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Matrix X-Sabre Pro MQA ESS9038PRO 32Bit/768kHz DSD1024 PCM768 Audio DAC

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$2,299.00
SKU HZ000241CN-Silver
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MATRIX X-SABRE Pro MQA XSP Master Digital Audio Hifi Music DAC DSD Decorder

 

 

Product description:

Matrix Audio in partnership with MQA Ltd. created the MQA Supported X-SABRE PRO audio DAC to let you experience the abundant music details as the artists' recording room. X-SABRE Pro(MQA) is a MQA full decoder DAC which can fully decode the original MQA files without any assistance from the third party player software (MQA Core Decode).

Powerful Hardware Platform

X-SABRE PRO (MQA) used the ES9038PRO advanced 8-channel D/A chip, and its inner DSP unit and artificial circuit have the high performance and better user experience. The new generation XMOS XU216 USB asynchronous transfer interface and new AK4118 S/PDIF receiver chip, with powerful computing performance and multi-channel processing performance, make X-SABRE Pro (MQA) has excellent digital audio conversion capability.

IIS Port

X-SABRE Pro (MQA) is equipped with the most complete input ports of this series, in addition to optical, coaxial, AES/EBU, USB ports, we even added a IISmiddotLVDS input via a HDMI connector to differential transmit IIS signal, maximize the transmission performance of the IIS port, to make the data from the short-distance transmission between the chips into high-speed interconnection between the devices, get rid of the USB transmission or S/PDIF transmission re-encoding, and let the original digital audio stream directly into the D/A chip.

More Sampling Rate Supported

X-SABRE PRO(MQA) can support the Master Quality Authenticated coding technology developed by UK MQA Limited which can decode the MQA audio stream up to 24 Bit 384kHz. When X-SABRE Pro's display is showing "MQA", it means it is decoding the MQA audio authorized by the artist or publisher (MQA Studio). Meanwhile, X-SABRE Pro also can support DSD512 and PCM audio stream up to 24Bit/768kHz sampling rate.

ASYNCHRONOUS OR SYNCHRONOUS

X-SABRE Pro (MQA) has the clock configuration circuit unit, can choose to use ES9038PRO synchronous clock source or external ultra-Low phase noise clock source, cooperate with software control to free convert ES9038PRO work mode between synchronous or asynchronous, and greatly improved the playability.

Ultra-Low Phase Noise Oscillator

Digital audio is the art of time, high-precision clock is to ensure the basis of digital audio playback, X-SABRE Pro build-in three hi-res audio dedicated Crystek ultra-low phase noise oscillators, the phase noise as low as -169 dBc/Hz. Two for sample rate of 44.1kHz, 48kHz, and their multiples, and one for ES9038PRO reference clock, you can hear the accurate sound!

ULTRA-LOW NOISE LDO

ES9311Q dedicated ultra low noise LDO, with two groups clean power supply as low as 1muVrms noise, respectively provide to the left and right channels analog circuit of ES9038PRO to ensure excellent SNR performance, in additional, X-SABRE Pro also has up to 10 groups of low-noise LDO power supply for each circuit unit.

Multiple Filters Preinstalled

X-SABRE PRO (MQA) preinstalled 7 kinds of PCM digital filter options. You can choose different filters to adjust timbre conveniently. During the MQA decoding progress, X-SABRE Pro can automatically load the MQA audio dedicated filter.

BUILT-IN PRE-AMP

The line output of X-SABRE Pro can be configured with a +18dB digital gain. It's not necessary to add an additional pre-amplifier for low-gain active speakers. X-SABRE Pro also can work with power amplifier more conveniently and flexibly.

Touch & Remote

X-SABRE PRO(MQA) inlaid a piece of black tempered glass in its front panel, and the central round LCD can directly show the input signal channel, digital audio format, sample rate, volume, etc. Without using the remote control, you can operate it by touch the 9 hidden touch-key in the LCD on the front panel.

COMPONENTS & WORKMANSHIP

X-SABRE Pro (MQA) continued the new chapter for Matrix competitive DAC with its accurate sound field performance, amazing dynamic range, more extensive applicability, more convenient operation, more gorgeous appearance and more consummate skill.

 

Digital Input:

 

AES
PCM 16-24Bit /44.1kHz, 48kHz, 88.2kHz, 96kHz, 176.4kHz, 192kHz
DSD DSD64 (DoP/dCS)
COAXIAL
PCM 16-24Bit /44.1kHz, 48kHz, 88.2kHz, 96kHz, 176.4kHz, 192kHz
DSD DSD64 (DoP/dCS)
OPTICAL
PCM 16-24Bit /44.1kHz, 48kHz, 88.2kHz, 96kHz, 176.4kHz, 192kHz
DSD DSD64 (DoP/dCS)
IIS(PS AUDIO Standard)
PCM 16-32Bit /44.1kHz, 48kHz, 88.2kHz, 96kHz, 176.4kHz, 192kHz, 352.8kHz, 384kHz, 705.6kHz, 768kHz
DSD DSD64/128/256 (DoP/dCS) DSD64/128/256/512/1024(Native DSD)
NOTE: Please see the X-SABRE Pro (MQA) user manual for the IIS LVDS definition.
USB
PCM 16-24Bit /44.1kHz, 48kHz, 88.2kHz, 96kHz, 176.4kHz, 192kHz, 352.8kHz, 384kHz, 705.6kHz, 768kHz
MQA 16-24Bit /44.1kHz、48kHz、88.2kHz、96kHz、176.4kHz、192kHz、352.8kHz、384kHz MQA Studio or MQA stream
DSD DSD64/128/256 (DoP/dCS) DSD64/128/256/512 (ASIO Native)
NOTE: Due to the technical specifications of MQA technology, the input bit depth of X-SABRE Pro (MQA)
is limited in 24Bit currently.
 

System Support:

Windows7/8/8.1/10 systems need to install the supplied drivers.

Mac OS X10.6.4 and above version without installing drivers.

Most Android devices can be connected via OTG cable.

The iOS devices can be used via the Apple Camera Connection Kit.

Analog Output:

XLR

SNR

> -134dB 20Hz-20kHz A-Weighting

THD+N

<0.00012% at 1kHz A-Weighting

<0.00015% at 20Hz-20kHz A-Weighting

Frequency Response

20Hz-20kHz (+0.01dB/-0.02dB)

Crosstalk

> -151dB @1kHz

XLR Output

4.5Vrms Fixed at 0 dBFS DAC MODE

0-4.5Vrms Adjustable at 0 dBFS PRE MODE

RCA

SNR:>-129dB 20Hz-20kHz A-Weighting

THD+N:

<0.00018% at 1kHz A-Weighting

<0.00030% at 20Hz-20kHz A-Weighting

Frequency Response:20Hz-20kHz (+0.01dB/-0.02dB)

Crosstalk:>-143dB @1kHz

RCA Output:

2.25Vrms Fixed at 0 dBFS DAC MODE

0-2.25Vrms Adjustable at 0 dBFS PRE MODE

 

 

Power:

Power Voltage

230V position is fit for AC220V-240V 50/60Hz

115V position is fit for AC100V-120V 50/60Hz

Power Consumption:<10W

 

Others:

 

Dimension:300times218times45mm(LtimesWtimesH, including the protruding part)

Weight:3.7KG

 

Accessory:

RM2 Remote Controltimes 1

Power Cordtimes 1

USB Cabletimes 1

 

80018002800380048005

  • Type: Desktop
  • Inputs: Optical (SPDIF)
  • Inputs: Coaxial
  • Inputs: USB Type-B
  • Outputs: RCA
  • Outputs: XLR
  • PCM Sampling Frequencies: 768 kHz
  • PCM Sampling Frequencies: 192 kHz
  • PCM Sampling Frequencies: 384 kHz
  • PCM Sampling Frequencies: 88.2 kHz
  • PCM Sampling Frequencies: 44.1 kHz
  • PCM Sampling Frequencies: 48 kHz
  • PCM Sampling Frequencies: 176.4 kHz
  • PCM Sampling Frequencies: 705.6 kHz
  • PCM Sampling Frequencies: 352.8 kHz
  • PCM Sampling Frequencies: 96 kHz
  • PCM Word Length: 32-bit
  • DSD Sampling Frequencies: 5.6448 MHz (DSD128)
  • DSD Sampling Frequencies: 22.5792 MHz (DSD512)
  • DSD Sampling Frequencies: 11.2896 MHz (DSD256)
  • DSD Sampling Frequencies: 2.8224 MHz (DSD64)
  • Model Number: X-Sabre Pro
  • D/A Converter: ESS9038PRO
  • WIFI: No
  • Bluetooth: No
  • Brand Name: MATRIX
  • Material: Aluminum



















QUESTIONS & ANSWERS

Ask a Question
  • Is this the MQA version?

    Yes, this is the MQA version. The standard version was discontinued.

Shipping Policy

The final shipping cost and estimated delivery timeframe will be available to you during checkout. Currently, we offer 3 International shipping methods which are steady and easy to track. Priority worldwide shipping,  Premium ( Partial countries) and a faster Express shipping.  The estimated times stated below are not guaranteed. An international package could experience delays like postal strikes or severe weather or Cov-19 situation.  All shipping ways, PO Box address is not acceptable. 

If you don’t receive your order within the estimated time frame provided below and suspect that it might be lost in transit, please contact HiFiGo Support ( support@hifigo.com ) and we can look into the order with the courier. Lost-in-transit requests must be submitted to HiFiGo Support within 3 months of the date of shipping or before the courier archives the tracking information.

Option 1. Express by DHL/UPS/Fedex/Aramax/SF etc ( there may be tax need to pay in this way)

!!! Express Free Shiping on US$500+ 

The estimated time of delivery is usually 3-7 Days depending on the country. Includes detailed tracking and confirmation of delivery.

 

Please note:

1.Kindly remind that we will deduct you the round freight before refund you if customer reject to pay the duty tax. (P.S. tripple freight for returning the product)

2.For some remote areas, there may be an additional charge of US$ 35. Your order shipping date may be delayed few days if the place is remote because we need find out proper carrier to send out to avoid remote fee, otherwise we will contact you for remote fee or order could be cancelled.  If you are unsure whether your location is considered a remote area, we recommend contacting us to confirm. 

3. Address characters should be within 30-40 letters.

 

Option 2. Premium ( 6-10days, All tax and Duty Paid) 

All tax and duty are prepaid to carrier by HiFiGo before shipping, so you dont need to pay any tax or duty when you get it.  

Note: Address characters should be within 30-40 letters.

Premium Available: France, Germany, United Kingdom, Italy, Spain, United States.

Tracking Example

France: https://t.17track.net/en#nums=YT2132021222003141

Germany: https://t.17track.net/en#nums=YT2133621222016083

United Kingdom: https://t.17track.net/en#nums=YT2134221222009882

Italy:https://t.17track.net/en#nums=YT2133021222011717

Spain:https://t.17track.net/en#nums=YT2129521222003430

United States:https://t.17track.net/en#nums=SUA211205BIUQ1000007

 

Option 3. Priority shipping 

If we marked it is with all tax and duty paid, all tax and duty are prepaid to carrier by HiFiGo before shipping, so you dont need to pay any tax or duty when you get it. 

Note: Address characters should be within 30-40 letters.

America (with all tax & duty paid, Free shipping on $100+ )  

United States/: 1-2 Weeks, average 10 days

Tracking Example:https://t.17track.net/en#nums=USE211130BIUQ1000001

Canada/ Mexico/ Colombia: 2-3weeks 
Tracking Example:

Europe ( with all tax & duty paid, Free shipping on $300+ )   

2. Austria, Netherlands, Hungary, Portugal, Poland, Belgium,  Czechia, Denmark, Greece, Ireland, Luxembourg,  Slovakia, Sweden, Bulgaria, Finland,  Slovenia,Latvia, Malta, Norway : 1-3 weeks, avg.2 weeks . 

Tracking Example:

Poland:https://t.17track.net/en#nums=YT2133121272038555

3. Croatia, Estonia, Bulgaria,Romania, Lithuania : 2-4 weeks,avg.3 weeks

Tracking Example:

Romania:https://t.17track.net/en#nums=YT2133421272088147

4. Russia: 4-10 weeks

Tracking Examplehttps://t.17track.net/en#nums=VR456876655YP

 

Europe (do not cover tax & duty, Free shipping on $300+ )  

 Switzerland: 1-2 weeks 

Tracking Example:https://t.17track.net/en#nums=YT2132121266034100

Ukraine/Belarus: 3-5weeks,avg. 4weeks 

Tracking Example:https://t.17track.net/en#nums=UG258953624YP

Turkey : 2-3 Weeks  

 

Asia (with all tax & duty paid , Free shipping on $100+ ) 

Japan: 5-10 days , average. 7days  
Korea,Singapore,Malaysia,Tailand,Vietnam,Phillipines: 4 -12days.  
Israel: 2-3 weeks  
Asia (do not cover tax & duty) 
India : 2-4weeks, details visit here   
Note: From South Korea customers, please leave your personal customs code and the Korean name to use when registering your personal customs code.

Australia  (with all tax & duty paid, Free shipping on $100+ )  

10-15 days

Tracking Example:https://t.17track.net/en#nums=YT2133521266151929


Registered Airmail service 

We have stopped the normal registered airmail service due to the extremely long delivery times which made us unable to guarantee the delivery of your order before a certain date. Due to these circumstances and lack of tracking information. We've decided to not offer this shipping option. We appreciate your understanding. 

Tax

If you chose Express (DHL/UPS/Fedex etc) : You are responsible for paying taxes and duties.  But we usually declare an item at a lower value , leave us a message with the desired value if you want.

If you chose Priority service marked with tax and duty paid: All tax and duty paid by Hifigo. 

Track

You can Track Your Order by clicking here.

Please note: It can take up to 24 business hours for your tracking number to become active. In some cases, It may take up to 3 business days to update.

Payment

Shopify supports only one currency that is US Dollars. On payment, it gets automatically transferred to US dollars. Due to the currency exchange rates fluctuating almost daily, the prices in other currencies on our store at HiFiGo is just for your reference. Final price might be a little bit higher or lower depending on the current dollar rate.

Order confirmation

After you place your order, you will receive an email with your order confirmation.
After your order processes, you will receive another email with tracking information and you will soon be able to track your order.

Stock

1.All orders ship from our warehouse in China within 1-3 business days unless stated otherwise. Please allow 1-3 days of processing time. Some items may require a longer ship-out and/or delivery timeframe. We will notify you immediately about the expected delivery timeframe, with the option of canceling your order for a full refund.

2.We will ship the product with the correct power voltage selection and adapter according to your country in shipping address. If your requirement is different with your country standard, please email us.

Packaging

Packaging samples for different sized items. All products that we have on our store are 100% genuine and comes with their original retail packaging from the brands. Please note that the package might get opened for checking at customs in your country to inspect the cargo. Due to this single reason, we can’t guarantee you get your shipment 100% sealed when you get it.

 

FAQs

Why hasn't my order shipped yet?

Typically, it takes about 1-3 Business Days of processing time before we ship your order. We ask that you allow us 1-3 Business Days to process your order!
You will receive an email to confirm that your order has been shipped. So please check your inbox in 1-3 Business Days.

I've been looking to buy a music player Hiby R6 ( US$799)   and I wanted to know how much it would cost shipping to My country Romania / Spain/ Germany/ Norway/ Japan /Austrialia etc ?

There are two shipping ways to your country:

1.Express shipping(DHL/UPS etc) with 3-5days arrive( $500 order free shipping), we could undervalue the shipping invoice for you in order that you could pay less tax or duty.
2. Priority shipping to EU/ US / CA/JP /AU / South Africa with all tax and duty paid. 1-3weeks. ( $ 100 order free shipping ). We suggest to chose this shipping way, it is steady, good tracking information and you dont need to pay any tax & duty. 

I've received a tracking number for my order. Why is my tracking not working?

Please allow up to 24 hours for your tracking information to update. This is usually the time it takes for your order to be logged by the shipping courier after reaching the shipping facility from our warehouse.

Although your order can "ship", sometimes the online tracking will not update until 24 hours later. Usually, expect to see updated tracking information on the next business day after you receive your confirmation email/SMS. We appreciate your patience.

How can I track my order?

  • Simply click on this link here to be redirected to the order tracking page.
  • Enter the tracking number found on your order confirmation email.
  • You will see up-to-date shipping information about the status of your order. 
We want to make sure you're satisfied with your order and our services.
If You Have Any Questions Or Concerns, Please Contact Us so that we can help you.

If the package shipped, can I reject to receive it?

No, you'd better not. If you insist to reject it, we will deduct the freight we sent plus the freight for return, which is very expensive. Therefore, we suggest you receive the package first, and then contact us for return details.
What happens if the parcel has been shipped but not delivered?

First, kindly contact your local courier using the local tracking number.
If your parcel were to be in transit for at least 3 months, it may have been lost in transit.
For orders below $50USD, you may either opt for a one-time reshipment of parcel OR a full refund of the amount paid in cash via PayPal/Credit/Debit card.
For orders above $50USD, we will only process a 50% refund of your order paid in cash via PayPal/Credit/Debit card. 

Customers are to bear the consequences and fees incurred, if the parcel was undelivered due to any of the following situation:
Wrong address or phone number provided by recipient
Recipient was uncontactable when courier company contacted
Refusal to sign for the package by recipient
Lost or damaged parcel because recipient opted for “no-signature delivery”
Refusal to pay for the local tax/processing fee by recipient
Refusal to provide supporting documents for custom clearance by recipient

Non condition Returns 

We offer a 7-Day Return Policy. You have 7 days to return an item from the date that you received it. (confirmed by Shipping Tracking record). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in it's original packaging. If it is plastic sealled when you get it , it should remain plastic sealled. Some types of goods such as CIEMs cannot be returned.

You will be responsible for paying the shipping costs for returning your item. Shipping costs we send the product to you are non-refundable( write us in advance how much it is)and Custom Duty when it come back to China is non-refundable too ( we will send you receipt after we get it ).  If 7 days have gone by since you received your item, unfortunately, we can’t offer you a refund or exchange. 

Warranty Reason Returns 

If the product doesnt work properly during warranty leadtime and confirmed to be defective , the item could be returned for repair. HiFiGo  will afford the freight to send it back to you after repair. 

Wrong Item reason Returns

Pls contact us at very first time if you get the wrong item and dont use the product , keep the package as original as it is and we will cover all the freight and tax back and send you correct one immediately. 

Refunds

We may refund you for following reasons, 

1. Returned items due to the policy of returns once we get it. 

2. Order cancellation

3. Other reasons. 

If you paid by credit card, It will arrive you within 7 working days usually. The time will depends on the bank handling time. If you pay by paypal, It will arrive you within few hours. If you didnt get the refund during above leadtime, write us to check the reason. 

Refunded amount may be slightly different with your original national currency payment due to Currency Exchange rates varying, HiFiGo is not responsible for the difference. 

There may be transaction fee deducted by your bank when order is cancelled or refunded fully or partially, HiFiGo is not repsonsible for this if your bank charge you any additional fee. 

Exchanges 

We only replace items if they are defective or damaged. 

Gifts

If the item is marked as a gift when purchased and shipped directly to you, it cannot be exchanged , refunded or warranty. 

 

Warranty

How long is the warranty period?

HiFiGo warrants to the original purchaser that the Product(s) shall be free of any defect in material or workmanship for a period of one year for labor and one year for parts from the date of the original order except the items listed below: 

Desktop DAC/AMPs IEMs and Dongles :  1 years warranty

Cables and Adapters: 3 months warranty

 (excluding carry cases, ear tips and other accessories)

Should the Product(s) supplied by HiFiGo prove defective because of improper workmanship or material as reasonably determined by us, HiFiGo agrees, at its option, to either repair or replace the Product free of charge, excluding any shipping or handling charges. 

This warranty extends only to personal use & does not extend to any product that has been used for commercial use, rental use, or use which is not intended. There are no warranties other than expressly set forth herein. 

THE WARRANTY DOES NOT APPLY TO THE FOLLOWING

  • Damage due to user negligence, accidents, dis-assembly, waterlog, misuse, abuse, alterations or vandalism.
  • Improper or inadequate maintenance.
  • Failure to perform required preventive maintenance
  • use not following the ‘User Guide’ or any additional safety, use, or warnings included in the product materials.
  • Unauthorized modification or commercial use. 
  • Damage in return transit.
  • Unsupervised use by children under 18 years of age.
  • Accidents, abuse, misuse, improper installation, problems with electrical power, acts of third parties.
  •  Products that are altered or repaired by anyone not authorized by HiFiGo
  •  usage not following instructions accompanying the Product(s)
  •  failure to perform required preventive maintenance, 
  • weather conditions, lightning, fire, water, or any acts of nature
  • Furthermore, HiFiGo is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product. 

Disclaimer of Warranties - Except as set forth herein, HiFiGo disclaims any and all warranties and representations other than those explicitly specified in this contract; any warranties, if separately provided in writing, are extended only to the Buyer whose name is shown on this invoice/contract. Warranties do not cover product damaged by external causes, including accident, abuse, misuse, improper installation, problems with electrical power, acts of third parties, Products that are altered or repaired by anyone not authorized by HiFiGo, usage not following instructions accompanying the Product(s), or failure to perform required preventive maintenance, including but not limited to backups, problems caused by use of software, parts and components not supplied by HiFiGo, weather conditions, lightning, fire, water, or any acts of nature; HiFiGo shall not be obligated to provide any warranty service or obligations unless customer has paid its invoices in full under this or any other HiFiGo invoice. HiFiGo shall have the sole discretion in determining whether the Product is covered under the warranty for labor and/or warranty for parts

Governing Law - This contract shall be governed and construed per the laws of the People's Republic of China. Buyer agrees that competent courts in the People's Republic of China shall have the exclusive jurisdiction over any legal action concerning this contract. In the event of any dispute related to this contract, the prevailing party shall be entitled to reasonable attorneys' fee and costs.

FAQs

How can I Request a Warranty replacement or repair?

You must email our customer service support@hifigo.com within the applicable warranty period with your order number and your specific inquiries. Please describe your problems that you encountered with as musch detail as you can.

Can I cancel an order? 

Once an order is placed, you have less than 24 hours to cancel it if it is not processed yet. Once the order processes and is accepted by our warehouse, you may still request cancellation, however please know that cancellation at that stage is not guaranteed. 

Can I return the products that I don’t like and get a refund?

You may request to return an item in the condition it was received if you change your mind. Some items may be returned for either money back or exchange subject to the following conditions. Our policy is within 7days after receiving according to the tracking record. If 7 days after receiving have gone , unfortunately we can’t offer you a refund or exchange.
  • Any item returned must be complete with all accessories, hardware, manuals or instructions, and in the same "new" condition as when it was when shipped to you. Please send us the photos or videos of it. 
  • Any item returned incomplete or with physical damage such as scratches etc., excessive signs of use or abuse will not be accepted for return.
  • Any item returned will be evaluated upon receipt. Of course, we cannot give refunds on defective merchandise resulting from mishandling, misuse, tampering or improper use.

Can I exchange a product that I ordered? 

We offer exchange service if the items in following conditions. (*Except Non-refundable & Non-exchangeable items)
  • Products must in “Good Condition” with no damaged in any way.
  • To exchange a product, the product must be available to purchase on Hifigo.com and its price must be higher or equal to the original order amount.
  • The customer will have to pay the difference in price if s/he selects a product of a higher price.
  • If you have purchased any items with any discount offered by a joint promotion or other promotional activities but the discount offer has expired at the time of the exchange, the discount shall not be taken into account. Discounts offered by companies other than HiFiGo shall be dealt with per the terms and conditions of the relevant companies.

What’s the process of cancelling, returning or requesting a refund ?

Please email our customer service support@hifigo.com with your order number and the reason for the return. Please pack the product carefully.
You must return an item in the same condition as it was received. You must also include, in the same condition as it was received:
  • All packaging such as boxes, bags, and tags
  • Accessories such as cords and remotes
  • Certificates, manuals, and warranty cards
  • "Free gifts" or bonus items
  • All items included in a bundle

What are the items that can be returned?

We accept the following items for return only if they are returned in the same condition in which they were received, and the items should include all items that were in the original package.

  • Cables
  • DACs
  • Amplifiers
  • UIEMs

We do not accept the return of CIEM products. Defective products covered under warranty could be returned for servicing, but NOT for refund. If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn't packaged correctly, we might provide a partial refund to account for the loss in the item's value.

When do I need to return the items? When is the deadline?

Items can be returned within 7 days of receipt of delivery according to the online shipping tracking record.

Where do I ship the items so that I can get a refund?

If you want to ship back to us, please contact us at support@hifigo.com.

When will I receive my refund?

In most cases, we will issue your refund within six business days after receiving and checking the returned item. 

How much will I receive for a refund?

You’ll be refunded the amount you paid minus 30% of the MSRP which shall be deducted as a restocking fee. For example, if the MSRP is $100, we will refund you $70. If the item is returned without its complete original packaging (original box, foam padding etc.), additional 10% packing fee will apply.

Who can I contact, if I have questions about refunds or warranties?

If you have any questions, Please contact us at support@hifigo.com.