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SMSL M400 DAC+ SP400 HPA+ XLR Cable Stack

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$1,489.98
SKU HG0022021CNM400stack
Description
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Q&A
Shipping
Warranty

Package Contents: 

  • 1×SMSL M400 MQA DAC ( more details here  )
  • 1×SMSL SP400 Amp ( more details here )
  • 1× Gustard 1m XLR Cable ( more details here  )  or 1×SKW OCC XLR Cable  (  more details here  )   

SMSL M400 MQA DAC AK4499 DSD Decoder DSD512 32bit 768kHz Pre-Amplifier

 

Features of SMSL M400:

>Full MQA Decoding.

>Industry Leading High-Performance AK4499 DAC Chip.

>THD+N: 0.000058%(-124dB).

>Dynamic Range: 131dB.

>Signal to Noise Ratio: 131dB.

>Second Generation 16-core XMOS XU216 USB Receiver.

>PCM Decoding up to 32-Bit/768kHz, DSD up to DSD512 natively.

>Dual Independent ACCUSILICON crystal oscillators.

>ALTERA’s High-Speed Clock to process clock and Jitter free conversion.

>Powerful OPAMP’s, featuring OPA1611 and OPA1612.

>Ultra Low Noise Floor.

>Multiple Input Supported featuring USB, Optical, Co-axial, IIS, and Bluetooth.

>Latest Bluetooth V5.0 Support with Ultra Hi-Res codecs including UAT, LDAC, AptX HD, and more.

>LCD Color Display.

>Fully Operational Remote Control.

>Dual Output Ports including Fully Balanced XLR Output, and Unbalanced RCA Output.

>Power Consumption: 5W.

SMSL released their latest flagship-level Desktop DAC, the SMSL M400. It features industry-leading flagship DAC chip AK4499 paired with high-quality chips to provide the users an unmatched crisp sound decoding output.

Industry Leading Chipset:-

SMSL M400 features an industry-leading flagship AKM DAC, AK4499 paired with second-generation 16-core XMOS XU216 USB receiver chip and dual independent crystal oscillators. The chipset provides a distortion-free and high-quality sound output rich with details. The M400 is able to decode PCM up to 32-Bit/768kHz, and DSD up to DSD512 natively. Apart from a powerful DAC and USB chip, it also features powerful OPA amp’s, OPA1611 and OPA1612.

Unmatched Sound Decoding Quality:-

SMSL M400 has an ultra-low distortion rating of 0.000058%(-124dB), high dynamic range and signal to noise ratio of 131dB. The DAC provides an unmatched sound decoding quality. The output has a very clean background completely noise and distortion-free.

Multiple Input/Output Ports:-

SMSL M400 features multiple input ports. The device features USB, Optical, Coaxial, IIS, and Bluetooth Input modes. The Bluetooth Input supports all the latest Hi-res codecs featuring UAT, LDAC, AptX HD, and More. UAT is the latest high-quality codec developed by HiBy, it features files with 24-Bit/192kHz bitrate and offers the best sound quality streaming over wireless connectivity. The device features two output options, one fully balanced XLR output, and one RCA unbalanced output.

PreAMP Mode with Variable Volume Support:-

SMSL M400 features Preamp mode, you can use the M400 to provide a clean decoded audio signal further to an amplifier in your chain. The PreAMP mode features two modes, fixed volume, and variable volume.

Digital Audio Filters:-

SMSL features six different PCM decoding filters including Slow Roll-off, Sharp Roll-off, Short Sharp Roll-off, and more. The device also features two DSD filters, narrow and wide. Users can choose between these filters with ease using the remote control included in the package.

LCD Display and Fully Operational Remote Control:-

SMSL M400 features an LCD color display on the front that shows basic information like active input type, active bit-rate, and output volume levels. The device is fully operational using the remote control included in the package.

 

SMSL SP400 THX Headphone Amplifier

 

Features:-

>THX AAA-888 Amplification Circuit.

>High-Performance Audio Circuit.

>Balanced Stereo Headphone Output.

>Balanced Pre-Amp Out.

>High-Precision and Low-Noise 256 Level Relay Volume Control.

>3-Level Gain Switch(Low, Medium, High).

>High-Efficiency Ultra-Low-Noise Power Supply.

>Premium Japanese Headphone Sockets.

>1.9” LCD Display.

Technical Specifications:-

>Output Power(Balanced): 12Wx2 @ 16Ω, 6Wx2  @ 32Ω, 880mWx2 @ 300Ω, 440mWx2 @ 600Ω.

>Output Power(Unbalanced): 6Wx2 @ 16Ω, 3Wx2 @ 32Ω, 440mWx2 @ 300Ω, 220mWx2 @ 600Ω.

>Signal to Noise Ratio: 133dB, A-weighted.

>Output Noise: 1.9uV, A-weighted.

>THD+N: -123dB, 0.00007%(1kHz, 32Ω).

>THD+N: -117dB, 0.00013%(20Hz-20kHz, 32Ω, -3dB).

>THD: <-125dB, 0.00006%.

>Input Impedance: 47kΩ.

>Output Impedance: Near 0Ω.

>Frequency Response Range: 0.1Hz-500kHz(-3dB).

>Power Supply Voltage: AC100-240V, 50-60Hz.

>Power Consumption(EN60065): <40W.

>Power Consumption in Standby Mode: <0.1W.

>Dimensions: 225x210x43(mm).

>Packing Size: 354x276x80(mm).

>Weight: 1330gms.

SMSL SP400 is the latest desktop amplifier from SMSL housing a powerful THX AAA-888 amplification circuit to deliver the best sound experience to its users.

THX AAA-888 Amplification Circuit:-

Equipped with a powerful THX AAA-888 amplification circuit, the SP400 produces a super clean sound output with ultra-low distortion. The THX AAA-888 is a linear double amplifier circuit with patented feed-forward error correction technology. It effectively reduces the distortion caused by traditional amplifier circuits and produces a lively distortion-free sound output.

Quality Comes With High-Quality Components:-

In the pursuit to present the world with a brilliant performing amplifier system, SMSL has equipped the SP400 with many premium components. The audio motherboard inside the SP400 uses many 0.1% high-precision low-temperature drift resistor. The PCB uses a 6-layered gold circuit board. Two customized THX power modules provide a stable and reliable power output guarantee.

Precise Volume Adjustment:-

Equipped with multiple premium volume relays inside the audio circuit, the SMSL SP400 offers a very precise 256-level volume adjustment. It allows the users to precisely adjust the output level even with a sensitive pair of headphones and earphones.

Elegant & Powerful:-

Made with sandblasted aluminum chassis using the high-precision CNC machining process, the SP400 has a classy elegant look. It holds supreme power capabilities to power up your most demanding cans with ease. With power as high as 12Wx2 at 16Ω of load(Balanced connection), it can power your most demanding of the cans with ease.

Audiophile-Grade Power Supply:-

Equipped with two units of customized 24W high-efficiency low-noise power supply units, it guarantees an efficient supply to power to all of the audio components resulting in a super clean output. A bad power supply can introduce electrical noise in the output, but that's not the case with the SMSL SP400. You get the best sound experience with the SMSL SP400 in your audio chain.

 

 

 

 

QUESTIONS & ANSWERS

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Shipping Policy

The final shipping cost and estimated delivery timeframe will be available to you during checkout. Currently, we offer 3 International shipping methods which are steady and easy to track. Priority worldwide shipping,  Premium ( Partial countries) and a faster Express shipping.  The estimated times stated below are not guaranteed. An international package could experience delays like postal strikes or severe weather or Cov-19 situation.  All shipping ways, PO Box address is not acceptable. 

If you don’t receive your order within the estimated time frame provided below and suspect that it might be lost in transit, please contact HiFiGo Support ( support@hifigo.com ) and we can look into the order with the courier. Lost-in-transit requests must be submitted to HiFiGo Support within 3 months of the date of shipping or before the courier archives the tracking information.

Option 1. Express by DHL/UPS/Fedex/Aramax/SF etc ( there may be tax need to pay in this way)

!!! Express Free Shiping on US$500+ 

The estimated time of delivery is usually 3-7 Days depending on the country. Includes detailed tracking and confirmation of delivery.

 

Please note:

1.Kindly remind that we will deduct you the round freight before refund you if customer reject to pay the duty tax. (P.S. tripple freight for returning the product)

2.For some remote areas, there may be an additional charge of US$ 35. Your order shipping date may be delayed few days if the place is remote because we need find out proper carrier to send out to avoid remote fee, otherwise we will contact you for remote fee or order could be cancelled.  If you are unsure whether your location is considered a remote area, we recommend contacting us to confirm. 

3. Address characters should be within 30-40 letters.

 

Option 2. Premium ( 6-10days, All tax and Duty Paid) 

All tax and duty are prepaid to carrier by HiFiGo before shipping, so you dont need to pay any tax or duty when you get it.  

Note: Address characters should be within 30-40 letters.

Premium Available: France, Germany, United Kingdom, Italy, Spain, United States,Australia,Canada.

Tracking Example

France: https://t.17track.net/en#nums=YT2417621292033993

Germany: https://t.17track.net/en#nums=YT2420021292008342

United Kingdom: https://t.17track.net/en#nums=YT2419421292006580

Italy: https://t.17track.net/en#nums=YT2417221292006878

Spain: https://t.17track.net/en#nums=YT2417621292008777

United States: https://t.17track.net/en#nums=YT2421121292006268

Australia: https://t.17track.net/en#nums=YT2420621292013772

Canada: https://t.17track.net/en#nums=YT2418821272098837

Option 3. Priority shipping 

If we marked it is with all tax and duty paid, all tax and duty are prepaid to carrier by HiFiGo before shipping, so you dont need to pay any tax or duty when you get it. 

Note: Address characters should be within 30-40 letters.

America (with all tax & duty paid, Free shipping on $99.99+ )  

United States/: 1-2 Weeks, average 10 days

Tracking Example:https://t.17track.net/en#nums=YT2420121272041193

Canada/ Mexico/ Colombia: 2-3weeks 
Tracking Example:
Canada:https://t.17track.net/en#nums=YT2418321272167212
Mexico(Free shipping on $99.99+)  :
https://t.17track.net/en#nums=YT2419921272062154

Europe ( with all tax & duty paid, Free shipping on $50+ )   

1. France, Germany, United Kingdom, Italy, Spain : 1-2 weeks , avg. 10days.

Tracking Example: 

France: https://t.17track.net/en#nums=YT2420421272053103

Germany: https://t.17track.net/en#nums=YT2420221272037253

United Kingdom: https://t.17track.net/en#nums=YT2420621272088366

Italy: https://t.17track.net/en#nums=YT2419421266008376

Spain: https://t.17track.net/en#nums=YT2418721272041075

If you are from Balears Province, Ceut and Melilla in Spain, you can only take express shipping,order over $500 is free for shipping. You may need to tax and duty by express shipping. If you have a special requirement about declaring the value, please contact us.

2. Austria, Netherlands, Hungary, Portugal, Poland, Belgium,  Czechia, Denmark, Greece, Ireland, Luxembourg,  Slovakia, Sweden, Bulgaria, Finland,  Slovenia,Latvia : 1-3 weeks, avg.2 weeks . 

Tracking Example:

Poland: https://t.17track.net/en#nums=YT2420121266026390

3. Croatia, Estonia, Bulgaria,Romania, Lithuania : 2-4 weeks,avg.3 weeks

Tracking Example:

Romania: https://t.17track.net/en#nums=YT2420421272211424

4. Russia: 4-10 weeks (Free shipping on $300+,a single package exceeding 2kg cannot be shipped)

Tracking Example:https://t.17track.net/en#nums=VR595402513YP

 

Europe (do not cover tax & duty, Free shipping on $300+ )  

 Switzerland: 1-2 weeks 

Tracking Example:https://t.17track.net/en#nums=YT2419221272139434

Ukraine/Belarus: 3-5weeks,avg. 4weeks (No shipping at present)

Tracking Example:https://t.17track.net/en#nums=VR507181779YP

Turkey : 2-3 Weeks  
Tracking Example:https://t.17track.net/en#nums=YT2420621266007508

 

Asia (with all tax & duty paid , Free shipping on $50+ ) 

Japan: 5-10 days , average. 7days  
Tracking Example:https://t.17track.net/en#nums=UJ573142768YP
Korea,Singapore,Malaysia,Tailand,Vietnam,Phillipines: 4 -12days.  
Tracking Example:https://t.17track.net/en#nums=YT2418721266007389
Asia (do not cover tax & duty) 
India : 2-3weeks, details visit here   
Note: From South Korea customers, please leave your personal customs code and the Korean name to use when registering your personal customs code.

Australia  (with all tax & duty paid, Free shipping on $50+ )  

10-15 days

Tracking Example:https://t.17track.net/en#nums=YT2420121292004458

South Africa  (with all tax & duty paid, Free shipping on $300+ ) 

1-2 weeks,avg.10days

Tracking Example:https://t.17track.net/en#nums=YT2324121272246927

Option 4 : Standard -Yanwen Express
South Korea-  (do not cover tax & duty, Free shipping on $50+ )  

2 weeks 

Tracking Example : https://t.17track.net/en#nums=UJ485001022YP

India-(do not cover tax & duty, Free shipping on $99.99+ )  

2-3 weeks

Tracking Example : https://t.17track.net/en#nums=UJ555472048YP


Registered Airmail service 

We have stopped the normal registered airmail service due to the extremely long delivery times which made us unable to guarantee the delivery of your order before a certain date. Due to these circumstances and lack of tracking information. We've decided to not offer this shipping option. We appreciate your understanding. 

Tax

If you chose Express (DHL/UPS/Fedex etc) : You are responsible for paying taxes and duties.  But we usually declare an item at a lower value , leave us a message with the desired value if you want.

If you chose Priority service marked with tax and duty paid: All tax and duty paid by Hifigo. 

Track

You can Track Your Order by clicking here.

Please note: It can take up to 24 business hours for your tracking number to become active. In some cases, It may take up to 3 business days to update.

Payment

Shopify supports only one currency that is US Dollars. On payment, it gets automatically transferred to US dollars. Due to the currency exchange rates fluctuating almost daily, the prices in other currencies on our store at HiFiGo is just for your reference. Final price might be a little bit higher or lower depending on the current dollar rate.

Order confirmation

After you place your order, you will receive an email with your order confirmation.
After your order processes, you will receive another email with tracking information and you will soon be able to track your order.

Stock

1.All orders ship from our warehouse in China within 1-3 business days unless stated otherwise. Please allow 1-3 days of processing time. Some items may require a longer ship-out and/or delivery timeframe. We will notify you immediately about the expected delivery timeframe, with the option of canceling your order for a full refund.

2.We will ship the product with the correct power voltage selection and adapter according to your country in shipping address. If your requirement is different with your country standard, please email us.

Packaging

Packaging samples for different sized items. All products that we have on our store are 100% genuine and comes with their original retail packaging from the brands. Please note that the package might get opened for checking at customs in your country to inspect the cargo. Due to this single reason, we can’t guarantee you get your shipment 100% sealed when you get it.

 

FAQs

Why hasn't my order shipped yet?

Typically, it takes about 1-3 Business Days of processing time before we ship your order. We ask that you allow us 1-3 Business Days to process your order!
You will receive an email to confirm that your order has been shipped. So please check your inbox in 1-3 Business Days.

I've been looking to buy a music player Hiby R6 ( US$799)   and I wanted to know how much it would cost shipping to My country Romania / Spain/ Germany/ Norway/ Japan /Austrialia etc ?

There are two shipping ways to your country:

1.Express shipping(DHL/UPS etc) with 3-5days arrive( $500 order free shipping), we could undervalue the shipping invoice for you in order that you could pay less tax or duty.
2. Priority shipping to EU/ US / CA/JP /AU / with all tax and duty paid. 1-3weeks. ( $ 50 order free shipping ). We suggest to chose this shipping way, it is steady, good tracking information and you dont need to pay any tax & duty. 

I've received a tracking number for my order. Why is my tracking not working?

Please allow up to 24 hours for your tracking information to update. This is usually the time it takes for your order to be logged by the shipping courier after reaching the shipping facility from our warehouse.

Although your order can "ship", sometimes the online tracking will not update until 24 hours later. Usually, expect to see updated tracking information on the next business day after you receive your confirmation email/SMS. We appreciate your patience.

How can I track my order?

  • Simply click on this link here to be redirected to the order tracking page.
  • Enter the tracking number found on your order confirmation email.
  • You will see up-to-date shipping information about the status of your order. 
We want to make sure you're satisfied with your order and our services.
If You Have Any Questions Or Concerns, Please Contact Us so that we can help you.

If the package shipped, can I reject to receive it?

No, you'd better not. If you insist to reject it, we will deduct the freight we sent plus the freight for return, which is very expensive. Therefore, we suggest you receive the package first, and then contact us for return details.
What happens if the parcel has been shipped but not delivered?

First, kindly contact your local courier using the local tracking number.
If your parcel were to be in transit for at least 3 months, it may have been lost in transit.
For orders below $50USD, you may either opt for a one-time reshipment of parcel OR a full refund of the amount paid in cash via PayPal/Credit/Debit card.
For orders above $50USD, we will only process a 50% refund of your order paid in cash via PayPal/Credit/Debit card. 

Customers are to bear the consequences and fees incurred, if the parcel was undelivered due to any of the following situation:
Wrong address or phone number provided by recipient
Recipient was uncontactable when courier company contacted
Refusal to sign for the package by recipient
Lost or damaged parcel because recipient opted for “no-signature delivery”
Refusal to pay for the local tax/processing fee by recipient
Refusal to provide supporting documents for custom clearance by recipient

7-Day DOA Product Guarantee

You will enjoy this guarantee if you receive a damaged, wrong or unusable item. Please contact us within 7 days of receiving the package for a return authorization.

Once the product has been returned to our designated address, we can ship you a new item for free (we will refund the shipping cost of your return), or you can opt for a full refund.

30-Days Return Policy

If you are not satisfied with your purchase and the product is still in brand-new condition, we can arrange a partial refund which will include the item price minus the shippping costs and taxes duties (Round trip shipping costs and duties). 

If it is plastic sealed when you get it, it should remain plastic sealed. Some types of goods such as CIEMs and custom cables cannot be returned.

Please contact us within 30 days of receiving your order for a return authorization. (confirmed by shipping tracking history)

Notes:

Once the product has been opened, it is generally recommended that you resell it directly locally if it is not returned due to quality issues, or simply because you do not want the product you received. But if you have to return it, we will charge a 30% fee for resealing the product.

Items such as earplugs/holsters/cables are not covered by this guarantee due to hygiene reasons.

Refunds

We may refund you for the following reasons, 

  1. Returned items due to the policy of returns once we get them. 
  2. Order cancellation
  3. Other reasons. 

If you paid by credit card, It will arrive to you within 7 working days usually. The time will depend on the bank handling time. If you pay by PayPal, It will arrive to you within a few hours. If you didn't get the refund during the above lead times, write us to check the reason. 

The refunded amount may be slightly different from your original national currency payment due to Currency Exchange rates varying, HiFiGo is not responsible for the difference. 

There may be a transaction fee deducted by your bank when the order is canceled or refunded fully or partially, HiFiGo is not responsible for this if your bank charges you any additional fee. 

Exchanges 

We only replace items if they are defective or damaged. 

Gifts

If the item is marked as a gift when purchased and shipped directly to you, it cannot be exchanged, refunded, or warranty. 

Warranty

How long is the warranty period?

HiFiGo warrants to the original purchaser that the Product(s) shall be free of any defect in material or workmanship for a period of one year for labor and one year for parts from the date of the original order except the items listed below: 

Desktop DAC/AMPs IEMs and Dongles:  1 years warranty

Cables and Adapters: 3 months warranty

 (excluding carrying cases, ear tips, and other accessories)

Should the Product(s) supplied by HiFiGo prove defective because of improper workmanship or material as reasonably determined by us, HiFiGo agrees, at its option, to either repair or replace the Product free of charge, excluding any shipping or handling charges. 

This warranty extends only to personal use & does not extend to any product that has been used for commercial use, rental use, or use that is not intended. There are no warranties other than expressly set forth herein. 

THE WARRANTY DOES NOT APPLY TO THE FOLLOWING

  • Damage due to user negligence, accidents, disassembly, waterlog, misuse, abuse, alterations or vandalism.
  • Improper or inadequate maintenance.
  • Failure to perform required preventive maintenance
  • use not following the ‘User Guide’ or any additional safety, use, or warnings included in the product materials.
  • Unauthorized modification or commercial use. 
  • Damage in return transit.
  • Unsupervised use by children under 18 years of age.
  • Accidents, abuse, misuse, improper installation, problems with electrical power, acts of third parties.
  • Products that are altered or repaired by anyone not authorized by HiFiGo
  • usage not following instructions accompanying the Product(s)
  • failure to perform required preventive maintenance, 
  • weather conditions, lightning, fire, water, or any acts of nature
  • Furthermore, HiFiGo is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product. 

Disclaimer of Warranties - Except as set forth herein, HiFiGo disclaims any and all warranties and representations other than those explicitly specified in this contract; any warranties, if separately provided in writing, are extended only to the Buyer whose name is shown on this invoice/contract. Warranties do not cover product damaged by external causes, including accident, abuse, misuse, improper installation, problems with electrical power, acts of third parties, Products that are altered or repaired by anyone not authorized by HiFiGo, usage not following instructions accompanying the Product(s), or failure to perform required preventive maintenance, including but not limited to backups, problems caused by use of software, parts and components not supplied by HiFiGo, weather conditions, lightning, fire, water, or any acts of nature; HiFiGo shall not be obligated to provide any warranty service or obligations unless the customer has paid its invoices in full under this or any other HiFiGo invoice. HiFiGo shall have the sole discretion in determining whether the Product is covered under the warranty for labor and/or warranty for parts

Governing Law - This contract shall be governed and construed per the laws of the People's Republic of China. Buyer agrees that competent courts in the People's Republic of China shall have exclusive jurisdiction over any legal action concerning this contract. In the event of any dispute related to this contract, the prevailing party shall be entitled to reasonable attorney's fee and costs.

FAQs

How can I Request a Warranty replacement or repair?

You must email our customer service support@hifigo.com within the applicable warranty period with your order number and your specific inquiries. Please describe the problems that you encountered with as much detail as you can.

Can I cancel an order? 

Once an order is placed, you have less than 24 hours to cancel it if it is not processed yet. Once the order processes and is accepted by our warehouse, you may still request cancellation, however, please know that cancellation at that stage is not guaranteed. 

Can I return the products that I don’t like and get a refund?

You may request to return an item in the condition it was received if you change your mind. Some items may be returned for either money back or exchange subject to the following conditions. Our policy is within 7 days after receiving according to the tracking record. If 7 days after receiving have gone, unfortunately, we can’t offer you a refund or exchange.

  • Any item returned must be complete with all accessories, hardware, manuals, or instructions, and in the same "new" condition as when it was when shipped to you. Please send us photos or videos of it. 
  • Any item returned incomplete or with physical damage such as scratches etc., excessive signs of use, or abuse will not be accepted for return.
  • Any item returned will be evaluated upon receipt. Of course, we cannot give refunds on defective merchandise resulting from mishandling, misuse, tampering or improper use.

Can I exchange a product that I ordered? 

We offer an exchange service if the items are in the following conditions. (*Except Non-refundable & Non-exchangeable items)

  • Products must in “Good Condition” with no damage in any way.
  • To exchange a product, the product must be available to purchase on Hifigo.com and its price must be higher or equal to the original order amount.
  • The customer will have to pay the difference in price if s/he selects a product of a higher price.
  • If you have purchased any items with any discount offered by a joint promotion or other promotional activities but the discount offer has expired at the time of the exchange, the discount shall not be taken into account. Discounts offered by companies other than HiFiGo shall be dealt with per the terms and conditions of the relevant companies.

What’s the process for canceling, returning, or requesting a refund?

Please email our customer service support@hifigo.com with your order number and the reason for the return. Please pack the product carefully.
You must return an item in the same condition as it was received. You must also include, in the same condition as it was received:

  • All packaging such as boxes, bags, and tags
  • Accessories such as cords and remotes
  • Certificates, manuals, and warranty cards
  • "Free gifts" or bonus items
  • All items included in a bundle

What are the items that can be returned?

We accept the following items for return only if they are returned in the same condition in which they were received, and the items should include all items that were in the original package.

  • Cables
  • DACs
  • Amplifiers
  • UIEMs

We do not accept the return of CIEM products and custom cables. Defective products covered under warranty could be returned for servicing, but NOT for refund. If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn't packaged correctly, we might provide a partial refund to account for the loss in the item's value.

When do I need to return the items? When is the deadline?

Items can be returned within 7 days of receipt of delivery according to the online shipping tracking record if you receive a damaged, different or unusable item.

Where do I ship the items so that I can get a refund?

If you want to ship back to us, please contact us at support@hifigo.com.

When will I receive my refund?

In most cases, we will issue your refund within six business days after receiving and checking the returned item. 

How much will I receive for a refund?

You’ll be refunded the amount you paid minus 30% of the MSRP which shall be deducted as a restocking fee. For example, if the MSRP is $100, we will refund you $70. If the item is returned without its complete original packaging (original box, foam padding, etc.), an additional 10% packing fee will apply.

Who can I contact, if I have questions about refunds or warranties?

If you have any questions, Please contact us at support@hifigo.com.