to the extremely long delivery times which made us unable to guarantee the delivery of your order before a certain date. Due to these circumstances and lack of tracking information. We've decided to not offer this shipping option. We appreciate your understanding. 

FAQs

Why hasn't my order shipped yet?

Typically, it takes about 1-3 Business Days of processing time before we ship your order. We ask that you allow us 1-3 Business Days to process your order!
We want is to make sure that all the items of your order are prepared correctly before they are shipped out. You will receive an email to confirm that your order has been shipped. So please check your inbox in 1-3 Business Days.

I've received a tracking number for my order. Why is my tracking not working?

Please allow up to 24 hours for your tracking information to update. This is usually the time it takes for your order to be logged by the shipping courier after reaching the shipping facility from our warehouse.

Although your order can "ship", sometimes the online tracking will not update until 24 hours later. Usually, expect to see updated tracking information on the next business day after you receive your confirmation email/SMS. We appreciate your patience.

How can I track my order?

  • Simply click on this link here to be redirected to the order tracking page.
  • Enter the tracking number found on your order confirmation email.
  • You will see up-to-date shipping information about the status of your order.
We want to make sure you're satisfied with your order and our services.
If You Have Any Questions Or Concerns, Please Contact Us so that we can help you.

 

Returns

We offer a 7-Day Return Policy. You have 7 days to return an item from the date that you received it.(confirmed by Shipping Tracking record).

If 7 days have gone by since you received your item, unfortunately, we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in it's original packaging.

Some types of goods Such as CIEMs cannot be returned. .To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@hifigo.com.

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@hifigo.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product please contact us for an RMA. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We may advise the use of certain shipping carriers. 

 

Warranty

How long is the warranty period?

HiFiGo warrants to the original purchaser that the Product(s) shall be free of any defect in material or workmanship for a period of one year for labor and one year for parts from the date of the original invoice except the brand listed below

Topping: 2 years warranty

Fiio music Player: 2 years warranty

Should the Product(s) supplied by HiFiGo prove defective because of improper workmanship or material as reasonably determined by us, HiFiGo agrees, at its option, to either repair or replace the Product free of charge, excluding any shipping or handling charges. 

This warranty extends only to personal use & does not extend to any product that has been used for commercial use, rental use, or use which is not intended. There are no warranties other than expressly set forth herein. 

THE WARRANTY DOES NOT APPLY TO THE FOLLOWING

  • Damage due to user negligence, accidents, dis-assembly, waterlog, misuse, abuse, alterations or vandalism.
  • Improper or inadequate maintenance.
  •  failure to perform required preventive maintenance
  • use not following the ‘User Guide’ or any additional safety, use, or warnings included in the product materials.
  • Unauthorized modification or commercial use. 
  • Damage in return transit.
  • Unsupervised use by children under 18 years of age.
  • Accidents, abuse, misuse, improper installation, problems with electrical power, acts of third parties.
  •  Products that are altered or repaired by anyone not authorized by HiFiGo
  •  usage not following instructions accompanying the Product(s)
  •  failure to perform required preventive maintenance, 
  • weather conditions, lightning, fire, water, or any acts of nature
  • Furthermore, HiFiGo is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product. 

 

How can I Request a Warranty replacement or repair?

You must email our customer service support@hifigo.com within the applicable warranty period with your order number and your specific inquiries. Please describe your problems that you encountered with as musch detail as you can.

 

Disclaimer of Warranties - Except as set forth herein, HiFiGo disclaims any and all warranties and representations other than those explicitly specified in this contract; any warranties, if separately provided in writing, are extended only to the Buyer whose name is shown on this invoice/contract. Warranties do not cover product damaged by external causes, including accident, abuse, misuse, improper installation, problems with electrical power, acts of third parties, Products that are altered or repaired by anyone not authorized by HiFiGo, usage not following instructions accompanying the Product(s), or failure to perform required preventive maintenance, including but not limited to backups, problems caused by use of software, parts and components not supplied by HiFiGo, weather conditions, lightning, fire, water, or any acts of nature; HiFiGo shall not be obligated to provide any warranty service or obligations unless customer has paid its invoices in full under this or any other HiFiGo invoice. HiFiGo shall have the sole discretion in determining whether the Product is covered under the warranty for labor and/or warranty for parts

Governing Law - This contract shall be governed and construed per the laws of the People's Republic of China. Buyer agrees that competent courts in the People's Republic of China shall have the exclusive jurisdiction over any legal action concerning this contract. In the event of any dispute related to this contract, the prevailing party shall be entitled to reasonable attorneys' fee and costs.

FAQs

Can I cancel an order? 

Once an order is placed, you have less than 24 hours to cancel it before it processes. Once the order processes and is accepted by our warehouse, you may still request cancellation, however please know that cancellation at that stage is not guaranteed. 

Can I return the products that I don’t like and get a refund?

You may request to return an item in the condition it was received if you change your mind. Some items may be returned for either money back or exchange subject to the following conditions. Our policy is within 7days after receiving according to the tracking record. If 7 days after receiving have gone , unfortunately we can’t offer you a refund or exchange.
  • Any item returned must be complete with all accessories, hardware, manuals or instructions, and in the same "new" condition as when it was when shipped to you. Please send us the photos or videos of it. 
  • Any item returned incomplete or with physical damage such as scratches etc., excessive signs of use or abuse will not be accepted for return.
  • Any item returned will be evaluated upon receipt. Of course, we cannot give refunds on defective merchandise resulting from mishandling, misuse, tampering or improper use.

Can I exchange a product that I ordered? 

We offer exchange service if the items in following conditions. (*Except Non-refundable & Non-exchangeable items)
  • Products must in “Good Condition” with no damaged in any way.
  • To exchange a product, the product must be available to purchase on Hifigo.com and its price must be higher or equal to the original order amount.
  • The customer will have to pay the difference in price if s/he selects a product of a higher price.
  • If you have purchased any items with any discount offered by a joint promotion or other promotional activities but the discount offer has expired at the time of the exchange, the discount shall not be taken into account. Discounts offered by companies other than HiFiGo shall be dealt with per the terms and conditions of the relevant companies.

What’s the process of cancelling, returning or requesting a refund ?

Please email our customer service support@hifigo.com with your order number and the reason for the return. Please pack the product carefully.
You must return an item in the same condition as it was received. You must also include, in the same condition as it was received:
  • All packaging such as boxes, bags, and tags
  • Accessories such as cords and remotes
  • Certificates, manuals, and warranty cards
  • "Free gifts" or bonus items
  • All items included in a bundle

What are the items that can be returned?

We accept the following items for return only if they are retuned in the same condition in which they were received, and the items should include all items that were in the original package.

  • Cables
  • DACs
  • Amplifiers
  • UIEMs

We do not accept the return of CIEM products. Defective products covered under warranty could be returned for servicing, but NOT for refund. If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn't packaged correctly, we might provide a partial refund to account for the loss in the item's value.

When do I need to return the items? When is the deadline?

Items can be returned within 7 days of receipt of delivery according to the online shipping tracking record.

Where do I ship the items so that I can get a refund?

If you want to ship back to us, please contact us at support@hifigo.com.

When will I receive my refund?

In most cases, we will issue your refund within six business days after receiving and checking the returned item. 

How much will I receive for a refund?

You’ll be refunded the amount you paid minus 30% of the MSRP which shall be deducted as a restocking fee. For example, if the MSRP is $100, we will refund you $70. If the item is returned without its complete original packaging (original box, foam padding etc.), additional 10% packing fee will apply.

Financial refunds can take up to 7 business days depending on your financial institution. It usually takes 3 to 5 business days for a PayPal refund to go through. Other financial refunds can take up to 7 business days depending on your financial institution. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider.

Who will pay for the return Shipping fees?

You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. To provide you with the best shopping experience, we will try our best to choose the best shipping method to you. If you are shipping an item over $75, you should consider using a trackable shipping service and purchasing shipping insurance. We can't guarantee that we will receive your returned item.

Who can I contact, if I have questions about refunds or warranties?

If you have any questions, Please contact us at support@hifigo.com.