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Description
Reviews
Q&A
Shipping
Warranty

Both the white version and blue version are in stock. 

 

Features of Vivo TWS 

Built-in 14.2mm large sound unit that supports apt X and AAC high-definition audio decoding technology.
Qualcomm QCC5126 wireless chip with a dual-core CPU architecture.
Come with the dual-capacitance in-ear sensing technology.
The Battery can work 4 hours, the case providing up to 24 hours of battery support. 

Qualcomm's Flagship QCC5126 wireless chip

It has an advanced quad-core processing architecture and dual-core 32-bit processor application subsystem. This is a new generation silicone that has been specially designed to power true wireless earphones. The chip brings up to a 100% increase in performance while the memory performance also increased by 300% relative to the previous generation. The headset also comes with a 30% improvement in power consumption and improved transmission.



High-definition audio decoding

In terms of the configuration, the Vivo TWS Earphone has a built-in 14.2mm large sound unit which supports apt X and AAC high-definition audio decoding technology. 

4.4g Compact Structure

Lightness counts! Compact form counts! Each earphone weighs only 4.4g, which is lighter than a coin. The smooth, round body comfortably fixes in your ear for extended periods of time.

vivo tws

Dual-capacitance In-ear Sensing Technology

Vivo TWS Earphone comes with the industry's first dual-capacitance in-ear sensing technology which is more accurate and more power-efficient. It also features sliding adjustment volume and customizable touch operation. Combined with the voice-sounding function of the bone conduction detection algorithm, it can directly wake up Jovi with voice and realize advanced functions such as fast payment, WeChat broadcast, and real-time translation.

  Vivo TWS

Battery of Vivo TWS 

The charging box with headphones can achieve a total listening time of up to 24 hours. What’s more, the Vivo TWS headset can play for up to 4 hours at a time, achieve 3 hours of call, and put it back in the charging box for 15 minutes can get a maximum of 2 hours of playback time.
1. Check battery life: Open the lid of the charging box and you can check the power on your phone, and you don't even have to charge it for many days in daily use.
2. Charge the Vivo TWS Earphone: Put the Vivo TWS Earphone in the charging box can charge the earbuds. Connected with a Type-C cable can charging the charging box.
3. Charging time: Earphone: 45mins Charging box: 85mins

Vivo TWS

How to operate the Vivo TWS Earphone?

Whether it's talking or listening to music, you can easily adjust the volume by sliding your fingers, and you can set your favorite functions by a variety of touch operations, such as double-click or long-press.

Double click: Telephone / Music / Translation / Jovi

Long press: Reject / mute call

Sliding: adjusting volume


Note: Jovi: Currently supported models: NEX 3, NEX 35G, iQOO Pro, iQOO Pro 5G, need to turn on the "Voice wake up" function in the headset settings, and can only be used when wearing headphones.

After take-off one of the headsets, it should be worn again within 5 minutes before it can continue to play. After removing the two headphones, it must be worn again within 15 seconds before it can continue to play. If you wear it again beyond the limit time, it will not continue to play automatically.

Vivo TWS

QUESTIONS & ANSWERS

Ask a Question

  • How to pairing the Vivo TWS Earphone?

     open the lid of the charging box can be recognized by your mobile phone, just click to complete the pairing. But you need to make sure your phone Bluetooth is turned on.

  • Does this work with Vivo Nex Dual Display?

    Yes,it can work with vivo nex dual display

Please Track Your Order with Tracking Number

 

 Shipping Policy

  1. All items will be shipped out from China within 1~ 3 days after payment except prominent note on the page. If we cannot, we will let you know new shipping date at once after the payment and cancellation is available if you cannot accept that. 
  2. We ship all items at free charges through Registered Air Mail with a tracking number except you choose others. 
  3. DHL/UPS/EMS  as a faster shipment option with additional charge is available. 
  4. Taxes may apply by some country law. Hifigo will be not responsible for the import tax. But we could declare item at a reasonable lower cost if you wish. If the declared value isn't accepted by your Custom finally, you have to pay the extra tax. 

Delivery Lead-Time for Express Service

If you chose Express service with extra charges which is US$20-25 usually, it will be shipped out by DHL or EMS

North America or Europe : 3-5 days by DHL

Japan/Korea/Tailand : 3 - 5 days by DHL

Russia: 5-7days by EMS  

Pls note: There will be additional charges around US$ 35 for remote area. If you are not sure about whether your area is remote, write us for promopt reply.   

Delivery Lead-Time of Free shipping by Registered Air Mail

North America

United States/ Mexico/ Canada: 8 - 14 days ( Dispatch by USPS or Fedex  ) 
Elsewhere of North America: 10 - 20 days 

Asia

Tailand：5 - 8 days
Japan：5 - 8 days ( Dispatch by Sagawa , usually you will get it in 2days after you could track it) 
Malaysia：5 - 8 days 
Korea: 8 - 12 days
Elsewhere of Asia: 10- 20 days 

Europe

Germany: 8 - 12 days
UK：8 - 12 days 
France：8 - 12 days 
Ukraine：8 - 12 days 
Italy main cities : 10 -14 days 
Elsewhere of European countries: 10 -16 days
Russia major cities： 10 - 15 days 
Elsewhere of Russia： 15-20 days

Oceania

Australia：5 - 9 days
Elsewhere of Oceania： 10 - 20 days

Africa

14-35 days  

South America

Peru major cities：14-16 days 
Elsewhere of South America 14-35 days

Note: There may be exceptions to the delivery times presented here, depending on your location. Sometimes it delays due to the customs check or festival. 

Tracking FAQ

Q: When will you ship out the cargoes after payment?

A: Within 1 - 3 days except prominent note on the page for pre-sale items. If we cannot ship out in 1~ 3 days, we will let you know new shipping date at once and cancellation is available if you cannot accept that. 

Q: I got a shipping confirmation and tracking number. Why don’t I have tracking information listed immediately?

A: Since shipping process involves multiple steps of coordination between internal and external parties, it doesn’t happen instantly. Usually tracking information will be listed on the next day of shipping confirm notification email/SMS.  

Q: Why tracking information is not updated for a long time? 

A: Usually it is on the way to your local country, pls be patient. If it is not updated a few days after arriving in your country, pls try to contact us or the carrier for additional information. 

Any other questions, feel free to contact us support@hifigo.com

 

Warranty

Hifigo offers 1 year warranty for Consumer Electronic products and so on. Should your product prove to be defective for non-artificial reasons within 1 year from the date of arrival, you can send the defective items back or unit for free repair. Hifigo will be in charge of the maintenance handling fees and replacement charges for defective components found to be defective due to manufacturer’s defect. (this free repair rule does not apply to motherboard & screen).

This warranty extends only to personal use & does not extend to any product that has been used for commercial use, rental use, or use which is not intended. There are no warranties other than expressly set forth herein. This warranty is not transferable.

THE WARRANTY DOES NOT APPLY TO THE FOLLOWING

  • Damage due to accident, dis-assemble, waterlogmisuse, abuse, alterations or vandalism.
  • Improper or inadequate maintenance.
  • Unauthorized modification or commercial use. 
  • Damage in return transit.
  • Unsupervised use by children under 18 years of age.

For the warranty details regarding other goods, please refer to the manufacturer’s original enclosed instruction manual.

Hifigo is not responsible in any way for damages, losses or inconveniences caused by equipment failure or by user negligence, abuse, or use not in accordance with the ‘User Guide’ or any additional safety, use, or warnings included in the product materials. Furthermore, Hifigo is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product.

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Please email our customer service Hifigovip@gmail.com with your order number and your specific inquiries. Please describe your problems that you encountered with as details as you can.

Returns or Exchange

Can I cancel an order? 

Non- customized order can be cancelled without restocking fee if the product has not been shipped. For customized order, it is not accept for cancellanation after 24 hours you have placed an order. Hope you could understand that we will start production for your customized order once we receive your order in 24 hours.

Can I return the product that I don’t like and get refund?

Some items may be returned for either money back or exchange subject to the following conditions. Our policy is within 7days after receiving according to the tracking record. If 7 days after receiving have gone , unfortunately we can’t offer you a refund or exchange.

  • Any item returned  must be complete with all accessories, hardware, manuals or instructions, and in the same "new" condition as when it was when shipped to you. Please send us the photos or videos of it. 
  • Any item returned incomplete or with physical damage such as scratches etc., excessive signs of use or abuse will not be accepted for return.
  • Any item returned will be evaluated upon receipt. Of course, we cannot give refunds on defective merchandise resulting from mishandling, misuse, tampering or improper use.

Can I exchange product I ordered? 

We offer exchange service if the items in following conditions. (*Except Non-refundable & Non-exchangeable items)
  • Products must in “Good Condition” with no damaged in any way.
  • To exchange a product, the product must be available to purchase on Hifigo.com and its price must be higher or equal to the original order amount.
  • The customer will have to pay the difference in price if s/he selects a product of a higher price.
  • If you have purchased any items with any discount offered by a joint promotion or other promotional activities but the discount offer has expired at the time of the exchange, the discount shall not be taken into account. Discounts offered by companies other than Hifigo shall be dealt with in accordance with the terms and conditions of the relevant companies.

What’s the normal process of cancel, return or refund ?

Please email our customer service hifigo@gmail.com with your order number and your specific inquiries. Please keep the product as original as possible and send us the photos or videos of it.

Which kind of product can be returned and refunded?

All cable/DAC/AMP/UIEM products are returnable if the product is in the same condition as when purchased. CIEM products cannot be returned. Defective products covered under warranty could be returned for servicing, but NOT for refund.

When do items need to be returned by?

No later than 7 days after receiving the product (according to tracking record)

Where do items need to be returned to?

For international shipping, to make your ship back easily, pls contact us and choose your convenience place to ship back to us. If you want to ship back to us, please contact us for our shipping address.

When can i get refund for my product?

We will refund you once we receive your order and after product checking, we will refund you within 3 working days.

How much can I get for refund?

We will charge you 30% of the MSRP for restocking fee and then refund you the rest of the money. For example, if the MSRP is $100, we will refund you $70. If the item is returned without its complete original packaging (original box, foam padding etc.), additional 10% packing fee will apply. 

Who will be responsible for the shipping back fee?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  To provide you with the best shopping experience, we will try our best to choose the best shipping method to you. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.