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Pro service to Europe 2-3weeks; Pro to Japan 8-12days; Pro to USA: 10-16 days since 25th,May shipment
Pro service to Europe 2-3weeks; Pro to Japan 8-12days; Pro to USA: 10-16 days since 25th,May shipment
Description
Reviews
Q&A
Shipping
Warranty

TRI Starlight 4 Electrostatic Driver Units+2BA+1DD In-Ear Earphone Flagship IEMs

Please note:

Dear friends, this is specially customized earphone, we customize according to the different requirements of buyers, 
So before you buy it, you must know such an earphone doesn't support return and refund, we will provide you with the best sincere pre-sale and after-sale service, any questions please feel free to contact us, hope you can understand, thank you!!! 

Technical Specifications:-

>Driver Setup: One Carbon Nanotube Dynamic Driver, Two Sonion Balanced Armatures, Four Sonion Electrostatic Drivers.

>Impedance: 14Ω.

>Sensitivity: 102dB±3dB.

>Frequency Response Range: 20Hz-23kHz.

>Connector Type: MMCX.

>Cable Type: High-Quality Silver Plated Cable.

>Termination Plug: 3.5mm.

>Rated Power:3mW.

>Maximum Power: 5mW.

TRI Starlight is the latest flagship pair of earphones with a hybrid driver setup featuring four Sonion EST drivers, two Sonion BA drivers, and one carbon nanotube DD unit. It has skin-friendly medical-grade resin material ear shells with beautiful designer faceplate design and transparent inner cavity. The pair has got snappy looks with a powerful sound output that will suit every genre of music.

Class-Leading Hybrid Driver Setup:-

TRI Starlight is equipped with a powerful 7 driver hybrid setup on each side featuring one CNT DD unit for lower-end, two Sonion BA units for mid, high frequency, and four Sonion EST drivers for the ultra-high region. The drivers provide an unmatched sound output with crisp clarity and quality detail retrieval.

Powerful Sound Output with Natural Tonality:-

The sound output from TRI Starlight is very lively and powerful. It reproduces a well-controlled Bass region with quality speed and aggression. The lower end compliments with the mids and high well. Mids carry a natural tonality, vocals are lifelike and rich. Acoustic details are reproduced brilliantly with an airy detailed presentation. The treble portions show crisp instrumental details with no harshness at all. Micro details are reproduced beautifully on a wide soundstage. The overall tonality is natural and energetic.

Skin Friendly Resin Shells:-

Earpieces in TRI Starlight are made up of skin-friendly resin material. They are lightweight and have an ergonomic design to them. The pair provides a comfortable and firm fit for the users with good noise isolation.

High-Quality MMCX Cable:-

TRI Starlight comes with a high-quality silver-plated cable with a 3.5mm termination plug. The pair has a universal MMCX connector type. The connection between the cable and earpieces is firm and strong, plus universal MMCX connectors make it easy to upgrade the cable in the future with ease.

Package Contents:-

>One pair of TRI Starlight IEMs.

>One MMCX Silver Plated Cable with 3.5mm termination plug.

>One carry case.

>Three pairs of silicone ear tips.

>User guide.

 

 

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Please note:

Dear friends, this is special customized earphone, we customize according to the different requirements of buyers, 
So before you buy it, you must know such an earphone doesn't support return and refund, we will provide you with the best sincere pre-sale and after-sale service, any questions please feel free to contact us, hope you can understand, thank you!!! 

 

QUESTIONS & ANSWERS

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Please Track Your Order with Tracking Number

https://www.17track.net/en

 Shipping Policy

  1. All items will be shipped out from China within 1~ 3 days after payment except prominent note on the page. If we cannot, we will let you know new shipping date at once after the payment and cancellation is available if you cannot accept that. 
  2. We could ship to all over the world through Pro service or regular Registered Air Mail with a tracking number. 
  3. Express ( DHL/UPS/EMS/Aramex etc.)  as a faster shipment option is available. 
  4. Taxes may apply by some country law. Hifigo will be not responsible for the import tax. But we declare item at a lower cost usually, leave us a message with value if you want. 

Lead-Time of Express 

We will try our best always to chose the best way to ship out if you chose Express. Leadtime of Express is around 3-10days recently deponds on countries. 

Pls note:

There will be additional charges around US$ 35 for remote area. If you are not sure about whether your area is remote, write us for promopt reply. 

Lead-Time of Pro service 

We are sure the Pro service is always reliable and you don't need to worry package lost . The current leadtime for your reference is  normal leadtime plus 7-14  days. 

North America

United States/ Canada: 8 - 15 days ( Average 10days )   + 14 days
Elsewhere of North America: 15 - 25 days  ( stop  )  

Asia

Tailand:5 - 8 days + 10 days
Japan:3 - 6 days + 7 days
Malaysia:5 - 8 days + 10 days
Korea: 8 - 12 days + 10days
Singapore: 8-15days + 10days
Elsewhere of Asia: 10- 20 days ( stop  )  

Europe

Germany/UK/France/Switherland/Austria/Finland: 8 - 12 days + 10days
Belgium, Croatia, Czech Republic, Denmark, Estonia, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Russia major cities: 8 - 15 days +10 days
                     
Elsewhere of Europe: 15 - 30 days ( stop  )  

Oceania

Australia:5 - 10 days  + 10 days
Elsewhere of Oceania: 10 - 20 days + 10 days

Africa

14-35 days ( stop  )  

South America

Peru major cities:14-16 days   ( stop  )  
Elsewhere of South America 15-25 days  ( stop  )  

Free shipping by Registered Airmail service 

We have to stop the normal registered airmail service at many countries because the leadtime is not steady and it may be more than 5weeks , our audiophiles cannot wait so long time. 

Tracking FAQ

Q: When will you ship out the cargoes after payment? 

A: Within 1 - 3 days except prominent note on the page for pre-sale items. If we cannot ship out in 1~ 3 days, we will let you know new shipping date at once and cancellation is available if you cannot accept that. 

Q: I got a shipping confirmation and tracking number. Why don’t I have tracking information listed immediately?

A: Since shipping process involves multiple steps of coordination between internal and external parties, it doesn’t happen instantly. Usually tracking information will be listed on the next day of shipping confirm notification email/SMS.  

Q: Why tracking information is not updated for a long time? 

A: Usually it is on the way to your local country, pls be patient. If it is not updated a few days after arriving in your country, pls try to contact us or the carrier for additional information. 

Any other questions, feel free to contact us  support@hifigo.com 

 

Warranty

Hifigo offers 1 year warranty for Consumer Electronic products and so on. Should your product prove to be defective for non-artificial reasons within 1 year from the date of arrival, you can send the defective items back or unit for free repair. Hifigo will be in charge of the maintenance handling fees and replacement charges for defective components found to be defective due to manufacturer’s defect. (this free repair rule does not apply to motherboard & screen).

This warranty extends only to personal use & does not extend to any product that has been used for commercial use, rental use, or use which is not intended. There are no warranties other than expressly set forth herein. 

THE WARRANTY DOES NOT APPLY TO THE FOLLOWING

  • Damage due to accident, dis-assemble, waterlogmisuse, abuse, alterations or vandalism.
  • Improper or inadequate maintenance.
  • Unauthorized modification or commercial use. 
  • Damage in return transit.
  • Unsupervised use by children under 18 years of age.

For the warranty details regarding other goods, please refer to the manufacturer’s original enclosed instruction manual.

Hifigo is not responsible in any way for damages, losses or inconveniences caused by equipment failure or by user negligence, abuse, or use not in accordance with the ‘User Guide’ or any additional safety, use, or warnings included in the product materials. Furthermore, Hifigo is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product.

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Please email our customer service support@hifigo.com with your order number and your specific inquiries. Please describe your problems that you encountered with as details as you can.

Returns or Exchange

Can I cancel an order? 

For both Non - customized order and customized order, it is not accept for cancellanation after 24 hours you have placed an order. Hope you could understand that we will start process for your order once we receive your order in 24 hours.  

Can I return the product that I don’t like and get refund?

Some items may be returned for either money back or exchange subject to the following conditions. Our policy is within 7days after receiving according to the tracking record. If 7 days after receiving have gone , unfortunately we can’t offer you a refund or exchange.

  • Any item returned  must be complete with all accessories, hardware, manuals or instructions, and in the same "new" condition as when it was when shipped to you. Please send us the photos or videos of it. 
  • Any item returned incomplete or with physical damage such as scratches etc., excessive signs of use or abuse will not be accepted for return.
  • Any item returned will be evaluated upon receipt. Of course, we cannot give refunds on defective merchandise resulting from mishandling, misuse, tampering or improper use.

Can I exchange product I ordered? 

We offer exchange service if the items in following conditions. (*Except Non-refundable & Non-exchangeable items)
  • Products must in “Good Condition” with no damaged in any way.
  • To exchange a product, the product must be available to purchase on Hifigo.com and its price must be higher or equal to the original order amount.
  • The customer will have to pay the difference in price if s/he selects a product of a higher price.
  • If you have purchased any items with any discount offered by a joint promotion or other promotional activities but the discount offer has expired at the time of the exchange, the discount shall not be taken into account. Discounts offered by companies other than Hifigo shall be dealt with in accordance with the terms and conditions of the relevant companies.

What’s the normal process of cancel, return or refund ?

Please email our customer service hifigo@gmail.com with your order number and your specific inquiries. Please keep the product as original as possible and send us the photos or videos of it.

Which kind of product can be returned and refunded?

All cable/DAC/AMP/UIEM products are returnable if the product is in the same condition as when purchased. CIEM products cannot be returned. Defective products covered under warranty could be returned for servicing, but NOT for refund.

When do items need to be returned by?

No later than 7 days after receiving the product (according to tracking record)

Where do items need to be returned to?

For international shipping, to make your ship back easily, pls contact us and choose your convenience place to ship back to us. If you want to ship back to us, please contact us for our shipping address.

When can i get refund for my product?

We will refund you once we receive your order and after product checking, we will refund you within 3 working days.

How much can I get for refund?

We will charge you 30% of the MSRP for restocking fee and then refund you the rest of the money. For example, if the MSRP is $100, we will refund you $70. If the item is returned without its complete original packaging (original box, foam padding etc.), additional 10% packing fee will apply. 

Who will be responsible for the shipping back fee?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  To provide you with the best shopping experience, we will try our best to choose the best shipping method to you. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.