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Orders during holiday will be shipped after 29th asap, some orders may be shipped since Feb,11th due to virus.
Orders during holiday will be shipped after 29th asap, some orders may be shipped since Feb,11th due to virus.
Description
Specifications
Reviews
Q&A
Shipping
Warranty

If you would like to try customization, pls email us support@hifigo.com with your requirements. The production will take 2-3weeks. 

Features of Moondrop A8 IEM 

Scientific and rigorous 8 drivers structure

2 low-frequency BA drivers, 4 medium-frequency BA drivers, and 2 high-frequency BA drivers. Scientific and reasonable driver configuration, complex and precise frequency dividing circuit adjusts the 8 balanced armature drivers to the ideal harmonic frequency response, and pursues the frequency division number in the end, but takes the actual sound quality and indicators of each frequency band as considerations to be rigorous and scientific.

Two large sizes Knowles low-frequency Balanced Armature driver

Knowles CI series low frequency driver,With a diaphragm area far exceeding all other BA drivers, it provides low distortion, fast, and energetic low frequency far superior to others.

Unlike the composite low-frequency balanced armature driver that is “facilitating the number of display drivers”, the large-sized independent low-frequency drive has better performance and cleaner sound.

The configuration of two Knowles CI balanced armature drivers on one side is stronger than a single CI, far superior to the full dynamics of the composite low-frequency driver, and lower distortion.

Combined with a specially designed low-pass filtering solution, the A8 is able to demonstrate an unprecedentedly fast and full-bodied low frequency in the earphones.

Customized Balanced Armature driver for tuning core

The medium frequency BA driver, which is specially designed for “water tuning”, can exhibit the frequency response characteristics of the diffusion head related function in a specific frequency division mode, and the Blessing is a different type of optimization for the four intermediate frequency unit composite mode.

Four medium frequency BA composite mode optimized model
The use of four medium frequency BA makes the A8's entire intermediate frequency and mid-high frequency fuller and rounder and more powerful than Blessing.

The same type of ultra-high frequency Balanced armature driver as Blessing brings the same excellent ultra-high frequency performance as Blessing, and it also has the same flat response.

This medium/high driver configuration makes the A8 more valued than the past products, with more thickness and flesh than in the past but still as natural as ever.

High composite target response frequency
A8 is highly compliant with our new target response curve based on Harman Target Response and B&K4128 Diffuse Field for modern recording and earbud optimization. We use this to emphasize its wider sound field and more natural sounds, more powerful low frequency, and transparent high frequency

Ultra-high frequency phase consistency
The frequency division scheme for Balanced armature driver accurate measurement, ensures the high consistency of the phase of the frequency bands that all drivers are responsible for, so that there is no connection problem in A8, and there will be no discordant factors in the common sound of multiple drivers.

Exquisite handmade craftsmanship
A8 is a high-end product of the series. In order to pursue a more crystal-clear appearance, a pure hand-made process is used. From die-casting, installation, grinding, polishing, all done by experienced technicians. Due to the fine and slow production method, A8 has a maximum capacity of only 3 sets each day. But in this crystal clear cavity, you can't even find any flaws.

Accurate to horrible sound quality control
As the high-end model of the customized series of headphones, the A8 always uses ±0.5dB as the control standard from the pairing of components/units to the detection of the production process to the final sound quality detection. The deviation value is greater than this. Complete elimination of devices and finished products

The earphone control mode is more strict with 0.5dB frame lines instead of the usual point sampling (the industry usually has ±3dB)

a8

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Vocalism Principle: Balanced Armature
Frequency Response Range:10-40000Hz
Sensitivity:110dB
Line Length:1.2m
Plug Type: Line Type
Connectors:3.5mm
Communication: Wired

QUESTIONS & ANSWERS

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 Shipping Policy

  1. All items will be shipped out from China within 1~ 3 days after payment except prominent note on the page. If we cannot, we will let you know new shipping date at once after the payment and cancellation is available if you cannot accept that. 
  2. We ship all items at free charges through Registered Air Mail with a tracking number except you choose others. 
  3. DHL/UPS/EMS  as a faster shipment option with additional charge is available. 
  4. Taxes may apply by some country law. Hifigo will be not responsible for the import tax. But we could declare item at a lower cost usually, leave us a message with value if you want. If the declared value isn't accepted by your Custom finally, you have to pay the extra tax. 

Delivery Lead-Time for Express Service

If you chose Express service with extra charges which is US$20-25 usually, it will be shipped out by DHL or EMS. Total shipping lead time from our warehouse to you as follows: 

America/Mexico/Canada or Europe : 4 - 6  days by DHL

Japan/ : 3 - 5 days by DHL/Direct Sagawa

Tailand/Singapore: 3 - 5 days

Korea: Special line 2 - 4 days 

Russia: 7 - 15  days by EMS  ( no battery ones, products with battery cannot shipped through EMS) 

South Africa :  4 - 6  days by DHL 

Pls note: 

  1. When your package ships via Express(DHL usually), we will send DHL agency tracking number first ( Yanwen usually) for the courier that delivers the package to DHL etc. Then, the DHL number will show on the same tracking website in 1-2 days, usually your package will be scheduled on flight to your country the same day after DHL number shown. 
  2. There will be additional charges around US$ 35 for remote area. If you are not sure about whether your area is remote, write us for promopt reply.   

Delivery Lead-Time of Free shipping by Registered Air Mail

North America

United States/ Mexico/ Canada: 8 - 15 days ( Dispatch by USPS, Bluetooth earphones approx. 20days ) 
Elsewhere of North America: 10 - 20 days 

Asia

Tailand:5 - 8 days
Japan:6 - 8 days ( Dispatch by Sagawa , usually you will get it in 2days after you could track it) 
Malaysia:5 - 8 days 
Korea: 8 - 12 days
Elsewhere of Asia: 10- 20 days 

Europe

Germany: 8 - 12 days
UK:8 - 12 days 
France:8 - 12 days 
Ukraine:8 - 12 days 
Italy main cities : 10 -14 days 
Elsewhere of European countries: 10 - 20 days 
Russia major cities: 15 - 25 days ( under US$300 order by post )
                                      10-15days ( above US$300 order by special railway Express line) 
Elsewhere of Russia: 20 - 30 days

Oceania

Australia:5 - 9 days
Elsewhere of Oceania: 10 - 20 days

Africa

14-35 days  

South America

Peru major cities:14-16 days 
Elsewhere of South America 15-25 days

Note: There may be exceptions to the delivery times presented here, depending on your location. Sometimes it delays due to the customs check or festival. 

Tracking FAQ

Q: When will you ship out the cargoes after payment? 

A: Within 1 - 3 days except prominent note on the page for pre-sale items. If we cannot ship out in 1~ 3 days, we will let you know new shipping date at once and cancellation is available if you cannot accept that. 

Q: I got a shipping confirmation and tracking number. Why don’t I have tracking information listed immediately?

A: Since shipping process involves multiple steps of coordination between internal and external parties, it doesn’t happen instantly. Usually tracking information will be listed on the next day of shipping confirm notification email/SMS.  

Q: Why tracking information is not updated for a long time? 

A: Usually it is on the way to your local country, pls be patient. If it is not updated a few days after arriving in your country, pls try to contact us or the carrier for additional information. 

Any other questions, feel free to contact us  support@hifigo.com 

 

Warranty

Hifigo offers 1 year warranty for Consumer Electronic products and so on. Should your product prove to be defective for non-artificial reasons within 1 year from the date of arrival, you can send the defective items back or unit for free repair. Hifigo will be in charge of the maintenance handling fees and replacement charges for defective components found to be defective due to manufacturer’s defect. (this free repair rule does not apply to motherboard & screen).

This warranty extends only to personal use & does not extend to any product that has been used for commercial use, rental use, or use which is not intended. There are no warranties other than expressly set forth herein. This warranty is not transferable.

THE WARRANTY DOES NOT APPLY TO THE FOLLOWING

  • Damage due to accident, dis-assemble, waterlogmisuse, abuse, alterations or vandalism.
  • Improper or inadequate maintenance.
  • Unauthorized modification or commercial use. 
  • Damage in return transit.
  • Unsupervised use by children under 18 years of age.

For the warranty details regarding other goods, please refer to the manufacturer’s original enclosed instruction manual.

Hifigo is not responsible in any way for damages, losses or inconveniences caused by equipment failure or by user negligence, abuse, or use not in accordance with the ‘User Guide’ or any additional safety, use, or warnings included in the product materials. Furthermore, Hifigo is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product.

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Please email our customer service support@hifigo.com with your order number and your specific inquiries. Please describe your problems that you encountered with as details as you can.

Returns or Exchange

Can I cancel an order? 

Non- customized order can be cancelled without restocking fee if the product has not been shipped. For customized order, it is not accept for cancellanation after 24 hours you have placed an order. Hope you could understand that we will start production for your customized order once we receive your order in 24 hours.

Can I return the product that I don’t like and get refund?

Some items may be returned for either money back or exchange subject to the following conditions. Our policy is within 7days after receiving according to the tracking record. If 7 days after receiving have gone , unfortunately we can’t offer you a refund or exchange.

  • Any item returned  must be complete with all accessories, hardware, manuals or instructions, and in the same "new" condition as when it was when shipped to you. Please send us the photos or videos of it. 
  • Any item returned incomplete or with physical damage such as scratches etc., excessive signs of use or abuse will not be accepted for return.
  • Any item returned will be evaluated upon receipt. Of course, we cannot give refunds on defective merchandise resulting from mishandling, misuse, tampering or improper use.

Can I exchange product I ordered? 

We offer exchange service if the items in following conditions. (*Except Non-refundable & Non-exchangeable items)
  • Products must in “Good Condition” with no damaged in any way.
  • To exchange a product, the product must be available to purchase on Hifigo.com and its price must be higher or equal to the original order amount.
  • The customer will have to pay the difference in price if s/he selects a product of a higher price.
  • If you have purchased any items with any discount offered by a joint promotion or other promotional activities but the discount offer has expired at the time of the exchange, the discount shall not be taken into account. Discounts offered by companies other than Hifigo shall be dealt with in accordance with the terms and conditions of the relevant companies.

What’s the normal process of cancel, return or refund ?

Please email our customer service hifigo@gmail.com with your order number and your specific inquiries. Please keep the product as original as possible and send us the photos or videos of it.

Which kind of product can be returned and refunded?

All cable/DAC/AMP/UIEM products are returnable if the product is in the same condition as when purchased. CIEM products cannot be returned. Defective products covered under warranty could be returned for servicing, but NOT for refund.

When do items need to be returned by?

No later than 7 days after receiving the product (according to tracking record)

Where do items need to be returned to?

For international shipping, to make your ship back easily, pls contact us and choose your convenience place to ship back to us. If you want to ship back to us, please contact us for our shipping address.

When can i get refund for my product?

We will refund you once we receive your order and after product checking, we will refund you within 3 working days.

How much can I get for refund?

We will charge you 30% of the MSRP for restocking fee and then refund you the rest of the money. For example, if the MSRP is $100, we will refund you $70. If the item is returned without its complete original packaging (original box, foam padding etc.), additional 10% packing fee will apply. 

Who will be responsible for the shipping back fee?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  To provide you with the best shopping experience, we will try our best to choose the best shipping method to you. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.