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Description
Reviews
Q&A
Shipping
Warranty

Technical Specifications:-

  • High-Performance Dual DAC setup featuring the powerful Sabre DAC ES9218P
  • Flagship Level Qualcomm Bluetooth Chip, the CSR8675
  • Dual Hi-Res certification, both wired and wireless
  • Dual Headphone Ports, 3.5mm single-ended and 2.5mm balanced ports
  • Bluetooth 5.0, supporting all the latest Bluetooth formats like aptX,aptX HD,aptX LL, AAC, LDAC and more
  • Can be used as a USB DAC/AMP by connecting to PC
  • Built-in NFC
  • Battery life of upto 15 hours on single-ended output and 10 hours on balanced output

Shanling, a china based brand famous for their awesome product line up in the audio industry, famously known for their digital audio players the Shanling M0, Shanling M2X.

They have released their latest iteration in their Bluetooth amplifier range, the Shanling UP4.

Dual Dac's Working Together For That Awesome Sound:-

The Shanling UP4 uses a dual DAC setup, featuring the powerful ES9218P DAC's, which offers brilliant sound quality and noise-free music decoding.

It provides powerful amplification to the UP4 which is very good for your IEM's and Earbuds of high power requirements.

Flagship Level Bluetooth Chip:-

The Shanling UP4 is equipped with a flagship-level Bluetooth chip by Qualcomm, the CSR8675, which offers Bluetooth 5.0 support to the device and supports all the latest Bluetooth formats such as LDAC, aptX, aptX HD, aptX LL, AAC and many more.

The chip ensures the Bluetooth connection is stable, lag-free and the sound is produced as it is supposed to be, noise-free and jitter-free with clean and natural representation.

Dual Headphone Ports:-

The Shanling UP4 is equipped with two different headphone output ports, a single-ended 3.5mm port, and a balanced 2.5mm port, where both the DAC's work together to provide you outstanding and brilliant sound output.

Longer Battery Life:-

The Shanling UP4 has a battery life of upto 15 hours on single-ended output and upto 10 hours on the balanced output mode.

With this great battery life, the Shanling UP4 should be the ideal choice for your day to day usage, whether it be watching movies or listening to music.

Neutral Sound Signature:-

With the Sabre Dual DAC setup, the Shanling UP4 reproduces sound with a neutral sound signature with great resolution and imaging.

The sound through UP4 is pretty detailed, the earphones sounds fuller and natural with good resolution.

Bluetooth and USB Connections:-

The Shanling UP4 can be connected either via Bluetooth to your smartphone or digital audio player or via USB to a PC.

One Button NFC Support:-

The Shanling UP4 features one-button NFC pairing, which makes it very easy to pair with NFC enabled devices.

Multi-Function button with Rotating Volume Wheel:-

The rotating wheel on the Shanling UP4 has a multi-function button, which can be used for multiple features like, play/pause/picking up call/hanging up call/power on/off and many more other functions.

QUESTIONS & ANSWERS

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 Shipping Policy

  1. All items will be shipped out from China within 1~ 3 days after payment except prominent note on the page. If we cannot, we will let you know new shipping date at once after the payment and cancellation is available if you cannot accept that. 
  2. We ship all items at free charges through Registered Air Mail with a tracking number except you choose others. 
  3. DHL/UPS/EMS  as a faster shipment option with additional charge is available. 
  4. Taxes may apply by some country law. Hifigo will be not responsible for the import tax. But we could declare item at a lower cost usually, leave us a message with value if you want. If the declared value isn't accepted by your Custom finally, you have to pay the extra tax. 

Delivery Lead-Time for Express Service

If you chose Express service with extra charges which is US$20-25 usually, it will be shipped out by DHL or EMS. Total shipping lead time from our warehouse to you as follows: 

America/Mexico/Canada or Europe : 4 - 6  days by DHL

Japan/ : 3 - 5 days by DHL/Direct Sagawa

Tailand/Singapore: 3 - 5 days

Korea: Special line 2 - 4 days 

Russia: 7 - 15  days by EMS  ( no battery ones, products with battery cannot shipped through EMS) 

South Africa :  4 - 6  days by DHL 

Pls note: 

  1. When your package ships via Express(DHL usually), we will send DHL agency tracking number first ( Yanwen usually) for the courier that delivers the package to DHL etc. Then, the DHL number will show on the same tracking website in 1-2 days, usually your package will be scheduled on flight to your country the same day after DHL number shown. 
  2. There will be additional charges around US$ 35 for remote area. If you are not sure about whether your area is remote, write us for promopt reply.   

Delivery Lead-Time of Free shipping by Registered Air Mail

North America

United States/ Mexico/ Canada: 8 - 15 days ( Dispatch by USPS, Bluetooth earphones approx. 20days ) 
Elsewhere of North America: 10 - 20 days 

Asia

Tailand:5 - 8 days
Japan:6 - 8 days ( Dispatch by Sagawa , usually you will get it in 2days after you could track it) 
Malaysia:5 - 8 days 
Korea: 8 - 12 days
Elsewhere of Asia: 10- 20 days 

Europe

Germany: 8 - 12 days
UK:8 - 12 days 
France:8 - 12 days 
Ukraine:8 - 12 days 
Italy main cities : 10 -14 days 
Elsewhere of European countries: 10 - 20 days 
Russia major cities: 15 - 25 days ( under US$300 order by post )
                                      10-15days ( above US$300 order by special railway Express line) 
Elsewhere of Russia: 20 - 30 days

Oceania

Australia:5 - 9 days
Elsewhere of Oceania: 10 - 20 days

Africa

14-35 days  

South America

Peru major cities:14-16 days 
Elsewhere of South America 15-25 days

Note: There may be exceptions to the delivery times presented here, depending on your location. Sometimes it delays due to the customs check or festival. 

Tracking FAQ

Q: When will you ship out the cargoes after payment? 

A: Within 1 - 3 days except prominent note on the page for pre-sale items. If we cannot ship out in 1~ 3 days, we will let you know new shipping date at once and cancellation is available if you cannot accept that. 

Q: I got a shipping confirmation and tracking number. Why don’t I have tracking information listed immediately?

A: Since shipping process involves multiple steps of coordination between internal and external parties, it doesn’t happen instantly. Usually tracking information will be listed on the next day of shipping confirm notification email/SMS.  

Q: Why tracking information is not updated for a long time? 

A: Usually it is on the way to your local country, pls be patient. If it is not updated a few days after arriving in your country, pls try to contact us or the carrier for additional information. 

Any other questions, feel free to contact us  support@hifigo.com 

 

Warranty

Hifigo offers 1 year warranty for Consumer Electronic products and so on. Should your product prove to be defective for non-artificial reasons within 1 year from the date of arrival, you can send the defective items back or unit for free repair. Hifigo will be in charge of the maintenance handling fees and replacement charges for defective components found to be defective due to manufacturer’s defect. (this free repair rule does not apply to motherboard & screen).

This warranty extends only to personal use & does not extend to any product that has been used for commercial use, rental use, or use which is not intended. There are no warranties other than expressly set forth herein. This warranty is not transferable.

THE WARRANTY DOES NOT APPLY TO THE FOLLOWING

  • Damage due to accident, dis-assemble, waterlogmisuse, abuse, alterations or vandalism.
  • Improper or inadequate maintenance.
  • Unauthorized modification or commercial use. 
  • Damage in return transit.
  • Unsupervised use by children under 18 years of age.

For the warranty details regarding other goods, please refer to the manufacturer’s original enclosed instruction manual.

Hifigo is not responsible in any way for damages, losses or inconveniences caused by equipment failure or by user negligence, abuse, or use not in accordance with the ‘User Guide’ or any additional safety, use, or warnings included in the product materials. Furthermore, Hifigo is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product.

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Please email our customer service support@hifigo.com with your order number and your specific inquiries. Please describe your problems that you encountered with as details as you can.

Returns or Exchange

Can I cancel an order? 

Non- customized order can be cancelled without restocking fee if the product has not been shipped. For customized order, it is not accept for cancellanation after 24 hours you have placed an order. Hope you could understand that we will start production for your customized order once we receive your order in 24 hours.

Can I return the product that I don’t like and get refund?

Some items may be returned for either money back or exchange subject to the following conditions. Our policy is within 7days after receiving according to the tracking record. If 7 days after receiving have gone , unfortunately we can’t offer you a refund or exchange.

  • Any item returned  must be complete with all accessories, hardware, manuals or instructions, and in the same "new" condition as when it was when shipped to you. Please send us the photos or videos of it. 
  • Any item returned incomplete or with physical damage such as scratches etc., excessive signs of use or abuse will not be accepted for return.
  • Any item returned will be evaluated upon receipt. Of course, we cannot give refunds on defective merchandise resulting from mishandling, misuse, tampering or improper use.

Can I exchange product I ordered? 

We offer exchange service if the items in following conditions. (*Except Non-refundable & Non-exchangeable items)
  • Products must in “Good Condition” with no damaged in any way.
  • To exchange a product, the product must be available to purchase on Hifigo.com and its price must be higher or equal to the original order amount.
  • The customer will have to pay the difference in price if s/he selects a product of a higher price.
  • If you have purchased any items with any discount offered by a joint promotion or other promotional activities but the discount offer has expired at the time of the exchange, the discount shall not be taken into account. Discounts offered by companies other than Hifigo shall be dealt with in accordance with the terms and conditions of the relevant companies.

What’s the normal process of cancel, return or refund ?

Please email our customer service hifigo@gmail.com with your order number and your specific inquiries. Please keep the product as original as possible and send us the photos or videos of it.

Which kind of product can be returned and refunded?

All cable/DAC/AMP/UIEM products are returnable if the product is in the same condition as when purchased. CIEM products cannot be returned. Defective products covered under warranty could be returned for servicing, but NOT for refund.

When do items need to be returned by?

No later than 7 days after receiving the product (according to tracking record)

Where do items need to be returned to?

For international shipping, to make your ship back easily, pls contact us and choose your convenience place to ship back to us. If you want to ship back to us, please contact us for our shipping address.

When can i get refund for my product?

We will refund you once we receive your order and after product checking, we will refund you within 3 working days.

How much can I get for refund?

We will charge you 30% of the MSRP for restocking fee and then refund you the rest of the money. For example, if the MSRP is $100, we will refund you $70. If the item is returned without its complete original packaging (original box, foam padding etc.), additional 10% packing fee will apply. 

Who will be responsible for the shipping back fee?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  To provide you with the best shopping experience, we will try our best to choose the best shipping method to you. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.