- The NE1s adopts an 8mm moving coil unit with a frequency response range of 20-20KHz. It has a good sense of hearing, clear voice calls and low delay rate.
- Support Bluetooth 5.0 -NE1s has multiple formats such as AAC, SBC and so on. The Bluetooth connection is unblocked and uninterrupted, ensuring high quality HIFI sound quality.
- Red light induction, inteligent touch control - infrared light sensing, take off NE1S automatically pause playback, automatically turn on playback after wearing. The NE1S surface supports smart touch operation, which can be played/paused with a finger tap, call and activate Siri.
- IPX7 waterproof - the body is seamlessly produced, with the industry's high standard IPX7 waterproof level, allowing you to continue to enjoy music outdoors or in sports.
- Stable sailing - 65mA battery capacity on one side, 4 hours of continuous use at full power, and more than 20 hours of use in the portable charging box. (This product does not include wireless charger )
Product name: NE1s
Buletooth chip: RTL8762BFR
Buletooth version: 5.0
Buletooth grade: CLASS 2
Bluetooth protocol: HSP,HFP,A2DP,AVRCP
Bluetooth transmission radius: above 10M
Support decoding: AAC,SBC
Battery capacity: 65mAh*2
Wearing method: In-ear
Standby time: 100H
Music time: about 4-5H
Charging time: 2H
Unit: 8mm Dynamic
Acoustic diaphragm: graphene composite diaphragm
Headphone frequency response: 20-20KHz
Sound pressure: 106dB/mW
Acoustic structure: closed
Rated power: 2mW
Maximum power: 10mW (IEC)
Waterproof rating: IPX7
QUESTIONS & ANSWERS
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NOTE: China is nearly back to normal from Corona virus, but the shipping leadtime still may be few days more than regular leadtime incl. Express which is deponds on the situation at your country usually. Pls be patient.
Please Track Your Order with Tracking Number
- All items will be shipped out from China within 1~ 3 days after payment except prominent note on the page. If we cannot, we will let you know new shipping date at once after the payment and cancellation is available if you cannot accept that.
- We ship all items at free charges through Registered Air Mail with a tracking number except you choose others.
- DHL/UPS/EMS as a faster shipment option with additional charge is available.
- Taxes may apply by some country law. Hifigo will be not responsible for the import tax. But we declare item at a lower cost usually, leave us a message with value if you want.
Delivery Lead-Time of Express
If you chose Express service with extra charges which is US$10-25 usually, it will be shipped out by DHL /UPS/FedEx/EMS/Aramex etc. Total shipping lead time from our warehouse to you as follows:
America/Mexico/Canada/Europe/Australia: 3 - 5 days
Russia: 8 - 15 days by Pro service ,7 days by EMS ( only no battery).
Asia: 3 - 5 days
South Africa: 4 - 6 days
Middle East：3-7days by Aramex
Else of world: 5-10days
- Most packages are transhipped and the tranship numbers will be listed on tracking status incl. DHL express. Above is the total leadtime from our warehouse to desination.
- There will be additional charges around US$ 35 for remote area. If you are not sure about whether your area is remote, write us for promopt reply.
Delivery Lead-Time of Free shipping
Q: When will you ship out the cargoes after payment?
A: Within 1 - 3 days except prominent note on the page for pre-sale items. If we cannot ship out in 1~ 3 days, we will let you know new shipping date at once and cancellation is available if you cannot accept that.
Q: I got a shipping confirmation and tracking number. Why don’t I have tracking information listed immediately?
A: Since shipping process involves multiple steps of coordination between internal and external parties, it doesn’t happen instantly. Usually tracking information will be listed on the next day of shipping confirm notification email/SMS.
Q: Why tracking information is not updated for a long time?
A: Usually it is on the way to your local country, pls be patient. If it is not updated a few days after arriving in your country, pls try to contact us or the carrier for additional information.
Any other questions, feel free to contact us email@example.com
Hifigo offers 1 year warranty for Consumer Electronic products and so on. Should your product prove to be defective for non-artificial reasons within 1 year from the date of arrival, you can send the defective items back or unit for free repair. Hifigo will be in charge of the maintenance handling fees and replacement charges for defective components found to be defective due to manufacturer’s defect. (this free repair rule does not apply to motherboard & screen).
This warranty extends only to personal use & does not extend to any product that has been used for commercial use, rental use, or use which is not intended. There are no warranties other than expressly set forth herein. This warranty is not transferable.
THE WARRANTY DOES NOT APPLY TO THE FOLLOWING
- Damage due to accident, dis-assemble, waterlogmisuse, abuse, alterations or vandalism.
- Improper or inadequate maintenance.
- Unauthorized modification or commercial use.
- Damage in return transit.
- Unsupervised use by children under 18 years of age.
For the warranty details regarding other goods, please refer to the manufacturer’s original enclosed instruction manual.
This warranty gives you specific legal rights. You may also have other rights which vary from state to state.Please email our customer service firstname.lastname@example.org with your order number and your specific inquiries. Please describe your problems that you encountered with as details as you can.
Returns or Exchange
Can I cancel an order?
Can I return the product that I don’t like and get refund?
Some items may be returned for either money back or exchange subject to the following conditions. Our policy is within 7days after receiving according to the tracking record. If 7 days after receiving have gone , unfortunately we can’t offer you a refund or exchange.
- Any item returned must be complete with all accessories, hardware, manuals or instructions, and in the same "new" condition as when it was when shipped to you. Please send us the photos or videos of it.
- Any item returned incomplete or with physical damage such as scratches etc., excessive signs of use or abuse will not be accepted for return.
- Any item returned will be evaluated upon receipt. Of course, we cannot give refunds on defective merchandise resulting from mishandling, misuse, tampering or improper use.
Can I exchange product I ordered?
- Products must in “Good Condition” with no damaged in any way.
- To exchange a product, the product must be available to purchase on Hifigo.com and its price must be higher or equal to the original order amount.
- The customer will have to pay the difference in price if s/he selects a product of a higher price.
- If you have purchased any items with any discount offered by a joint promotion or other promotional activities but the discount offer has expired at the time of the exchange, the discount shall not be taken into account. Discounts offered by companies other than Hifigo shall be dealt with in accordance with the terms and conditions of the relevant companies.
What’s the normal process of cancel, return or refund ?
Which kind of product can be returned and refunded?
When do items need to be returned by?
No later than 7 days after receiving the product (according to tracking record)
Where do items need to be returned to?
When can i get refund for my product?
How much can I get for refund?
Who will be responsible for the shipping back fee?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. To provide you with the best shopping experience, we will try our best to choose the best shipping method to you. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.