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Shipping stops from Jan 22th to Jan 29th , orders during holiday will be shipped after 29th asap. Feel free to contact us anytime during holiday.
Shipping stops from Jan 22th to Jan 29th , orders during holiday will be shipped after 29th asap. Feel free to contact us anytime during holiday.
Description
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Q&A
Shipping
Warranty

 

Technical Specifications:-

  • High-Performance Dual DAC setup, featuring ES9218P DAC chip
  • Dual Output ports,3.5mm standard and 2.5mm balanced output
  • Bluetooth 5.0 supporting all the Bluetooth formats, like apt-X,apt-X HD, apt-X LL, LDAC, AAC and many more
  • Native DSD decoding
  • Control Chip XMOS XUF208
  • Flagship Bluetooth chip from Qualcomm, the CSR8675
  • OLED Display
  • 550mAh battery offering 9 hours of battery life
  • Built-In NFC

FiiO, a china based brand famous worldwide for their powerful DAP's, amazing sounding IEM's and other audio products, they have released the latest iteration of their portable Bluetooth amplifier,
the BTR series.

FiiO BTR5

Dual DAC Setup for Neat Sound Quality:-

The FiiO BTR5 comes equipped with dual DAC setup, featuring two powerful sabre DAC's ES9218P, which reproduces sound precisely and neatly.
Dual DAC's working together gives out a powerful output of 220mW at 32ohms load and 7.6Vpp at 300 ohms.

The DAC's ensure that there is no noise in your music and the sound output is amplified properly with great power.

Dual Headphone Output Slots:-

The BTR 5 has two slots for your headphones, one 3.5mm single-ended and one 2.5mm balanced output ports, where each channel is driven separately from the other with its own DAC and amplifier.

Both the headphone slots give purer clearer sound experience with ultimate details.

Flagship Bluetooth Chip:-

The BTR 5 is equipped with flagship-level Bluetooth chip from Qualcomm the CSR8675, which supports Bluetooth 5.0 and supports a lag-free Bluetooth experience.

FiiO BTR5 features all the bluetooth formats ranging from AAC,aptX,aptX HD,aptX LL,LDAC and more.

Longer Battery For Longer Music Sessions:-

The FiiO BTR 5 features a battery of 550mAh, which provides continous music playback of upto 9 hours, and even if that is not enough for you the BTR 5 just need 1.5 hours of charging time to fully charge.

FPGA and Dual Active Crystal Oscillators:-

FPGA, along with the help of dual active audio crystal oscillators, greatly improves the sound quality, making it noise and jitter-free with providing a stable connection.

OLED Display to Show All Details:-

The FiiO BTR5 features a 0.49 inch OLED display which displays pairing mode, Connection status, call status, power status, encoding format, and volume, which you can also use to view charging status, adjust or change EQ setting, enable car mode and more.

Dual Mic with cVc 8.0 Noise Cancellation:-

The FiiO BTR5 has an omnidirectional microphone with cVc 8.0 noise cancellation which adjusts the microphone's gain and suppresses the background noise which makes call quality crisp and clear.

One-Touch NFC Connection:-

The BTR5 offers one-touch NFC connection which makes it very easier to connect to NFC enabled devices.

Strong and Ergonomic Build:-

The BTR5 is built strongly with aluminum alloy body, which is paired with a curved glass on the front and backside, making the device smooth and tough.
The Device looks brilliant and has a strong build quality.

One Button to control the Device:-

The BTR5 has a one multi-function button that does all the functions like, play/pause/pairing/accept call/reject call/hangup/open voice assistant.

Support with FiiO Music App:-

You can download FiiO Music App and remotely control different functions in the BTR5 like switching between different low pass filters, changing EQ setting and many more.

 

Shanling UP4 VS Fiio BTR5 

Updates in Fiio BTR5 compared to BTR3 

1. Update from Bluetooth 4.2 to Bluetooth 5.0 

BTR5 with BlueTooth 5.0 offers a more stable connection at twice speed and four times of range of Bluetooth 4.2. This increase in range, plus the ability to transmit audio to two devices, means that people could send audio to multiple rooms in a house, create a stereo effect in one space, or share audio between two sets of headphones. 

2. Update battery capacity from 300mAh to 500mAh

The 300 mAh battery in the BTR3 takes only 1.5 hours to fully charge but allows for a lengthy 11 hours of playback! And 500mAh battery in BTR5 delivers 12 hours of playback with 2hours of quick charging.  

3. Update DAC chip from AK4376A to Dual ES9218

Comparing with AK4376A DAC in the BTR3,  Dual DAC ES9218  in  BTR5  offers high resolution, clear and powerful output with low output impedance, while being very power efficient. This change not only has the signal-to-noise ratio (SNR) increased, but distortion has also been reduced for greatly improved sound quality. 

4.  Fiio BTR5 Weighs a little more

BTR5 size is 72*32*11.3  while BTR3 size is 58*25*10.4mm. Because of increased battery capacity, the weight of BTR5 is increased to 43.7g from 25g but it is still very convenient to take out. 


The one display that shows all – a major feature of the BTR5 is the crisp 0.49 inch 64x32 resolution OLED screen that displays pairing/connection/call status/power status/encoding format/volume. And with the display, you can call up a menu that allows you to visually view and adjust the charging status, enable car mode, change filters and EQ, etc.

QUESTIONS & ANSWERS

Ask a Question
  • Are the build in microphones isolated from the housing? That was the most annoying part on the ES100 for me while using the ambient mode on them. The use of ambient mode while listening to music is a great benefit at work. But the scratching noise of the housing is odd. Does the btr5 has similar function with mics?

    The BTR5 doesn't have environment mode.

  • Does it auto connect with all available sources at the same time or the device that was used last time?

    It could connect to 2 devices at the same time. But it could remember 8 sources it was connected to

  • How many sources can the BTR5 remember? I am still wishing for an easy switch between sources like the Apple Airpods can do

    8 devices

Please Track Your Order with Tracking Number

https://www.17track.net/en

 Shipping Policy

  1. All items will be shipped out from China within 1~ 3 days after payment except prominent note on the page. If we cannot, we will let you know new shipping date at once after the payment and cancellation is available if you cannot accept that. 
  2. We ship all items at free charges through Registered Air Mail with a tracking number except you choose others. 
  3. DHL/UPS/EMS  as a faster shipment option with additional charge is available. 
  4. Taxes may apply by some country law. Hifigo will be not responsible for the import tax. But we could declare item at a lower cost usually, leave us a message with value if you want. If the declared value isn't accepted by your Custom finally, you have to pay the extra tax. 

Delivery Lead-Time for Express Service

If you chose Express service with extra charges which is US$20-25 usually, it will be shipped out by DHL or EMS. Total shipping lead time from our warehouse to you as follows: 

America/Mexico/Canada or Europe : 4 - 6  days by DHL

Japan/Korea/Tailand : 3 - 5 days by DHL

Russia: 7 - 10  days by EMS  ( no battery ones, products with battery cannot shipped through EMS) 

South Africa :  4 - 6  days by DHL 

Pls note: 

  1. When your package ships via Express(DHL usually), we will send DHL agency tracking number first ( Yanwen usually) for the courier that delivers the package to DHL etc. Then, the DHL number will show on the same tracking website in 1-2 days, usually your package will be scheduled on flight to your country the same day after DHL number shown. 
  2. There will be additional charges around US$ 35 for remote area. If you are not sure about whether your area is remote, write us for promopt reply.   

Delivery Lead-Time of Free shipping by Registered Air Mail

North America

United States/ Mexico/ Canada: 8 - 14 days ( Dispatch by USPS ) 
Elsewhere of North America: 10 - 20 days 

Asia

Tailand:5 - 8 days
Japan:6 - 8 days ( Dispatch by Sagawa , usually you will get it in 2days after you could track it) 
Malaysia:5 - 8 days 
Korea: 8 - 12 days
Elsewhere of Asia: 10- 20 days 

Europe

Germany: 8 - 12 days
UK:8 - 12 days 
France:8 - 12 days 
Ukraine:8 - 12 days 
Italy main cities : 10 -14 days 
Elsewhere of European countries: 10 - 20 days 
Russia major cities: 15 - 25 days ( under US$300 order by post )
                                      10-15days ( above US$300 order by special railway Express line) 
Elsewhere of Russia: 20 - 30 days

Oceania

Australia:5 - 9 days
Elsewhere of Oceania: 10 - 20 days

Africa

14-35 days  

South America

Peru major cities:14-16 days 
Elsewhere of South America 15-25 days

Note: There may be exceptions to the delivery times presented here, depending on your location. Sometimes it delays due to the customs check or festival. 

Tracking FAQ

Q: When will you ship out the cargoes after payment? 

A: Within 1 - 3 days except prominent note on the page for pre-sale items. If we cannot ship out in 1~ 3 days, we will let you know new shipping date at once and cancellation is available if you cannot accept that. 

Q: I got a shipping confirmation and tracking number. Why don’t I have tracking information listed immediately?

A: Since shipping process involves multiple steps of coordination between internal and external parties, it doesn’t happen instantly. Usually tracking information will be listed on the next day of shipping confirm notification email/SMS.  

Q: Why tracking information is not updated for a long time? 

A: Usually it is on the way to your local country, pls be patient. If it is not updated a few days after arriving in your country, pls try to contact us or the carrier for additional information. 

Any other questions, feel free to contact us  support@hifigo.com 

 

Warranty

Hifigo offers 1 year warranty for Consumer Electronic products and so on. Should your product prove to be defective for non-artificial reasons within 1 year from the date of arrival, you can send the defective items back or unit for free repair. Hifigo will be in charge of the maintenance handling fees and replacement charges for defective components found to be defective due to manufacturer’s defect. (this free repair rule does not apply to motherboard & screen).

This warranty extends only to personal use & does not extend to any product that has been used for commercial use, rental use, or use which is not intended. There are no warranties other than expressly set forth herein. This warranty is not transferable.

THE WARRANTY DOES NOT APPLY TO THE FOLLOWING

  • Damage due to accident, dis-assemble, waterlogmisuse, abuse, alterations or vandalism.
  • Improper or inadequate maintenance.
  • Unauthorized modification or commercial use. 
  • Damage in return transit.
  • Unsupervised use by children under 18 years of age.

For the warranty details regarding other goods, please refer to the manufacturer’s original enclosed instruction manual.

Hifigo is not responsible in any way for damages, losses or inconveniences caused by equipment failure or by user negligence, abuse, or use not in accordance with the ‘User Guide’ or any additional safety, use, or warnings included in the product materials. Furthermore, Hifigo is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product.

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Please email our customer service support@hifigo.com with your order number and your specific inquiries. Please describe your problems that you encountered with as details as you can.

Returns or Exchange

Can I cancel an order? 

Non- customized order can be cancelled without restocking fee if the product has not been shipped. For customized order, it is not accept for cancellanation after 24 hours you have placed an order. Hope you could understand that we will start production for your customized order once we receive your order in 24 hours.

Can I return the product that I don’t like and get refund?

Some items may be returned for either money back or exchange subject to the following conditions. Our policy is within 7days after receiving according to the tracking record. If 7 days after receiving have gone , unfortunately we can’t offer you a refund or exchange.

  • Any item returned  must be complete with all accessories, hardware, manuals or instructions, and in the same "new" condition as when it was when shipped to you. Please send us the photos or videos of it. 
  • Any item returned incomplete or with physical damage such as scratches etc., excessive signs of use or abuse will not be accepted for return.
  • Any item returned will be evaluated upon receipt. Of course, we cannot give refunds on defective merchandise resulting from mishandling, misuse, tampering or improper use.

Can I exchange product I ordered? 

We offer exchange service if the items in following conditions. (*Except Non-refundable & Non-exchangeable items)
  • Products must in “Good Condition” with no damaged in any way.
  • To exchange a product, the product must be available to purchase on Hifigo.com and its price must be higher or equal to the original order amount.
  • The customer will have to pay the difference in price if s/he selects a product of a higher price.
  • If you have purchased any items with any discount offered by a joint promotion or other promotional activities but the discount offer has expired at the time of the exchange, the discount shall not be taken into account. Discounts offered by companies other than Hifigo shall be dealt with in accordance with the terms and conditions of the relevant companies.

What’s the normal process of cancel, return or refund ?

Please email our customer service hifigo@gmail.com with your order number and your specific inquiries. Please keep the product as original as possible and send us the photos or videos of it.

Which kind of product can be returned and refunded?

All cable/DAC/AMP/UIEM products are returnable if the product is in the same condition as when purchased. CIEM products cannot be returned. Defective products covered under warranty could be returned for servicing, but NOT for refund.

When do items need to be returned by?

No later than 7 days after receiving the product (according to tracking record)

Where do items need to be returned to?

For international shipping, to make your ship back easily, pls contact us and choose your convenience place to ship back to us. If you want to ship back to us, please contact us for our shipping address.

When can i get refund for my product?

We will refund you once we receive your order and after product checking, we will refund you within 3 working days.

How much can I get for refund?

We will charge you 30% of the MSRP for restocking fee and then refund you the rest of the money. For example, if the MSRP is $100, we will refund you $70. If the item is returned without its complete original packaging (original box, foam padding etc.), additional 10% packing fee will apply. 

Who will be responsible for the shipping back fee?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  To provide you with the best shopping experience, we will try our best to choose the best shipping method to you. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.