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Worldwide Priority shipping. USA: 10-16 days, Europe: 14-21 days, Japan: 8-12 days.
Worldwide Priority shipping. USA: 10-16 days, Europe: 14-21 days, Japan: 8-12 days.
Description
Reviews
Q&A
Shipping
Warranty

Introduction:


Visual Design:
Our brand-new element series has a simplified visual design removing unnecessary elements. It features simple visual lines with a precision CNC anodizing aluminum case.

Start From The Core:
We spent more than a year incorporating a quad-core ARM processor (Freescale i.MX6) into Matrix products. Then we developed a high-quality audio system based on Linux. The element series is our first product that transforms into a full-featured audio source with built-in music playback for streaming media over your network or files from a local disk.

MA player:
The element series runs a powerful audio playback system that supports all the popular formats. Simply connect a USB drive or configure a NAS storage device to browse your music library and enjoy up to 768kHz PCM and 22.4MHz DSD.

MA Remote app:
We have developed an Android app for the element series so users can browse and play their music from any smart device connected to the same local area network (LAN). We will continue to improve our app with updates and also develop a similar app for iOS users in the near future.

AirPlay & DLNA:
Listening to network streamed media has become a normal part of life today. The element series also enables you to play music from your smartphone or other mobile devices via AirPlay & DLNA for convenient wireless streaming.

MQA Decoding and Rendering:
MQA is a high-resolution audio coding technique that enables high sampling rates from smaller file sizes. The element series features full MQA integration for high resolution unfolding of all MQA encoded streaming media. This improves both the quality and enjoyment of available music both now and in the future.

ES9028PRO/Femtosecond Clock:
In the brand-new element P, we still accept the industry leading ESS Company's solution, high performance ES9028PRO D/A chip and ultra-low phase noise femtosecond clock CCHD-950 from Crystek as a basic guarantee for high-quality sound, we adopt MUSES72320, a resistor divider's control mode for volume control of analog section , which retained the original sound quality to the maximum extent.

Brand New USB Interface:
With the rapid development and release of high-quality music formats, the processing requirements are also higher than ever before. The element P is equipped with the brand-new XU216 XMOS processor which can easily handle decoding and unfolding of the highest bit rate MQA format.

ICEpower Digital Amplifier Module:
We choose the ICEpower 250ASX2 class D amplifier module from Denmark as the core power amplifier in the element P. The rated power output is 230 Watts per channel at 4 Ohms, which can easily drive any speakers from small bookshelf models to small or medium sized floor-standing models.

Linear Pre-amplifier Power Supply:
We used a linear power supply on the front-end instead of the ICEpower module’s provided front-end output circuit. This prevents superimposed noise from the module’s power supply from entering the pre-amp section. The linear power supply consists of a customized Noratel toroidal transformer along with Nichicon audio grade capacitors and incorporates a multi-channel linear LDO supplying power to the digital and analog circuitry in the front-end of the element P.

Double-shell Structure:
Different materials have their own resonant frequency. The element P is designed as double-shell structure. The inner shell uses stamp galvanized steel with multi-strip reinforcing ribs to ensure excellent strength and the external shell is made of 4mm aluminum. The combination of the two metals eliminates the fixed resonant frequency of each material and greatly reduces the negative impact that case resonance can have on the sound quality.

Speciflcations:

Digital Input

COAXIAL & OPTICAL
PCM 16-24Bit /44.1kHz, 48kHz, 88.2kHz, 96kHz, 176.4kHz, 192kHz
DSD 2.8MHz (DoP)
IIS LVDS
PCM 16-32Bit /44.1kHz, 48kHz, 88.2kHz, 96kHz, 176.4kHz, 192kHz, 352.8kHz, 384kHz, 705.6kHz, 768kHz
DSD 2.8MHz, 5.6MHz, 11.2MHz (DoP)
DSD 2.8MHz, 5.6 MHz, 11.2 MHz, 22.4MHz, 45MHz (Native)
USB Audio
PCM 16-24Bit /44.1kHz, 48kHz, 88.2kHz, 96kHz, 176.4kHz, 192kHz, 352.8kHz, 384kHz, 705.6kHz, 768kHz
DSD 2.8MHz, 5.6MHz, 11.2MHz (DoP)
DSD 2.8MHz, 5.6MHz, 11.2MHz, 22.4MHz (Native)
Speaker Output
SNR: >-121dB
THD+N: <0.008%@1W (8Ω, 1k)
Frequency Response: 20Hz-20kHz ±0.25 -3dB@85kHz
Output Impedance: <25mΩ

Network:

LAN    10BASE-T/100BASE-TX
WLAN    2.4GHz/5GHz, IEEE 802.11 a/b/g/n/ac standard

MA player:

Format Supported:
MP3 , WMA , WAV , AIF, AIFC, AIFF, AAC, FLAC, OGG, APE, ALAC, M4A, DSF, DFF
PCM Sampling Rate:
PCM 16/24/32Bit 44.1kHz, 48kHz, 88.2kHz, 96kHz, 176.4kHz, 192kHz, 352.8kHz, 384kHz, 705.6kHz, 768kHz
DSD Sampling Rate:
DSD 2.8MHz, 5.6MHz, 11.2MHz, 22.4MHz

USB Storage Device:
element p can use the devices which conform to the USB mass storage standard and supports FAT, FAT32, exFAT, and NTFS file formats, but is not guaranteed to be compatible with all storage devices or memory cards.
Output Power: 230W@4Ω, 110W@8Ω (1%THD+N)
Gain: +40dB

Power:

Power Voltage:
230V position is fit for AC220V-240V 50/60Hz
115V position is fit for AC100V-120V 50/60Hz

Stand-by Power Consumption
< 1W
Sleep Power Consumption
< 4W
No Play Consumption
< 22W

Others:

Dimension:340×281×60mm
(L×W×H, including the protruding part)
Weight:4.7Kg

Accessory:
RM3 remote control
Power cable
USB cable
WiFi antenna x2

QUESTIONS & ANSWERS

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Please Track Your Order with Tracking Number

https://www.17track.net/en

 Shipping Policy

  1. All items will be shipped out from China within 1~ 3 days after payment except prominent note on the page. If we cannot, we will let you know new shipping date at once after the payment and cancellation is available if you cannot accept that. 
  2. We could ship to all over the world through Pro service or regular Registered Air Mail with a tracking number. 
  3. Express ( DHL/UPS/EMS/Aramex etc.)  as a faster shipment option is available. 
  4. Taxes may apply by some country law. Hifigo will be not responsible for the import tax. But we declare item at a lower cost usually, leave us a message with value if you want. 

Lead-Time of Express 

We will try our best always to chose the best way to ship out if you chose Express. Leadtime of Express is around 3-7days recently deponds on countries. 

Pls note:

There will be additional charges around US$ 35 for remote area. If you are not sure about whether your area is remote, write us for promopt reply. 

Lead-Time of Pro service 

We are sure the Pro service is always reliable and you don't need to worry package lost . The current leadtime for your reference is  normal leadtime plus 7-14  days. 

North America

United States/ Canada: 8 - 15 days ( Average 10days )  + 5 days
Elsewhere of North America: 15 - 25 days  ( stop  )  

Asia

Tailand:5 - 8 days + 10 days
Japan:3 - 6 days + 7 days
Malaysia:5 - 8 days + 10 days
Korea: 8 - 12 days + 10days
Singapore: 8-15days + 10days
Elsewhere of Asia: 10- 20 days ( stop  )  

Europe

Germany/UK/France/Switherland/Austria/Finland: 8 - 12 days + 7days
Belgium, Croatia, Czech Republic, Denmark, Estonia, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Russia major cities: 8 - 15 days + 7 days
                     
Elsewhere of Europe: 15 - 30 days ( stop  )  

Oceania

Australia:5 - 10 days  + 10 days  
Elsewhere of Oceania: 10 - 20 days + 10 days 

Africa

14-35 days ( stop  )  

South America

Peru major cities:14-16 days   ( stop  )  
Elsewhere of South America 15-25 days  ( stop  )  

Free shipping by Registered Airmail service 

We have to stop the normal registered airmail service at many countries because the leadtime is not steady and it may be more than 5weeks , our audiophiles cannot wait so long time. 

Tracking FAQ

Q: When will you ship out the cargoes after payment? 

A: Within 1 - 3 days except prominent note on the page for pre-sale items. If we cannot ship out in 1~ 3 days, we will let you know new shipping date at once and cancellation is available if you cannot accept that. 

Q: I got a shipping confirmation and tracking number. Why don’t I have tracking information listed immediately?

A: Since shipping process involves multiple steps of coordination between internal and external parties, it doesn’t happen instantly. Usually tracking information will be listed on the next day of shipping confirm notification email/SMS.  

Q: Why tracking information is not updated for a long time? 

A: Usually it is on the way to your local country, pls be patient. If it is not updated a few days after arriving in your country, pls try to contact us or the carrier for additional information. 

Any other questions, feel free to contact us  support@hifigo.com 

 

Warranty

Hifigo offers 1 year warranty for Consumer Electronic products and so on. Should your product prove to be defective for non-artificial reasons within 1 year from the date of arrival, you can send the defective items back or unit for free repair. Hifigo will be in charge of the maintenance handling fees and replacement charges for defective components found to be defective due to manufacturer’s defect. (this free repair rule does not apply to motherboard & screen).

This warranty extends only to personal use & does not extend to any product that has been used for commercial use, rental use, or use which is not intended. There are no warranties other than expressly set forth herein. 

THE WARRANTY DOES NOT APPLY TO THE FOLLOWING

  • Damage due to accident, dis-assemble, waterlogmisuse, abuse, alterations or vandalism.
  • Improper or inadequate maintenance.
  • Unauthorized modification or commercial use. 
  • Damage in return transit.
  • Unsupervised use by children under 18 years of age.

For the warranty details regarding other goods, please refer to the manufacturer’s original enclosed instruction manual.

Hifigo is not responsible in any way for damages, losses or inconveniences caused by equipment failure or by user negligence, abuse, or use not in accordance with the ‘User Guide’ or any additional safety, use, or warnings included in the product materials. Furthermore, Hifigo is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product.

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Please email our customer service support@hifigo.com with your order number and your specific inquiries. Please describe your problems that you encountered with as details as you can.

Returns or Exchange

Can I cancel an order? 

For both Non - customized order and customized order, it is not accept for cancellanation after 24 hours you have placed an order. Hope you could understand that we will start process for your order once we receive your order in 24 hours.  

Can I return the product that I don’t like and get refund?

Some items may be returned for either money back or exchange subject to the following conditions. Our policy is within 7days after receiving according to the tracking record. If 7 days after receiving have gone , unfortunately we can’t offer you a refund or exchange.

  • Any item returned  must be complete with all accessories, hardware, manuals or instructions, and in the same "new" condition as when it was when shipped to you. Please send us the photos or videos of it. 
  • Any item returned incomplete or with physical damage such as scratches etc., excessive signs of use or abuse will not be accepted for return.
  • Any item returned will be evaluated upon receipt. Of course, we cannot give refunds on defective merchandise resulting from mishandling, misuse, tampering or improper use.

Can I exchange product I ordered? 

We offer exchange service if the items in following conditions. (*Except Non-refundable & Non-exchangeable items)
  • Products must in “Good Condition” with no damaged in any way.
  • To exchange a product, the product must be available to purchase on Hifigo.com and its price must be higher or equal to the original order amount.
  • The customer will have to pay the difference in price if s/he selects a product of a higher price.
  • If you have purchased any items with any discount offered by a joint promotion or other promotional activities but the discount offer has expired at the time of the exchange, the discount shall not be taken into account. Discounts offered by companies other than Hifigo shall be dealt with in accordance with the terms and conditions of the relevant companies.

What’s the normal process of cancel, return or refund ?

Please email our customer service hifigo@gmail.com with your order number and your specific inquiries. Please keep the product as original as possible and send us the photos or videos of it.

Which kind of product can be returned and refunded?

All cable/DAC/AMP/UIEM products are returnable if the product is in the same condition as when purchased. CIEM products cannot be returned. Defective products covered under warranty could be returned for servicing, but NOT for refund.

When do items need to be returned by?

No later than 7 days after receiving the product (according to tracking record)

Where do items need to be returned to?

For international shipping, to make your ship back easily, pls contact us and choose your convenience place to ship back to us. If you want to ship back to us, please contact us for our shipping address.

When can i get refund for my product?

We will refund you once we receive your order and after product checking, we will refund you within 3 working days.

How much can I get for refund?

We will charge you 30% of the MSRP for restocking fee and then refund you the rest of the money. For example, if the MSRP is $100, we will refund you $70. If the item is returned without its complete original packaging (original box, foam padding etc.), additional 10% packing fee will apply. 

Who will be responsible for the shipping back fee?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  To provide you with the best shopping experience, we will try our best to choose the best shipping method to you. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.