Name: TFZ SECRET GARDEN earbuds
Model: SECRET GARDEN
Earphone type: In-ear
Frequency response range: 5-40000Hz
Interface: 3.5mm Gilded
Plug Type: Line type
Cable length: 1.2m±3cm
Color: Blue, Purple, Red, Black
Whether with mic: No
Driver unit: Single dynamic diver unit
QUESTIONS & ANSWERS
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Please Track Your Order with Tracking Number
- All items will be shipped out within 1~ 3 days after payment except prominent note on the page for pre-sale items. If we cannot, we will let you know new shipping date at once after the payment and cancellation is available if you cannot accept that.
- We ship all items at free charges through Registered Air Mail with a tracking number except you choose others.
- DHL/UPS/EMS as a faster shipment option with additional charge is available.
- All the parcels will be shipped to the buyer’s address provided in the order. If you change the shipping address, it's better to cancel the order and place a new order with new shipping address for your security.
- Taxes may apply by some country law. Hifigo will be not responsible for the import tax. But we could declare item at a reasonable lower cost if you wish. If the declared value isn't accepted by your Custom finally, you have to pay the extra tax.
Delivery Lead-Time for Express Service
If you chose Express service with extra charges which is US$20-25 usually, it will be shipped out by DHL or EMS (eg. 3-5days to the US or Europe, 3-4 days to Japan, 5-7days to Russia by EMS etc.) Pls note: There will be additional charges around US$ 35 for remote area. If you are not sure about whether your area is remote, write us for promopt reply.
Delivery Lead-Time for Free shipping
Q: When will you ship out the cargoes after payment?
A: Within 1 - 3 days except prominent note on the page for pre-sale items. If we cannot ship out in 1~ 3 days, we will let you know new shipping date at once and cancellation is available if you cannot accept that.
Q: I got a shipping confirmation and tracking number. Why don’t I have tracking information listed immediately?
A: Since shipping process involves multiple steps of coordination between internal and external parties, it doesn’t happen instantly. Usually tracking information will be listed on the next day of shipping confirm notification email/SMS.
Q: Why tracking information is not updated for a long time?
A: Usually it is on the way to your local country, pls be patient. If it is not updated a few days after arriving in your country, pls try to contact us or the carrier for additional information.
Any other questions, feel free to contact us email@example.com
Hifigo offers 1 year warranty for Consumer Electronic products and so on. Should your product prove to be defective for non-artificial reasons within 1 year from the date of arrival, you can send the defective items back or unit for free repair. Hifigo will be in charge of the maintenance handling fees and replacement charges for defective components found to be defective due to manufacturer’s defect. (this free repair rule does not apply to motherboard & screen).
This warranty extends only to personal use & does not extend to any product that has been used for commercial use, rental use, or use which is not intended. There are no warranties other than expressly set forth herein. This warranty is not transferable.
THE WARRANTY DOES NOT APPLY TO THE FOLLOWING
- Damage due to accident, dis-assemble, waterlogmisuse, abuse, alterations or vandalism.
- Improper or inadequate maintenance.
- Unauthorized modification or commercial use.
- Damage in return transit.
- Unsupervised use by children under 18 years of age.
For the warranty details regarding other goods, please refer to the manufacturer’s original enclosed instruction manual.
This warranty gives you specific legal rights. You may also have other rights which vary from state to state.Please email our customer service Hifigovip@gmail.com with your order number and your specific inquiries. Please describe your problems that you encountered with as details as you can.
Returns or Exchange
Can I cancel an order?
Can I return the product that I don’t like and get refund?
Some items may be returned for either money back or exchange subject to the following conditions. Our policy is within 7days after receiving according to the tracking record. If 7 days after receiving have gone , unfortunately we can’t offer you a refund or exchange.
- Any item returned must be complete with all accessories, hardware, manuals or instructions, and in the same "new" condition as when it was when shipped to you. Please send us the photos or videos of it.
- Any item returned incomplete or with physical damage such as scratches etc., excessive signs of use or abuse will not be accepted for return.
- Any item returned will be evaluated upon receipt. Of course, we cannot give refunds on defective merchandise resulting from mishandling, misuse, tampering or improper use.
Can I exchange product I ordered?
- Products must in “Good Condition” with no damaged in any way.
- To exchange a product, the product must be available to purchase on Hifigo.com and its price must be higher or equal to the original order amount.
- The customer will have to pay the difference in price if s/he selects a product of a higher price.
- If you have purchased any items with any discount offered by a joint promotion or other promotional activities but the discount offer has expired at the time of the exchange, the discount shall not be taken into account. Discounts offered by companies other than Hifigo shall be dealt with in accordance with the terms and conditions of the relevant companies.
What’s the normal process of cancel, return or refund ?
Which kind of product can be returned and refunded?
When do items need to be returned by?
No later than 7 days after receiving the product (according to tracking record)
Where do items need to be returned to?
When can i get refund for my product?
How much can I get for refund?
Who will be responsible for the shipping back fee?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. To provide you with the best shopping experience, we will try our best to choose the best shipping method to you. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.