QUESTIONS & ANSWERS
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Please Track Your Order with Tracking Number
- All items will be shipped out within 1~ 3 days after payment except prominent note on the page for pre-sale items. If we cannot, we will let you know new shipping date at once after the payment and cancellation is available if you cannot accept that.
- We ship all items at free charges through Registered Air Mail with a tracking number except you choose others.
- DHL/UPS/EMS as a faster shipment option with additional charge is available.
- All the parcels will be shipped to the buyer’s address provided in the order. If you change the shipping address, it's better to cancel the order and place a new order with new shipping address for your security.
- Taxes may apply by some country law. Hifigo will be not responsible for the import tax. But we could declare item at a reasonable lower cost if you wish. If the declared value isn't accepted by your Custom finally, you have to pay the extra tax.
Delivery Lead-Time for Express Service
If you chose Express service with extra charges which is US$20-25 usually, it will be shipped out by DHL or EMS (eg. 3-5days to the US or Europe, 3-4 days to Japan, 5-7days to Russia by EMS etc.) Pls note: There will be additional charges around US$ 35 for remote area. If you are not sure about whether your area is remote, write us for promopt reply.
Delivery Lead-Time for Free shipping
Q: When will you ship out the cargoes after payment?
A: Within 1 - 3 days except prominent note on the page for pre-sale items. If we cannot ship out in 1~ 3 days, we will let you know new shipping date at once and cancellation is available if you cannot accept that.
Q: I got a shipping confirmation and tracking number. Why don’t I have tracking information listed immediately?
A: Since shipping process involves multiple steps of coordination between internal and external parties, it doesn’t happen instantly. Usually tracking information will be listed on the next day of shipping confirm notification email/SMS.
Q: Why tracking information is not updated for a long time?
A: Usually it is on the way to your local country, pls be patient. If it is not updated a few days after arriving in your country, pls try to contact us or the carrier for additional information.
Any other questions, feel free to contact us email@example.com